A Simple Guide to the 1800 CONTACTS Return Policy
Buying items and realizing they are not what you expected should not end there. You need to learn how to return the product or exchange it. The stores offer this option, but they tend to make it more complex than necessary so that customers give up on their intention.
DoNotPay will explain how the 1800 CONTACTS return policy works. If you sign up for our app, you will be able to start the return process easily!
1800 CONTACTS offers a 100% satisfaction guarantee on all orders. The company will let you return unused lenses as long as they are sealed in the original packaging. You can also return torn lenses, and you will receive new ones.
There is no set period within which you need to return your contacts. Since there is no expiration date, you can take as long as you need.
1800 CONTACTS takes back all contacts that are unworn. It is possible to return:
- Opened boxes
- Single lenses
- Lenses from a decade ago
You have the right to exchange the contacts even if you changed the brand and prescription. You will only need to cover the difference in cost between the two brands. If your new brand is cheaper, 1800 CONTACTS will issue a fair refund.
Once you inform the company that you want to exchange your contacts, you will receive an up-front credit for the ones you’ll be returning. You can use the same shipping box to return the old contacts. It is necessary to ship the old contacts within 30 days of receiving the new ones.
To request a return of contacts, you will need to deal with the 1800 CONTACTS customer service. You can do so:
- Over the phone
- Via online chat
You can initiate the return request from 1800 CONTACTS over the phone by following these steps:
- Call 1-800-266-8228
- Explain the reason for calling
- Provide the customer service rep with the necessary info
- Wait for further instruction for returning the item
You have the option of getting in touch with 1800 CONTACTS customer service via online chat. Here is what you need to do:
- Open the Returns and Exchanges page
- Click on the Chat link
- Enter your name
- Select a reason for chatting
- Type in your message
- Click on Submit
DoNotPay is here to ensure that the entire return process goes smoothly. We can help you avoid tedious and time-consuming talks with the company’s customer service. These are the only steps you should take:
- Sign up for DoNotPay
- Find the Return My Purchase product
- Answer a few questions about your purchase
- Include photos as evidence (if you have any)
You can count on DoNotPay if you need help returning faulty items to other retailers. Take a look at the table below for some of the popular brands we can help with:
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