All You Need To Know About the Sam’s Club Return Policy

Item Return Request All You Need To Know About the Sam’s Club Return Policy

The Ins and Outs of the Sam’s Club Return Policy

Are you unhappy with your Sam’s Club purchase? Did you receive damaged goods from the company? DoNotPay explains how the Sam’s Club return policy works and how to initiate a return request in minutes!

Sam’s Club Return Policy Explained

In-store and most website purchases are eligible for returns at any Sam’s Club location. The company includes a disclaimer in the product description if a certain item can’t be returned.

Staff members may ask you to show a valid photo ID and your Sam’s Club membership card when submitting a return request.


While you can submit a return request without it, Sam’s Club recommends keeping your proof of purchase—i.e., receipt—for easier return processing.

You should return your items in their original state with all accessories, manuals, and packaging included. Sam’s Club may offer a partial refund for returns that lack any items your purchase came with.

Promotional purchase refunds and credits will equal the original product price minus the promotional savings. For example, if you made a purchase using Instant Savings, the company will calculate your refund as the entire bill minus the Instant Savings amount.

Sam’s Club Return Policy on Electronics

Here is a table of all electronic products grouped by their return deadlines:

Return Deadline Products
14 days since purchase Cell phones:

  • Prepaid
  • Postpaid
  • No contract
30 days since purchase Motorsport products:

  • ATVs
  • Go-karts
  • Golf carts
  • Other electric or gas vehicles

Commercial heavy equipment:

  • Vending machines
  • Commercial cooking ranges and hood vents
  • Ice machines
  • Other commercial equipment
90 days since purchase Electronics:

  • TVs
  • Computers
  • Laptops
  • Monitors
  • Tablets
  • Smart devices
  • Cameras
  • Drones
  • Gaming consoles
  • Video games
  • Software
  • Movies
  • Music
  • Other electronics

Major appliances:

  • Washers
  • Dryers
  • Refrigerators above nine cubic feet
  • Freezers
  • Ranges
  • Cooktops
  • Over-the-range microwaves
  • Dishwashers

Note that customers are responsible for the proper removal of gasoline before returning motorsport products. Returns may require a gasoline purge certificate.

Exceptions to the Sam’s Club Return Policy

The nature and value of some Sam’s Club products require specific return terms.

The following products have their own return policies or are subject to law restrictions and limitations:

  • Adult beverages—Local laws regulate adult beverage returns. Contact your local Sam’s Club for inquiries
  • Cigarettes and tobacco—You should return these products to the store you bought them from. Note that they may require the supplier representative approval
  • Watches and jewelry—Returns of watches and jewelry must take place at the jewelry counter in Sam’s Club
  • Hearing center purchases—Only the stores that have a hearing center can take hearing center purchase returns
  • Optical purchases—Prescription glasses can be remade, and contact lenses can be returned or exchanged within 60 days of purchase with proof of prescription change. Bottles, vials, and contact lens boxes that were opened aren’t eligible for returns unless the damage occurred during shipping
  • Automotive tires and batteries—You should return tires and batteries at the tire and battery center in Sam’s Club

Sam’s Club Return Policy—Items You Can’t Return

Sam’s Club doesn’t allow returns of the following products:

  • Tickets
  • Prescriptions
  • Volume purchases
  • Custom, personalized products
  • Gift cards and prepaid cards
  • Purchases made through the Sam’s Club Wholesale Trading Program

Sam’s Club Refunds

Sam’s Club will issue a full refund on the original payment method within five to seven days. If you can’t receive credit on the account you used to purchase your item, the company will give you a gift voucher.

Can I Return Something to Sam’s Club Without a Membership?

Non-membership returns depend on individual store policies—this is because Sam’s Club uses the membership information from your receipt to identify the purchase in question in their register. The stores that do allow non-membership returns will require that you initiate a request within 30 days of purchase with a receipt.

Sam’s Return Policy—Initiate a Return Request

You can use any of the following methods to request a return at Sam’s Club:

  1. On the website
  2. In store
  3. By phone

Request a Return on the Sam’s Club Website

To initiate a return request, follow these steps:

  1. Visit the Sam’s Club website
  2. Navigate to the My Account page
  3. Find Purchase History
  4. Select Return Item

Sam’s Club will email you a return label you can use to ship your items for free.

Return Your Items in Store

Bring your products to any Sam’s Club store to receive an immediate refund.

Request a Return by Phone

To request a return by phone, do the following:

  1. Dial 888-746-7726
  2. Follow the automated prompts for Online Shopping and Returns
  3. Provide your order number and other required information to the customer service representative

Returning Products to Sam’s Club Made Simple With DoNotPay

We can help you handle all your returns with ease! To return products you’re unhappy with, follow these steps:

  1. Open DoNotPay in a browser of your choosing
  2. Find our Item Return Request product
  3. Answer some questions regarding your purchase and attach photos if necessary
  4. Submit your return request

Our extensive knowledge base enables you to learn how to return products to the following retailers:

Walmart Wayfair Ulta Macy’s
Zara Costco Adidas Kohl’s
eBay Target SHEIN T.J. Maxx
Nordstrom REI Sephora Abercrombie & Fitch

Has Sam’s Club Wronged You? Sue It in Small Claims Court With DoNotPay!

If your consumer rights are being violated, we can help you take Sam’s Club to small claims court. Get justice—subscribe to DoNotPay, and we will assist you in:

  • Creating a script to use in court, including rock-solid argumentation
  • Gathering the necessary paperwork
  • Filing your complaint
  • Writing a demand letter

Get Your Money Back in an Instant

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