Get the Scoop on the Abercrombie and Fitch Return Policy

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How Does the Abercrombie & Fitch Return Policy Work?

Did you realize that a dress you ordered from Abercrombie & Fitch is too small or in the wrong color? Instead of wasting precious time grunting or trying to reach customer service, you should do your best to get acquainted with the retailer’s return rules. The better you understand them, the less trouble you will face while taking the unwanted product back.

By reading through our article, you will get a comprehensive overview of the Abercrombie & Fitch return policy. We also prepared a special treat—a service that will enable you to send return requests to any merchant, such as Zara, Ulta, or SHEIN, without bureaucracy or long shop lines!

The Abercrombie and Fitch Return Policy in Brief

In general, Abercrombie & Fitch allows you to return damaged, incorrect, or wrongly delivered goods within 60 days from the purchase date to receive a refund or an exchange. The good news is that not everything is lost, even if you fail to meet this deadline. Should you make a return after 60 days, the company will provide you with an e-gift card or merchandise credit in the paid amount.

Here are some more rules you should have in mind:

  • The merchandise you want to return must be in the original and resalable condition
  • The unwanted goods can be returned only to the shop located in the state where they were bought
  • You can get compensation in the form of a merchandise credit only if you want to return an item that you received as a gift
  • The company keeps the right to refuse returns made without receipts or any type of suspicious or excessive returns
  • Customers pay all return-related shipping charges—the company doesn’t provide free return labels in any case

Methods You Can Use for Starting a Return With Abercrombie & Fitch

The company provides two options for returning unwanted goods:

  1. Mail-in returns
  2. In-store returns

Mail-In Returns

The first step toward returning the goods that didn’t meet your expectations to Abercrombie & Fitch by mail is to start a return request online. You should proceed as follows:

  1. Visit the Abercrombie & Fitch website
  2. Go to the bottom of the homepage and select Online Returns
  3. Tap on Click Here To Start Your Return Now
  4. Type in your order number and the email address you used when placing the order
  5. Follow the steps to submit an online request

Once you finalize the process, ship the items along with your order invoice to the following address:

Abercrombie & Fitch Returns Department

200 Abercrombie Way

New Albany, OH 43054


In-Store Returns

When it comes to in-store returns, you must be present when the return gets processed. This means you must find the nearest Abercrombie & Fitch shop and visit it, bringing the goods and the proof of purchase with you.

Use the Find a Store option to locate the retailer’s shops in your vicinity if you don’t already know where they may be.

This method is also much simpler than mailing the products as you won’t need to wait for the goods to arrive at the warehouse to receive a refund or an exchange.

Can You Initiate a Return With Abercrombie & Fitch ViaYes/No
In personYes

What Can You Do if You Don’t Have a Receipt?

Don’t worry—you can still get some kind of compensation even if you don’t have the original sales receipt. The store manager may ask you to provide them with your ID or any other government-issued document with a photo. In case you paid for the products with a credit card, they can also use the transaction information to track down the purchase.

Should the purchase in question be confirmed, you will get a merchandise credit equal to the lowest price at which the returned product(s) have been sold.

How Long Do Abercrombie & Fitch Returns Take?

In case of an in-store return, the store manager will issue an exchange or a refund right away. If you used a credit or debit card as your payment method, the money may take up to one to two weeks to show up in your bank account.

The products returned by mail need seven to ten days to arrive at the warehouse. In this case, the company will need up to two weeks from the reception date to issue a refund to the original payment method.

How To Request a Return Within Minutes Using DoNotPay

Endless lines at the post office or in stores can bring anyone to the verge of a nervous breakdown. If you want to return unwanted goods hassle-free, subscribe to DoNotPay and make it happen in record time!

By using our app, you can generate a complete return request explaining the issue you are experiencing. You don’t need a handwritten letter or any contact with customer support. All we need from you are responses to a few of our chatbot’s questions, and we will send the claim to the company right away.

To use our service, do the following:

  1. and log in to your account
  2. Pick Item Return Request
  3. Give us the necessary details about the items you want to return
  4. Provide us with the photos that show flaws or damage if applicable

From What Merchants Can DoNotPay Request a Return on Your Behalf?

Struggling with other returns? Wait no more—, discover our knowledge base, and find numerous guides on taking faulty or unwanted products back to:

Get Your Money Back in an Instant

If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. These two products aren’t the only tricks DoNotPay has up its sleeve, though!

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If you want to avoid wasting your money, DoNotPay can cancel any subscription or membership in your stead and provide you with a virtual credit card that will prevent auto-renewal charges once your free trials expire!

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If any company refuses to cooperate with you, our app will prepare all of the necessary paperwork and help you send demand letters to it in small claims court. Need to have any of your documents notarized? No worries—DoNotPay will employ an online notary and help you schedule your appointment. You can also e-sign and send the document to anyone using our Online Fax product.

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