Victoria’s Secret Return Policy—All Your Burning Questions Answered

Item Return Request Victoria’s Secret Return Policy—All Your Burning Questions Answered

Victoria’s Secret Return Policy—Unveiling the Secret and Making Your Life Easier

Are you tired of the secrecy and confusion caused by convoluted return policies? Read our Victoria’s Secret return policy guide, and all your questions will be answered. DoNotPay is here to help you decipher the return policies of Victoria’s Secret and any other fashion brand, such as J.Crew, T.J.Maxx, and SHEIN. If sending a return request seems too complicated, you can let us handle it for you!

Victoria’s Secret Return Policy Explained

You can return any Victoria’s Secret item that you don’t like, even if it’s purchased on a sale, on clearance, or as a gift. The returnable items also include lingerie, swimwear, and UGGs.

When you’re returning an item, you don’t need to have the original price tag, but bringing it will make the process easier.


Victoria’s Secret franchise stores only accept returns on items purchased in their respective locations.

Victoria’s Secret Return Policy Restrictions

Here are the restrictions that apply when returning items to Victoria’s Secret:

  • The merchandise with a Required for Return tag can’t be returned without the tag
  • A seven-item limit applies to returns within 90 days, defective merchandise excluded
  • The items that have a sewn-in garment tag removed will not be accepted for returns

How To Return Victoria’s Secret’s Products

If you buy Victoria’s Secret merch online, you can return it:

  1. By mail
  2. To a Victoria’s Secret or PINK store
Can You Start the Return Process Via Yes/No
Phone Yes
Website No
Email No
In Person Yes
DoNotPay Yes

How To Return an Item by Mail

Follow the instructions below to return items by mail:

  1. Pack the unwanted items and the packing slip that came with the order. If you don’t have the slip, provide the shipping email copy. You don’t have to use the original packaging
  2. Print and attach the free USPS returns label to your package with clear tape. You can find this label on Victoria’s Secret returns page
  3. Drop off the package at a local USPS. Use the USPS Locator to find the nearest one

If you don’t want to use USPS for Victoria’s Secret returns, mail the package with another carrier to this address:

VSD, ATTN: Returns Processing

8695 E. Broad Street, Reynoldsburg

OH 43069, U.S.A.

How To Return an Item to the Store

You can find the nearest Victoria’s Secret using the store locator. Reach out to a store representative at any location, and they’ll be happy to help you with your return.

When you return an online-bought item to a Victoria’s Secret store, you need to bring the order invoice and a copy of the shipping confirmation or your order email.

Victoria’s Secret Refund Policy

Victoria’s Secret issues refunds to the original form of payment within 90 days of purchase if you return a product with the original receipt. After that, they only refund in the form of store credit.

You can request an in-store price adjustment within 14 days of purchase if you have the original receipt. Price adjustments are credited to the original form of payment.

Original shipping and handling fees are non-refundable.

Victoria’s Secret Exchange Policy

You can return up to $250 worth of items without a receipt in 90 days, and you will receive store credit or item replacements.

If you want to exchange a wrong, faulty, or differently sized or colored item, you need to call Victoria’s Secret customer support at 1-800-411-5116. They’ll place the order for you and ship it for free, and you can return the unwanted order for a refund.

When it comes to gifts, you can only exchange or trade them for store credit—you can’t get a refund for them.

Use DoNotPay To Initiate a Return With Victoria’s Secret

We know that returning merchandise isn’t a cakewalk. Return policies can be confusing, so much that they may make you give up trying. Don’t let your money go to waste—request a return and get a refund or exchange the product with our help.

Our Item Return Request feature is exactly what you need, and it’s easy to use. Here’s what you need to do:

  1. Sign up for DoNotPay
  2. Click on the Item Return Request option
  3. Answer our questions regarding your return

After these three steps, we will generate a custom return request letter and mail it to Victoria’s Secret. The letter will include a deadline, describe the returned product, state whether you want a refund or exchange, and it can help with potential legal disputes.

Need Help Returning More Products? Use Our Guides for Other Companies

Returning any product is impossible without knowing the ins and outs of the company’s return policy. We’ll provide this knowledge, and if you sign up for DoNotPay, we’ll even request returns in your stead from companies, such as:

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