The Ultimate Guide to the Macy’s Return Policy
Got a wrong or defective item from Macy’s? You are not alone—this happens frequently with most retailers and clothing shops. The best way to deal with this inconvenience is to study the return rules and get compensated for a dissatisfying service.
Dealing with returns can be a real drag, which is why we created a detailed guide to help you decipher the Macy’s return policy. We will also show you how using DoNotPay can help you report the issue more quickly and request returns from Lulus, Zara, Ulta, or any other merchant stress-free.
The general return window offered by Macy’s is 90 days after purchase, but the company proposes numerous exceptions to this rule. The following table shows modified return policies for particular product categories:
|Product Type||Return Deadline|
|Area rugs purchased in a Macy’s store||Seven days|
|Finish Line shoes||45 days|
There are also a few types of items that can’t be returned in any case, such as:
- Live plants
- Food and drinks
- Macy’s Beauty Box items
- Alexandre London custom products
- Worn, washed, or modified dresses
- Items without a standard or hygiene tag
- Special orders whose size was modified
- Bluemercury merchandise from stand-alone stores
Most returns to Macy’s are free. The exceptions include the following:
- Wall art
- Area rugs
- Gift cards
- Gourmet gifts
- Items returned by a scheduled pickup
Like most other retailers, Macy’s allows you to return the items:
- Via mail
- To the nearest store
The following table shows more detailed explanations of each option:
|Macy’s returns by mail||Only online orders can be returned by mail. Before shipping them back to the merchant, you should start an online return by doing the following:
|Macy’s in-store return policy||To take the items back to the shop, you need to bring them to the nearest Macy’s facility along with the proof of purchase (a receipt or an email order confirmation) and the original payment method you used for buying the goods|
Macy’s will email you to let you know when the items arrive at their location. Once the company receives the parcel back, it will need ten business days to issue a refund to the original payment method.
If you want to return the products to the store but don’t have a receipt, it doesn’t mean that you won’t be able to get what the company owes you. They can use other information or documents to confirm the purchase, including:
- Packing slip
- Registry number
- Return label
- Shipping confirmation email
- Credit or debit card you used for paying
If the return processes companies propose seem unclear or too hard to follow, rely on DoNotPay and let us solve the matter for you within minutes!
Our app ensures a smooth return without drawn-out procedures and handwritten return requests. Our chatbot will ask you for some general information about the purchase and the items you are unhappy with. Based on the details we get from you, we will compose a unique return request letter and send it to the retailer or company in question on your behalf. In other words, you don’t need to lift a finger because we do all the grunt work!
To start a return using our app, follow the prompts below:
- Sign in to your DoNotPay account
- Search for the Item Return Request section
- Give us more details regarding the unwanted items
- Upload some photos for evidence if necessary
The letter we generate will also include a request for a procedure to be finalized in a limited amount of time.
Our app can help you start a return with Macy’s but also with a bunch of other famous merchants, such as:
|Costco||Old Navy||Sephora||Hobby Lobby||Samsung|
|Everlane||Walmart||Abercrombie & Fitch||Harbor Freight||DSW|
Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! We can also help you request a refund for any late, missing, or damaged delivery.
If you want to discover some forgotten assets you may have, we can help you find them in just a couple of minutes. With DoNotPay, you can both save money and earn it!
Once you sign up, you can report text and email spammers, annoying robocalls, and real-life stalkers and harassers and earn off them. We can also help you sue any company or individual in small claims court if you feel like they did you dirty.
The process of composing a return request letter is tiring, which is why you should turn to DoNotPay for help. Our app will assist you if you want to avoid similar bureaucratic hassles, such as:
- Scheduling a DMV appointment
- Skipping the customer service phone queue
- Drafting legal documents
- Getting documents notarized
- Claiming extended warranties
- Filing DMCA takedown notices
Sign up for DoNotPay to utilize all of our nifty products!