Understanding the Stein Mart Return Policy After Acquisition
Retail Ecommerce Ventures acquired Stein Mart in early 2021, which resulted in Stein Mart transitioning to an online-only model. This change means that the company now accepts returns by mail only.
We will explain everything about the Stein Mart return policy after the acquisition. If you need more help, we’ll show you how to use our powerful AI product to make the return process faster and easier so that you can get your money back more quickly.
Stein Mart allows 30 days after the purchase for customers to return their items. Only original purchases can be returned. You can return your order to Stein Mart only if the items:
- Are unworn and unwashed
- Still have the original tags
- Are returned in the original packaging
To return your items, you have to follow the steps outlined here:
- Contact Stein Mart's Customer Support Team at 1-800-447-8346 or email@example.com
- Print out the shipping label you will receive from the support representatives
- Affix it to the parcel containing the items you wish to return
- Ship the parcel back via any of your local carriers
Keep your tracking number and postage proof since Stein Mart is not liable for any returned items until they reach the warehouse.
Stein Mart does not issue refunds to your credit card—except in rare cases. All refunds come as online store credit, which you can use for any kind of purchase. This refund does not include the original shipping charges.
The Stein Mart return policy quotes 5–7 working days for processing returns and another 5–7 working days for issuing refunds. Due to the complications brought on by the COVID-19 pandemic, the processing may take 14–21 days.
Some items on Stein Mart's website are non-returnable. These include:
- Clearance items
- Personalized purchases
- Undergarments and swimsuits
- Face masks
- Already assembled items
- Luxury vintage products
- Products labeled "non-returnable" on the product page
- Discounted bundle sales—unless all the items in the bundle are returned
- Pre-owned items
Sometimes a company's return process can be cumbersome and take too much time. DoNotPay's AI-powered tool is designed to urge the merchant to process your return as quickly as possible. All you have to do is:
- Sign in to your DoNotPay account using a web browser
- Look for the Return My Purchase product
- Answer a few questions about your purchase and upload photos if applicable
- Submit the request
That's all you have to do. DoNotPay will craft a request return letter and send it to any merchant of your choice on your behalf. This letter will give the merchant all the necessary details of your return and specify a deadline for the merchant to process your return. DoNotPay also gives you a free return label, so you don't have to pay for shipping.
We can help you return disappointing purchases to companies across the country. This table contains guides on the return policies of some of the brands we can help you with:
|Kohl’s||Wayfair||HP||Red Wing Shoes|
DoNotPay dispels the need for lawyers when it comes to consumer rights issues. We have many AI-powered products that can help you protect your consumer rights when going up against big brand names. This includes suing them in small claims court if you feel hard done by.
If you've been treated wrongly by Stein Mart or any other brand, DoNotPay can help with the following:
- Crafting a demand letter
- Completing all necessary court forms
- Gathering all the necessary paperwork
- Filling a complaint
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Aside from sending return request letters to a myriad of companies in your stead, we can also help you get refunds from airlines, earn off robocalls, appeal parking tickets, protect your intellectual property, claim insurance and warranty, and so much more!