Everything You Need To Know About the Dell Return Policy

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All-Inclusive Guide to the Dell Return Policy

If you purchased a Dell laptop, desktop, or PC accessory and wish to return it, we can help you do that effortlessly. Learn all about the Dell return policy in our in-depth guide and save plenty of time by using DoNotPay. Find out how to go through the Dell return process the easy way and save some money, too!

The Dell Return Policy Explained

The Dell return policy includes a 30-day return period that applies to most products purchased directly from Dell. Before you do anything, you must call Dell customer service and acquire the Credit Return Authorization (CRA) number. To contact customer support, enter your Dell order number in the Online Order Support page and look for phone or email info.

How To Return a Dell Product by Yourself

Use the Online Order Support page to initiate your return and choose one of the two options:

  1. Drop off to a carrier store nearby
  2. Pick up by a carrier

After getting the CRA number and return approval, send the product to Dell. Do it by following these steps:

  1. Make sure to pack all products if there is more than one
  2. Send them in their original packaging
  3. Do not forget to pack any documentation or other item that was in the original shipment
  4. If you choose to drop off the package, print out the return label sent by Dell via email

Note that Dell may charge a restocking fee of 15% of the purchase price. You can avoid this only if the return is a result of Dell’s error.

The Dell Outlet Return Policy

If you purchase a Dell Outlet electronic device or accessory but then decide that it is not for you, you can send it back. Do it within the first 30 days to get a full refund and free shipping! In this case, Dell will waive the restocking fee.

The Dell Alienware Return Policy

The official Dell return policy applies to Alienware products. If you want to return any of them, do it within the initial 30 days. The return process is the same.

The Dell Refurbished Return Policy

To return your refurbished system, send it back up to 21 days from the purchase date. This does not refer to refurbished servers and storage, which you may send back up to 30 days from the invoice date.

The Dell TV Return Policy

If you plan on returning a Dell TV, you can do it within the first 30 days of the purchase. The TV must be in its original packaging that includes the box and protective cushioning. If you threw the box away, be sure to provide another packaging.

Can You Initiate a Dell Return Request ViaYes/No
In PersonNo

Which Dell Products Are Not Returnable?

According to the official Dell website, some items are not eligible for a return, including:

  • Software
  • EMC-branded products
  • Wyse-branded products
  • Non-Dell-branded hardware and software products
  • Customized products

Have Trouble Deciphering the Dell Return Policy? Let DoNotPay Handle the Return Process Hassle-Free

The Dell return process can be a real pain in the neck. Save your time and hold your nerves by using DoNotPay—you only need to take a few easy steps to avoid all the hassle:

  1. via any web browser
  2. Select the Item Return Request product
  3. Answer a few questions about your purchase
  4. Add photos
  5. Submit the request

After that, you can take a load off your feet! DoNotPay is going to generate a return request letter and send it to Dell. The letter will inform them of your purchase information and the reason for the return. We can also get you a return label that will allow you to ship the package at no charge!

Go through these articles to learn more about other companies’ return policies and discover how DoNotPay handles the process:


When To Expect Dell’s Response to Your Return Request Letter

The return request letter that DoNotPay will send in your stead also includes a deadline for Dell. We will request them to finish the return process by a certain date so that you do not have to worry about anything! You will receive a notification with all the info.

Use DoNotPay To Demand a Refund for Your Defective Item

Requesting a refund can be a tedious task, and DoNotPay is here to make the process more efficient! If you got a faulty Dell product and want to get your money back, here’s what you have to do to request a refund:

  1. from any web browser
  2. Select the File a Chargeback option
  3. Click on Get Protected
  4. Answer several purchase-related questions
  5. Tap Sign and Submit

DoNotPay is an expert when it comes to requesting refunds—check out our comprehensive guides to discover how to get refunds from other major companies:

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