Everything You Should Know About the EZContacts Return Policy

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

EZContacts Return Policy From A to Z

If you ever receive a faulty product, you should make sure to inform the company you bought it from right away. This step will help you return the product and exchange it or receive a refund more easily.

is here to help you understand the EZContacts return policy. We can also start the return request process for you without trouble!

What Is the EZContacts Return Policy?

EZContacts allows you to return items that are faulty under certain conditions. The rules might differ slightly depending on the type of item you bought—more precisely if they are:

  1. Contact lenses
  2. Eyeglasses and sunglasses

EZContacts Return Policy for Contact Lenses

You can return contact lenses within 30 days of the order delivery date. The company will only accept contact lenses that are:

  • In unopened boxes
  • Unmarked
  • In the original packaging

You will receive a full refund for returned items to the payment method you used.

If you want to exchange the lenses, you should do it within 30 days of the purchase. If you cross this deadline, you’ll need to pay a $3 restocking fee per box. These lenses also need to have an expiration date of a minimum of two years.

EZContacts Return Policy for Eyeglasses and Sunglasses

You need to return eyeglasses and sunglasses within 30 days of the delivery date as well. The frames need to be returned in the original packaging along with:

  • Authenticity papers
  • Case
  • Cloth
  • Warranty cards

You will receive a full refund for the returned frame to the payment method you used.

You can also exchange the items within 30 days of delivery.

How To Start the Process of Returning Items to EZContacts

You can start the return request process in a few ways. See the table below for more details:

Can You Initiate a Return Request ViaYes/No
In personNo

How To Start the Return Request on the Company’s Website

You can complete an online form on the EZContacts website to initiate the return. Here are the steps you’ll need to take:

  1. Visit the EZContacts Returns and Exchanges page
  2. Locate the form
  3. Enter your order number
  4. Type in your email address
  5. Enter your ZIP code
  6. Click on Locate Order

You will need to wait for a response from the company for further instructions.

How To Start a Return Request Over the Phone

You have the option of contacting the EZContacts customer service to start the return request. Here are the steps you need to follow:

  1. Call 1-800-217-2020
  2. Explain why you are calling
  3. Provide the customer service rep with the necessary info (order number, for example)
  4. Proceed according to the instructions provided by the representative

The EZContacts customer service is available from Monday to Thursday between 9:00 a.m. and 5:00 p.m. EST and on Fridays from 9:00 a.m. to 1:00 p.m. EST.

Return Your Faulty Items to EZContacts Easily With DoNotPay’s Help

You can avoid dealing with EZContacts’ customer service and request a return faster with DoNotPay. Our app will inform the company that you wish to return a faulty item. Here are the only steps you need to take:

  1. Choose the Return My Purchase product
  2. Answer a few questions about your purchase
  3. Attach photos as evidence (if you have any)

Returning Items Is Easy With DoNotPay

DoNotPay is here to help you return all kinds of products to numerous companies across the U.S. Check out the table below to see some of the most popular companies we can help you with:


Say No to Bad Purchases—DoNotPay Will Help You Get Back What’s Rightfully Yours

Have you finally returned that damaged item thanks to DoNotPay’s nifty product? Our app’s capabilities don’t stop there—we can assist you in doing so much more!

Do you believe you have some missing money? Use the world’s first AI Consumer Champion before the government claims your assets! Are you feeling lucky and want to enter sweepstakes without purchasing anything? DoNotPay will sign you up for them automatically! Looking for ways to save on property taxes or utility bills? We’ll show you the way. Don’t want to get charged for free trials that auto-renew into paid subscriptions? We’ll help you cancel them on time.

No matter the issue you’re facing, DoNotPay is here to resolve it in a split second.

Need Help With Anything Else? Your AI Consumer Champion Will Provide!

Aside from sending return request letters to a myriad of companies in your stead, we can also help you get refunds from airlines, earn off robocalls, appeal parking tickets, protect your intellectual property, claim insurance and warranty, and so much more!

Are you dealing with rude neighbors or mean coworkers that discriminate against you? DoNotPay will help you fight for your rights!

Want your issue solved now?