Everything You Need To Know About the Ross Return Policy
Did you enjoy a shopping spree at Ross only to find out that the goods you bought were damaged? While you may be frustrated, you don’t have to worry about the next steps—we created a guide that explains how the Ross return policy works and how to submit a return request with no fuss!
Ross uses a third-party refund verification system to prevent any fraud or abuse of their return policy. That system tracks all your return requests and allows you to get only a certain number of refunds without a receipt. Ross doesn’t specify the exact number, so you should be wary of this.
After shopping at Ross:
- Keep your receipt
- Avoid taking off any tickets or tags before inspecting the items
- Inspect your items
Returning products without a receipt or accompanying tags can prevent you from getting your money back and make you settle for in-store credits.
There are several Ross return policies:
- General return policy
- Fine jewelry, swimwear, and lingerie return policy
- Holiday return policy
The general return policy states the following:
- Ross doesn’t offer refunds, exchanges, or store credits for items you used, wore, or altered
- Refunds on items you returned with the original receipt will be issued through the same payment method you used to purchase the items if you’re submitting the request within 30 days of purchase
- The company will compensate you through store credit or exchange your item for another of the same value if you submit a return request after 30 days
- Return requests can be submitted at any Ross store
- Ross accepts software returns only if you don’t open the packaging or the software is faulty
- You can’t get a gift card refund unless you live in California and the gift card balance is under $10.
The general return policy is also valid for fine jewelry, swimwear, and lingerie returns, with a few additional terms:
- Ross accepts swimwear and lingerie returns only if the items have their original tickets attached
- Fine jewelry returns require a receipt and the original tickets attached
- Fine jewelry return requests can be submitted only at Ross stores that have a fine jewelry department
The company offers an extended return period during the winter holidays. The return deadline for the items you purchase between December 1 and December 31 is January 31.
If you provide a valid photo ID, Ross will compensate you in the form of store credit or exchange the item for another of the same value.
As long as the barcode at the bottom of your receipt is visible, Ross will accept it as valid.
In-store returns will be processed right away, while refunds may take up to five days, depending on your payment method.
The only change to Ross’s return policy during COVID-19 is that Ross will quarantine returned items for 72 hours before displaying them for sale again. Ross offers only one way to return items you bought from them—by submitting a return request in-store.
Before you submit a return request, prepare the following:
- Items you’re unhappy with
- Payment method information
- Your receipt
- Photo ID (if you don’t have a receipt)
- Tags and tickets that were attached to the item
When you prepare everything, you can submit a return request by going to your nearest Ross store and leaving the item in question at the help desk or billing counter. A staff member will evaluate the condition of the item and check all the information you provided. If the product condition satisfies Ross’s return policy requirements, your request will be accepted.
If you need to return items to any other company, sign up for DoNotPay!
Forget about trips to retail stores or post offices. Return your items using our Item Return Request product:
- Sign up for DoNotPay
- Open our Item Return Request product
- Tell us what’s wrong with your item and why you want to return it
- Provide photographic evidence of your purchase
- Send a custom letter to the vendor on your behalf
- Demand that your return request gets processed up until a specific date
- Give you a return label so you can ship the item you want to return for free
Our substantial knowledge base offers many more useful guides on how to return your items to plenty of other retailers, such as:
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