Find the Answers to All Your Questions About the Ubisoft Return Policy

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Navigating the Ubisoft Return Policy With DoNotPay

Ubisoft Store is one of the most popular stores in the gaming community. With its games, merchandise, and clothing, the store attracts hundreds of customers per day. What happens if you’re unhappy with your purchase, though? Are all items eligible for a return?

Our guide will give you the complete rundown of what to expect from the Ubisoft return policy!

If you want to facilitate the process of returning items to Ubisoft, and leave the hassle to us!

What Is Ubisoft’s Return Policy?

You can return most items to Ubisoft within 14–30 days. To be eligible for returns, the items must:

  • Be in their original condition
  • Include the original packaging, tags, and booklets
  • Show no signs of wear-and-tear

Can All Items Be Returned to Ubisoft?

Ubisoft allows the return of almost all its products. The following table shows which items are returnable and which are not:

ItemIs It Returnable?
Clothing and accessoriesYes
Toys, games, and collectiblesYes
Video gamesYes
Sealed collectibles and video game merchandiseYes
In-game purchasesNo
Downloadable contentNo
Digital console keysNo

How To Make Returns to Ubisoft

The Ubisoft return policy can be divided into three parts:

  1. Digital
  2. Physical
  3. Preorder

Returning Digital Purchases to Ubisoft

You can return a digital item within 14 days to Ubisoft and get a full refund. This policy is only applicable to products that have not been launched, meaning you have not used them at all.

To return a digital product to Ubisoft:

  1. Visit the Ubisoft Store website
  2. Navigate to the Order History page
  3. Log in using your credentials
  4. File a return request

Returning a Physical Product to Ubisoft

If you have purchased a physical copy of an item from Ubisoft, you can request a return by visiting the Ubisoft Store website and navigating to the Order History page. You must also include:

  • Photographic proof that the items are in their original, sealed condition
  • The order number given to you by Ubisoft

Video games and sealed collectibles become ineligible once their packaging is opened.

Preorder Returns—What Does a Cancellation Look Like?

Preordered items can be divided into digital purchases and physical copies. You can cancel your order for digital items and Nintendo Switch keys as long as you have not received the delivery.

To cancel a preorder for a digital item, head over to the Order History page and click on Request a Refund next to the products you would like to cancel.

For physical products, the cancellation window can range from 15 to 30 days. If the company has already begun the shipping process, you will not be able to cancel the order, but you can return it. There are three ways to return or cancel a physical preordered product:

  • Contact Ubisoft and request a cancellation
  • Ship the item back in its original condition
  • Refuse to accept the delivery when the courier reaches you

The Ubisoft Store Refund Policy

Ubisoft provides full refunds for all eligible returned items. To request a refund, you should:

  1. Log in to your Ubisoft Store account
  2. Hover the cursor over your profile picture and select My Orders
  3. Find the items for which you would like to request refunds
  4. Click on View Order Details
  5. Choose the Request a Refund option
  6. Type in a few details in the form provided
  7. Choose your payment method and click confirm

You will receive a confirmation message. The time for the refund to reach you will vary based on the payment method you selected.

DoNotPay—Making Returns Easier

Returning items can be a hassle. If you are struggling to return a purchase and need help, DoNotPay has got your back! We have a convenient and easy-to-use tool that helps you return items in a few clicks. This is how it works:

  1. and look for the Return My Purchase product
  2. Answer a few questions and provide some pictures if possible
  3. Submit the request

We will generate a custom return request letter and send it to the merchant. The letter will include details of your order, reasons for returning it, and a deadline to speed up the process. We will also get you a free return label, so you don’t have to worry about paying extra!

Demand a Refund With DoNotPay’s Help

If you have requested a refund but received no answer, you can use DoNotPay to demand one! All you have to do is:

  1. Find the File a Chargeback tool
  2. Select Get Protected
  3. Answer a few questions and click on Sign and Submit

Return Items to Other Sellers in a Few Steps

DoNotPay can help you return items to a bunch of other sellers, including:

ChewyUrban OutfittersSHEIN
Google StoreWayfairUGG
Macy'sLowe's PaintBirkenstock
SephoraLenovoSunglass Hut

Say No to Bad Purchases—DoNotPay Will Help You Get Back What’s Rightfully Yours

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Need Help With Anything Else? Your AI Consumer Champion Will Provide!

Aside from sending return request letters to a myriad of companies in your stead, we can also help you get refunds from airlines, earn off robocalls, appeal parking tickets, protect your intellectual property, claim insurance and warranty, and so much more!

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