Adidas Return Policy in Simple Terms

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Adidas Return Policy—How To Return a Faulty Product Effortlessly

Have you recently bought Adidas gear that doesn’t live up to your expectations? Whether the size isn’t right or you’ve received the item damaged, you shouldn’t hesitate to return it. You have to follow specific rules that may seem too complicated (for a good reason).

We’re going to cover every single aspect of Adidas return policy and show you how it works. To avoid unnecessary hassle, let DoNotPay handle the entire return process for you.

Adidas Return Policy From A to Z

Adidas return policy stipulates that you have 30 days from the day on the receipt to return any item you are not happy with, but only if you play by these rules:

  1. Send the package from any location within the United States
  2. Ship the item back undamaged and in its original packaging
  3. Keep all original tags on the apparel
  4. Don’t wear the shoes
  5. Return the items in their original shoe box
  6. Ship all accessories with the item

Keep in mind that the following restrictions apply:

  • You can’t return personalized products
  • Face Covers are not eligible for returns
  • During holidays, Adidas occasionally offers an extended 90-day return policy

How Can I Return Adidas Products?

Take a look at all the ways to return Adidas merchandise:

Can You Initiate Return Via?Yes/No
In personYes

Starting the Return Process on the Website

When shopping at, you either shop through your Adidas account or as a guest. If you placed your order through your account, you have to:

  1. Log in to your Creators Club Account
  2. Click on Order History
  3. Select Return Items or Free Size Exchange for the product you want to return
  4. Explain the return reason
  5. Choose your preferred refund method

In case you purchased Adidas merchandise as a guest, follow these steps to submit a return request:

  1. Go to the Order Tracker at the top of the page
  2. Enter your order number
  3. Provide your email address to find your order details
  4. Select Return Items or Free Size Exchange
  5. Choose the product you wish to return, select the return reason and the payment method for your refund

Whether you followed the member or guest procedure, Adidas will provide a return label at the end of the process. To successfully send your order back, you should print the return label or the return FedEx QR code or save them on your smartphone and show them at the package drop-off.

Returning Your Adidas Gear in Person

You can also return your online orders in any Adidas retail store within the return window for that particular product. The employee may ask for the:

  • Original form of payment and confirmation email
  • Return sticker from the shipping box
  • Receipt

In case you don’t have a receipt, you’ll receive in-store credit in the value of the current product price. If you purchased Adidas products at an Adidas store, you can return them for a full refund at any location across the United States, but you must show your original receipt.

Does Adidas Offer Free Exchange?

Yes. When following the return steps explained above, please select Free Size Exchange instead of Return Items. You should be aware of the following facts:

  • Your item can only be exchanged if it is in stock
  • The exchange order is valid for seven days, and you need to ship back the original item within that timeframe
  • In case you don’t ship the items you want to return within seven days, your exchange order will automatically be canceled
  • You can’t exchange Adidas merchandise bought from other retailers
  • You are eligible for free exchange only if you send the package from within the United States

How Long Does It Take To Get My Refund?

Once you drop off the parcel at the return location, it shouldn’t take more than 10–14 business days for you to receive a full refund. The exact time depends on your original form of payment and your bank’s processing times.

If you don’t get your refund in 14 days, don’t hesitate to reach out to Adidas customer support. Shipping and seasonal surcharges are non-refundable.

If you paid with an Adidas gift card and want a refund, you will be refunded with a new digital gift card.

Spare Yourself the Trouble and Return Your Products With DoNotPay

Returning your gear to Adidas can be a tedious task, especially if you don’t have the receipt. Our AI-powered app offers a helping hand when things get complicated. To start the return process with DoNotPay, you should:

  1. Select our Item Return Request feature
  2. Tell us why you want to return the product in question
  3. Provide photographs of the item (if applicable)

Within minutes, we will:

  • Generate a custom return request letter
  • Set up a deadline in your stead and ensure your request gets processed promptly
  • Provide you with a return label, so you can ship the return package back

In case you need help with the return procedures of other well-known retailers, check out our handy guides in the table below.


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No matter if you want to request a refund, insurance, extended warranty, or compensation from airlines, our AI-powered lawyer will fight for your right.

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Wait! DoNotPay Can Help You in Many Other Ways

DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.

Check out how our app can assist you in:

Frequently Asked Questions

What is the Adidas exchange policy?

Adidas allows you to return your order for free within 30 days of delivery. The exchange window is typically extended to 60 days during the holiday promotional period.

To exchange an Adidas item, pack the order in its original packaging with tags and drop the package at the drop-off point within 10 days of notifying Adidas of the exchange. Note that you can only exchange an item once.

Can I return an Adidas online purchase in an outlet store?

No, Adidas's retail stores cannot accept online returns.

What is the Adidas return policy for online orders?

You can return your Adidas online order for a full refund within 30 days of receipt. Start the process here.

Does Adidas offer free returns?

Yes, you can return your Adidas order within 30 days for a full refund. Start the return process here.

What's Adidas's return policy for worn shoes?

You can try Adidas performance running shoes and return them within 30 days for a full refund for free, in any addition, no matter how many miles you've run. Start the return process here.

What's Adidas's Christmas return policy?

You can return an Adidas order purchased during the holiday season within 60 days of receipt.

How to return an Adidas online order?

You can return an online Adidas order for free within 30 days of receipt. To return an item, pack the order in its original packaging with tags and drop the package at any drop-off points you can find here.

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