Lulus’ Return Policy From A to Z

Item Return Request Lulus’ Return Policy From A to Z

Lulus’ Return Policy—How To Return a Product to Lulus Easily

If you are a Lulus customer and are searching for a simple way to return an item, DoNotPay will help you do it effortlessly! Whether you dislike what you got or you received a wrong product, we know how to return it the easy way. Use our step-by-step guide to learn more about Lulus’ return policy and get your money back now!

Lulus Free Returns—What Is Lulus’ Return Policy?

Lulus’ return policy states that you can return the package within 30 days of the delivery date. If you send the item back within ten days of delivery, you are entitled to free return shipping. Customers who return the item after the first ten days have to pay a $7 fee.

Lulus’ Products With Special Return Requirements

Lulus will not accept your product back in any condition! To return your product properly, you must follow certain rules:


  • Beauty products need to be sealed in the original packaging
  • Shoes have to be in the original box and placed in another shipping box so that the original box doesn’t get damaged
  • Purses must be in their dust bags
  • Items from a set must be in the correct sizes and original boxes

Which Lulus Items Are Not Returnable?

Even though you can send back nearly any Lulus product, a couple of items are neither returnable nor refundable:

  • Final Sale items
  • Lulus gift cards

If you purchased or received a Lulus gift card, learn how to request a gift card refund using DoNotPay. We can also help you turn a remaining gift card balance into cash or exchange the gift card if you do not want to use it.

How To Return a Lulus Product on Your Own

The process of returning your package depends on whether you want to use the Lulus return label or not. We will provide step-by-step instructions for both ways.

How Do You Make a Return Using the Return Label?

  1. Log in to Lulus
  2. Follow the steps to initiate the return and retrieve your return label
  3. Remove all previous labels from the package
  4. Print out your Lulus return label and attach it to the package
  5. Drop it off with the shipping carrier listed on the return label

The shipping carrier is either UPS or USPS. Be sure to use the correct one. You should also keep your receipt in case any issue arises.

How To Return an Item Without the Return Label

According to Lulus’ return policy, the alternative way requires some extra effort:

  1. Log in to your account or as a guest
  2. Move the cursor over Account and tap Initiate a Return in the drop-down list
  3. Put a paper with your order number inside the package
  4. Remove all previous labels
  5. Send the item to the Lulus’ returning address: Lulus.com Returns, 2812 Hegan Lane, Suite F, Chico, CA 95928, USA

Source: Lulus

Have a Hard Time Digesting Lulus’ Return Policy? Send a Faulty Product Back Hassle-Free With DoNotPay!

What if there is a way to avoid the tiresome return process? DoNotPay’s time-saving feature gets it all done without breaking a sweat! Here’s what you need to do:

  1. Access DoNotPay through any web browser
  2. Select the Item Return Request feature
  3. Answer several purchase-related questions
  4. Add photos of the product
  5. Submit the request

After that, we will send a return request letter to Lulus, along with a deadline that will speed up the process. DoNotPay can also help you avoid the confusion about Lulus’ labels! We will provide you with a return label so that you can ship the package free of charge and, apart from time, save some money, too!

You can use DoNotPay to decipher other companies’ return policies:

Walmart Target eBay
Sephora Ulta Wayfair
Kohl’s Costco Nordstrom
SHEIN Macy’s REI

How Long Until Lulus Reviews Your Return Request Letter?

The reviewing process can take up to 10 business days after your return package gets to the Lulus’ warehouse. You will get a confirmation email once the refund has been issued. The email will contain all the refund-related information.

How Will Lulus Refund You for the Returned Items?

Lulus will issue a refund to your original payment method or as online credit. The latter option has one advantage—choosing a refund in Lulus Online Credit gets you an additional $5! You will receive all the money in the form of online credit as soon as the refund has been processed.

What Is Lulus’ Exchange Policy?

Exchanging a product is a simple process. Use your email and order number to log in and follow the steps to start off the exchange. Lulus will send another item at no cost if you return the old one within ten days of initiating the exchange. If you do not send it within ten days, they will charge you a $7 return shipping cost.

Has Lulus Wronged You? Sue It in Small Claims Court With DoNotPay’s Help!

If Lulus has ill-treated you, rely on DoNotPay to handle it! Our justice efforts have been recognized by the American Bar Association. We can help you gather all the paperwork, fill out the court forms, and create a script you can follow while presenting your case in court.

Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!

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