EZContacts Return Policy From A to Z
If you ever receive a faulty product, you should make sure to inform the company you bought it from right away. This step will help you return the product and exchange it or receive a refund more easily.
DoNotPay is here to help you understand the EZContacts return policy. We can also start the return request process for you without trouble!
EZContacts allows you to return items that are faulty under certain conditions. The rules might differ slightly depending on the type of item you bought—more precisely if they are:
- Contact lenses
- Eyeglasses and sunglasses
You can return contact lenses within 30 days of the order delivery date. The company will only accept contact lenses that are:
- In unopened boxes
- In the original packaging
You will receive a full refund for returned items to the payment method you used.
If you want to exchange the lenses, you should do it within 30 days of the purchase. If you cross this deadline, you’ll need to pay a $3 restocking fee per box. These lenses also need to have an expiration date of a minimum of two years.
You need to return eyeglasses and sunglasses within 30 days of the delivery date as well. The frames need to be returned in the original packaging along with:
- Authenticity papers
- Warranty cards
You will receive a full refund for the returned frame to the payment method you used.
You can also exchange the items within 30 days of delivery.
You can start the return request process in a few ways. See the table below for more details:
|Can You Initiate a Return Request Via||Yes/No|
You can complete an online form on the EZContacts website to initiate the return. Here are the steps you’ll need to take:
- Visit the EZContacts Returns and Exchanges page
- Locate the form
- Enter your order number
- Type in your email address
- Enter your ZIP code
- Click on Locate Order
You will need to wait for a response from the company for further instructions.
You have the option of contacting the EZContacts customer service to start the return request. Here are the steps you need to follow:
- Call 1-800-217-2020
- Explain why you are calling
- Provide the customer service rep with the necessary info (order number, for example)
- Proceed according to the instructions provided by the representative
The EZContacts customer service is available from Monday to Thursday between 9:00 a.m. and 5:00 p.m. EST and on Fridays from 9:00 a.m. to 1:00 p.m. EST.
You can avoid dealing with EZContacts’ customer service and request a return faster with DoNotPay. Our app will inform the company that you wish to return a faulty item. Here are the only steps you need to take:
- Sign up for DoNotPay
- Choose the Return My Purchase product
- Answer a few questions about your purchase
- Attach photos as evidence (if you have any)
DoNotPay is here to help you return all kinds of products to numerous companies across the U.S. Check out the table below to see some of the most popular companies we can help you with:
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