The Barnes and Noble Return Policy From A to Z

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How To Use the Barnes and Noble Return Policy to Your Advantage

Our guide to the Barnes & Noble return policy will inform you of the details and instructions on how to return any item properly. Keep reading to see how to send back a Barnes & Noble book, CD, toy, or game in a few steps with the help of DoNotPay!

All About the Barnes & Noble Return Policy

The Barnes & Noble return policy gives you 30 days to return a product, and the policy applies to:

  • Books
  • Toys
  • CDs
  • DVDs
  • Games
  • Electronics
  • Audiobooks
  • Vinyl records

To send an item back successfully, you have to satisfy a few conditions. Depending on where and what you purchased, go through one of the following processes.

The Barnes & Noble Online Return Policy

If you are not pleased with your online purchase at Barnes & Noble, return the item within 30 days to get a refund. Before the return, pay attention to the following details:

  • The item must be in its original condition
  • If it has a shrink wrap, it must remain firmly attached
  • Take the packing slip from your original shipment—it contains the return instructions

Have you lost the slip? No worries—print out the confirmation email you got after ordering from Barnes & Noble and put it in the box. Write the order number on the box and send it to the return address:

Barnes & Noble

Returns Department

1 Barnes and Noble Way

Monroe Township, NJ 08831

Bringing the item to any Barnes & Noble store can save you from the shipping process. Take the product with the packing slip or confirmation email back to any store.

The Barnes & Noble Store Return Policy

If you purchased the product in any of the Barnes & Noble stores, bring it back to the store along with the receipt. Remember to do it within 30 days of your purchase! You will get a full refund, except if you used PayPal to complete the order. In that case, Barnes & Noble will issue an in-store credit. If you want to request your money back from PayPal, DoNotPay can help you get a PayPal refund!

The Barnes & Noble Gift Return Policy

The B&N return policy for gifts differs from the original one. You can return a product with a gift receipt within 60 days of the purchase, but the store will not give you a cash refund. The company offers an in-store credit or Barnes & Noble Gift Card instead.

The Barnes & Noble NOOK Return Policy

If you purchased a NOOK device, the Barnes & Noble return policy gives you 14 days to return it. Choose one of the two options to initiate the return process:

  1. Call 1-800-843-2665 to seek a return authorization
  2. Return it to the B&N store along with the receipt or packing slip

The Barnes & Noble Textbook Return Policy

Barnes & Noble will issue a store credit for all textbook purchases. If you purchased the textbook at a B&N College Bookstore, the same rules apply, except if you bought it at a Barnes & Noble at Boston University. In that case, you can receive a refund! Return your textbook and the receipt within the first week of classes to get your money back.

Which Barnes & Noble Items Are Not Returnable?

Here’s the list of non-returnable B&N products:

  • Gift cards
  • NOOK digital content
  • Orders of 50 or more copies
  • Opened shrink-wrapped items

If you want to make a Barnes & Noble return without the receipt, the store will not permit it—all items without receipts are non-returnable!

Dissatisfied With Your Barnes & Noble Purchase? Return the Item Hassle-Free With DoNotPay!

The Barnes & Noble return process can be exhausting! Going through all the steps and paying attention to every detail is time-consuming. Avoid all the fuss and speed up the process by using DoNotPay—you are only a few clicks away! Here’s what you need to do:

  1. via any web browser
  2. Locate our Item Return Request feature
  3. Answer a few simple questions and add photos if needed
  4. Submit your request

Let DoNotPay take care of the rest! We will create and send a return request letter to Barnes & Noble informing them of your purchase and reasons for the return.

If you are not satisfied with the B&N services, DoNotPay can also help you cancel Barnes & Noble effortlessly!

How Long Until Barnes & Noble Review the Return Request Letter?

You do not have to worry about anything when using DoNotPay! Within the return request letter, we will include a deadline for Barnes & Noble. This way, you can rest assured that you are going to receive a response by a certain date.

We can save more than your time—you will also get a return label so that you can send the package back at no charge and save money on shipping!

DoNotPay Can Handle Your Return Process for Other Stores and Companies!

can help you in many ways! If you purchased a product from any company from the list below, check out our guide to discover how to return it.


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