Understanding the SHEIN Return Policy
Knowing how the SHEIN return policy works is crucial for filing a successful return request and getting compensated for the product that didn’t meet your expectations. The more you are familiar with the return terms, the less the company will be able to get away with a dissatisfying service. The rules may seem chaotic and confusing, which is why we will help you understand them and avoid the return request refusals.
This article will focus on explaining the basics of SHEIN’s return terms and conditions. Even more important—we will show you how DoNotPay can help you create and send a perfect return request letter in a heartbeat from any device!
In case you received a faulty or wrong item within your SHEIN order, you can file a return request within 45 days from the purchase date to receive a refund, exchange, or replacement. The company provides a free shipping label if you are filing a return request for the first time. For each additional return, you can choose between:
- Getting a $7.99 shipping label from SHEIN (the amount will be deducted from your refund amount)
- Using a shipping method of your choice
The return policy applies to most goods from SHEIN’s offer, but there are certain exceptions. The items that can’t be sent back include:
- Free gifts
- Event supplies
- Party supplies
- Beauty products
- Goods with a broken hygiene seal
- Pet equipment and accessories
- Worn and washed products
- Goods with non-returnable marks
- Items without the original tag or packaging
- Products whose return deadline has expired
To start the return process with SHEIN, follow the instructions below:
- Log in to your SHEIN account
- Navigate to My Orders and find the purchase in question
- Select Return Item
- Choose the particular product you want to return
- Indicate the reason for filing a return request
- Click on Submit
You should receive a specific Free Return label, print it out, and attach it to the returning package. Once the parcel is ready, bring it to a nearby post office or hire a courier to pick it up.
|Can You Start a Return Process Via||Yes/No|
Once SHEIN accepts the returned items, it will need up to seven business days to refund you or make an exchange if you paid with a credit card or PayPal. In case you used a SHEIN gift card or SHEIN Wallet as the payment method, the funds should be back in 24 hours.
You can check the request status by following the steps below:
- Sign in to your SHEIN account
- Go to My Orders
- Select the order and choose Order Details
- Click on Return & Refund Record
While trying to return an item you are dissatisfied with, problems that may occur are many—from complex procedures to unclear instructions. Getting additional return information from SHEIN may take too long, and the company isn’t always willing to receive faulty items back. That’s why we developed the Item Return Request product—to help you get through the process more easily and get the return approved in record time!
We will generate a perfect return request and submit it to SHEIN on your behalf. Here is how our service works:
- and log in to your account
- Go to Item Return Request
- Provide the basic purchase details and photos
After completing these easy steps, we will mail the return request letter to the company, with a special notice regarding the limited processing time. This means we will do our best to speed up the procedure and help you get compensated for the inconvenience as soon as possible!
Here’s a table showing other retailers and companies we can request returns from:
|Clothing Retailers||Other Retailers|
The best way to demand a refund once your return request gets accepted is to use our File a Chargeback feature. Forget waiting in long phone queues and discussing refund options with customer care agents— and file a refund claim without a single call or email!
The procedure is simple—here’s what you need to do:
- Click on the File a Chargeback option
- Select Get Protected
- Answer a few quick questions from our chatbot
- Sign the request digitally and submit it
Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! We can also help you request a refund for any late, missing, or damaged delivery.
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The process of composing a return request letter is tiring, which is why you should turn to DoNotPay for help. Our app will assist you if you want to avoid similar bureaucratic hassles, such as:
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