How Does the Wayfair Return Policy Work?

Item Return Request How Does the Wayfair Return Policy Work?

The Essentials of the Wayfair Return Policy

No one likes receiving a damaged or incorrect product, especially if you wanted to decorate your living space with a cool piece of furniture, such as the ones from Wayfair. Unfortunately, this scenario is quite common, which is why you should be familiar with the company’s return rules.

The Wayfair return policy may seem tricky, but it will turn into a no-brainer in minutes with our guide! Check our detailed explanations and get informed about all the return benefits you get if you start using DoNotPay.

What Is Wayfair’s Return Policy?

Wayfair proposes a slightly shorter return window compared to other similar retailers. If you are unhappy with the products you ordered from this merchant, you have 30 days from the delivery date to send them back. This rule applies to all offered items except for the ones listed in the table below:


Product Category Return Deadline
Used large appliances You still have a month to return appliances if you haven’t installed them yet, but if you have, the company won’t take them back
Mattresses 100 nights
Wedding registry gifts 90 days after the wedding

Besides the appliances you have already installed, you won’t be able to return:

  • Open-box products
  • Gift cards
  • Bundled items
  • Personalized gifts and products
  • Assembled furniture
  • Items with a Non-Returnable tag
  • Clearance items

To be accepted, the returned goods must be in the original packaging, and all additional gear must be inside the box.

Does Wayfair Offer Free Returns?

Another disadvantage of dealing with the Wayfair returns policy is the return shipping cost you must pay. The merchant never offers to pay it in your stead unless the mistake you report is their fault, but this rarely happens. The Wayfair return shipping cost will be deducted from your refund amount once the return process ends.

Can Wayfair Items Be Returned to Walmart?

Even though you can find some Wayfair items available for purchase in the online Walmart shop, they can’t be returned to Walmart.

How Do You Return Items to Wayfair?

Wayfair offers two methods of returning the items you don’t want:

  • Starting an online return request
  • Taking the products back to the store

The problem with the latter is that the company has one brick & mortar shop only, which is located in Natick, Massachusetts. This means that you can’t make in-store returns unless you live in this city or state or are willing to travel to the store.

How To Return Products to Wayfair by Starting an Online Process

Here’s how you can start the returns process online:

  1. Sign in to your Wayfair account
  2. Tap on My Orders
  3. Select the ordered product you want to take back and click on Return Item
  4. Choose the desired return and refund method
  5. Print the shipping label the company emails you, put it on the parcel, and drop off the package at the nearest UPS or FedEx location

The company will process your return in up to five business days after receiving the items.

Can You Start a Return Process With Wayfair Via Yes/No
DoNotPay Yes
Phone No
Email No
In Person Yes
Online Yes

Going Back and Forth With the Company? Start Your Return With DoNotPay Easily

Many people aren’t thrilled that they must complete a bunch of burdensome steps to return faulty products and receive compensation. If you are one of them, DoNotPay is the solution you have been waiting for!

We can turn the basic purchase information you provide us with into a straightforward return request in a few taps and send it to Wayfair.

To use our service for starting your return procedure, follow the instructions below:

  1. Sign in to your DoNotPay account
  2. Search for the Item Return Request option
  3. Enter the essential information required by our chatbot
  4. Add some photos if you received a damaged or incorrect item

Turn to DoNotPay when you need help with returning items to other companies and retailers, some of which are listed below:

Kohl’s T.J.Maxx SHEIN Adidas JCPenney
Michaels Stores Costco Sephora Menards Target
Express REI eBay Macy’s Bed Bath & Beyond
Barnes & Noble Hobby Lobby Ulta Walmart Office Depot
Zara Samsung Dick’s Sporting Goods Everlane DSW
Abercrombie & Fitch American Eagle Staples Old Navy Nordstrom

Besides a complete return request letter, we will send a demand to the company in question, asking them to process your return within a limited period. If the merchant offers free return shipping, we will provide you with a label so that you can mail the goods back without extra charges.

Having a DoNotPay account gives you access to another great feature—Chargeback Instantly. This product helps you file a refund request in a super simple way once your return gets approved by the company!

Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!

Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing them—DoNotPay can do it all.

Do you think you’re eligible for a victims of crime compensation program? Our app can help you apply for it. Do you want to get revenge on persistent robocalls, report someone for stalking or harassment, or get your noisy neighbors to be quieter? We got your back!

You Don’t Have To Waste Time in Endless Lines

Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.