In-Depth Overview of the Men’s Wearhouse Return Policy
Are you having trouble returning products to Men’s Wearhouse? We got your back! Follow our in-depth Men’s Wearhouse return policy guide and learn how to return items without breaking a sweat. If you don’t feel like going through the process on your own, !
Men’s Wearhouse allows you to return all products up to 90 days from the date of purchase. After the 90-day window, returns are eligible for an in-store credit only. The returns of custom orders are subject to separate terms provided when placing your order.
Tailored pants and the ones ordered from Creaset are subject to the same 90-day return policy. If you want to make some changes to the tailoring, you can bring the pants to a local Men’s Wearhouse location to have them altered according to your preference at no extra charge.
You should note the following:
- To qualify for a refund, you have to include the packing slip when returning the product
- Refunds are made to the original payment method
- Men’s Wearhouse offers free shipping to the company’s Returns Center for all exchanges and returns
- The company needs up to 14 business days to process your return
To initiate an international return, you need to submit a request to Customer Service or call phone support at:
- 1-877-986-9669 within the U.S.
- 1-855-267-8087 from Canada
- +800 40020060 from Australia
- (00 +1) 281-776-7111 from all other countries
Men’s Wearhouse customer service department is available Monday through Friday from 8 a.m. to 9 p.m. CST, Saturday from 9 a.m. to 8 p.m. CST, and Sunday from 10 a.m. to 8 p.m. CST in the States.
A representative will provide further instructions regarding shipping locations and refunds. You will have to give your order number and the return reason. Men’s Wearhouse relies on Borderfree to issue the refund in the same currency and the same exchange rate as your original order. All return shipping costs and a handling fee will be deducted from your refund.
If you rented apparel from Men’s Wearhouse for a special event, you have to return it to a Men’s Wearhouse store the day after the event date. In case your order was shipped, you should drop it off at the mail carrier shipping center indicated on the free shipping label.
There’s a late return fee of $20 per day. If you are more than 21 days late, you’ll be charged the total replacement cost. The same policy applies to damaged or incomplete items.
Products bought on promotion are subject to the following return policy terms:
|Buy one, get one suit for $150 or one sport coat for $100
|Buy one, get one Joseph Abboud suit 50% off
Returning or exchanging items is possible in two ways:
- In a store
You can initiate the process online and return the items by mail or to the nearest store. Here’s what you have to do:
- Visit Men’s Wearhouse online returns portal
- Enter the Order Number
- Leave your email
You should receive an email with instructions on how to complete the process.
Please note that to get a refund, you must enclose the packing slip. Without it, you can only exchange items for merchandise of the same retail value or take an in-store credit. The store management decides whether they’ll accept the exchange.
Men’s Wearhouse accepts in-person returns for both in-store and online purchases. For in-store returns, you must bring the original receipt.
DoNotPay simplifies tiresome procedures. With our Item Return Request product, you can return or exchange items effortlessly in a few clicks.
If you’d like to initiate a quick return to Men’s Wearhouse, follow these steps:
- Click on our Item Return Request feature
- Answer a few questions regarding your purchase
- Attach photos of the product (if applicable)
We will generate a customized return request letter in a jiffy and mail it to Men’s Wearhouse on your behalf. DoNotPay sets a deadline to ensure your request gets processed as soon as possible.
If the merchandise you purchased from another popular retailer doesn’t meet your expectations, DoNotPay won’t hesitate to help. We break down the return procedures of:
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