Everything You Need To Know About the Guitar Center Return Policy

Item Return Request Everything You Need To Know About the Guitar Center Return Policy

A Guide to Guitar Center’s Return Policy

Did you end up with musical equipment from Guitar Center that doesn’t suit your needs? If you end up making the wrong choice, don’t worry! DoNotPay offers a complete guide on how the Guitar Center return policy works and how to submit a return request without breaking a sweat!

The Guitar Center Return Policy Explained

According to its 45-day satisfaction guarantee, Guitar Center will give you a full refund if you return products in their original state within 45 days of the purchase date. The company won’t refund shipping and handling fees.

Guitar Center may subject you to a restocking fee for a minimum of 15% for returns that are not in brand-new condition and are missing manuals or accessories.


This company will refund cash purchases over $250 through a check or Visa debit card.

For international returns, refer to your packing list. If you need assistance, contact the Guitar Center customer service representatives by dialing 1-866-498-7882.

Items You Can’t Return to Guitar Center

Guitar Center doesn’t allow returns of the following items:

  • Items identified as non-returnable due to usage or damage
  • Electronic software downloads
  • Earplugs and in-ear monitors
  • Turntable cartridges
  • Discontinued items
  • Cleaning products
  • Opened software
  • Clearance items
  • Special orders—Items that Guitar Center does not usually sell but can order for customers
  • Apple hardware
  • Vinyl records
  • In-ear buds
  • Harmonicas
  • Fog fluid
  • Computers
  • Demo gear
  • Videos
  • Books
  • Tubes
  • CDs

Guitar Center—Return Policy Exceptions

Due to their value and COVID-19 regulations, specific product categories are subject to more strict return policy terms. Here’s a table including Guitar Center products that have a different return policy:

Product Category Return Policy
DJ equipment, recording devices, workstation keyboards, rack signal processors, lighting machines, and fog machines Products must be returned within 14 days of purchase
Vintage instruments Instruments must be returned within three days of purchase
Band & orchestra
  • Woodwind and brass instrument returns demand a $10 sanitization fee
  • Bow returns require a $4 restocking fee
  • Mouthpieces valued over $300 incur an $8 sanitization fee
  • Mouthpieces valued under $300 require a $4 sanitization fee
Apple products Apple products that are returned with open boxes incite a $10 restocking fee

Can I Return an Item to Guitar Center Without My Receipt?

No, Guitar Center won’t accept your return request without some proof of purchase.

How To Return Products to Guitar Center

You can submit a return request to Guitar Center using one of the following methods:

  1. By mail
  2. In store
  3. DoNotPay

Return Guitar Center Items by Mail

To return your items by mail, you must request a return authorization. You can request it by:

Once you’ve done that, you will receive a return authorization number, and you can ship your items to the following address:

Guitar Center

(Your return authorization number)

4005 N Norfleet

Kansas City, MO 64161-9231

Guitar Center has a list of detailed handling charges you will receive upon returning a product by mail.

Guitar Center In-Store Returns

You can avoid shipping and handling fees by returning your products to your nearest Guitar Center store. Make sure to bring a copy of your order confirmation email or the packing slip you received with your shipment.

Return Your Products to Guitar Center With DoNotPay

DoNotPay can help you ditch pricey shipping and handling fees without having to visit a Guitar Center store! We will give you a return label to ship your items to the company for free! Subscribe to DoNotPay to submit your return request in the quickest and most affordable way!

Use DoNotPay To Submit a Return Request to Guitar Center

To submit a return request, follow these steps:

  1. Open DoNotPay in your favorite web browser
  2. Select our Item Return Request product
  3. Provide information to our chatbot about the products you’re returning and the reasons behind it
  4. Attach photographic evidence if you received a wrong, faulty, or damaged product

We’ll automatically send a custom letter to Guitar Center and demand that the company processes the request by a certain date.

Learn more about other large retailers’ return policies:

How Long Does It Take for Guitar Center To Refund My Purchase?

Guitar Center will process your return request in two to three business days if the item you’re returning passes quality evaluation.

Why Did Guitar Center Turn Down My Return Request?

Guitar Center can turn down your return request if you:

  • Don’t provide proof of purchase
  • Try to return products you didn’t purchase at Guitar Center
  • Damage or alter the product in question
  • Try to return the faulty item past the return deadline

The company can ban you from any future return attempts if you abuse their return policy.

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