Make the Most of Office Depot Return Policy

Item Return Request Make the Most of Office Depot Return Policy

Office Depot Return Policy—Make It Work To Your Advantage

We break down the Office Depot return policy and explain how to make it work in your favor. You can invest some time in returning the products on your own, or you can avoid the hassle and let DoNotPay assist you!

Office Depot Return Policy in a Nutshell

The return window for Office Depot merchandise depends on the product. You have a timeframe of 14 to 90 days, depending on the item in question. To return it successfully, you have to meet specific criteria. Check out the details in the table below:

Category Return window Criteria
Office supplies 90 days
  • Original packaging
  • Unopened
Ink and toner 30 days
  • Original packaging
  • Unopened
Technology and electronics 14 days
  • Original packaging with UPC
  • Like new condition
  • Exceptions: headsets, microphones, mice, and keyboards are non-returnable
Furniture 14 days
  • Original packaging with UPC (including all parts and manuals)
  • Unassembled
Software, CDs, DVDs, and video games 14 days
  • Original packaging
  • Unopened
  • Exception: Downloadable software is non-returnable
  • Opened items can be exchanged for an identical item
Office Depot brand products Anytime
  • Excludes ink and toner
Cleaning, breakroom, and safety Cannot be returned
  • Includes personal protective equipment, masks, face coverings, face shields, gloves, goggles, gowns, thermometers, and other similar products
Gift cards, pre-paid & phone cards Cannot be returned
  • Are subject to the terms and conditions for each card
  • Can’t be used to purchase other gift cards
Custom-made items Cannot be returned
  • If damaged upon receipt, you should contact Office Depot

How To Return Office Depot Products

You can return Office Depot products in the following ways:


  1. In person
  2. By mail

Returning Office Depot Gear in Person

Whether you bought an item in a shop or online, you can return it to any of the 1000+ Office Depot stores. Bring your items to a checkout counter within the appropriate time frame, and you can get a refund or exchange.

How to Return Products by Mail?

To return Office Depot goods by mail, you’ll have to:

  1. Log in to your account
  2. Navigate to the Order History page
  3. Choose the order you want to return and select Return in the upper right corner
  4. Print a free return label

Once you have a return label, you can drop your item off at any carrier location. Note that you need an online account to process your return or exchange by mail.

Another method for returning your products by mail is with the Office Depot mobile app. Download it from the App Store or Google Play and follow the process.

Can I Return or Exchange Items Without a Receipt?

Yes, but not all. Technology products without a receipt are not eligible for returns. Software, CDs, DVDs, and video games can only be exchanged for an exact item.

Other product categories will be refunded as an Office Depot or OfficeMax return card in the same amount as the lowest retail price during the last 90 days. The items must still be active in the company’s computer system to be refundable.

Office Depot’s return policy states that all returns without an original receipt require valid government identification. The company keeps the right to deny an exchange or return at any time.

How and When Will I Get a Refund?

Refund processing time and type depend on the payment method.

Payment Method Refund
Cash/Check
  • If you paid more than 10 days ago, you will receive a cash refund
  • If you paid less than 10 days ago, you will receive an Office Depot or OfficeMax return card within three or four weeks
Office Depot/OfficeMax gift card
  • Office Depot or OfficeMax return card within three to four weeks
Debit card
  • Refund depends on your bank’s processing time
Credit card
  • Refund depends on your card issuer’s processing time
Office Depot rewards certificate
  • Check refund in no more than four weeks
PayPal

Tired of Waiting for Your Return Request To Be Processed? DoNotPay Will Do It in a Minute

Office Depot return policy may seem simple in theory, but the reality is different. Many customers have complained about not being able to return their products in store, let alone online.

If you don’t want to get stuck with an unwanted Office Depot product or lose time on endless return attempts, DoNotPay offers a shortcut to the otherwise exhausting return procedure!

In less than 5 minutes, we will generate a custom return request letter and send it to Office Depot. Our AI-powered app will also set a deadline so that your request gets processed as soon as possible. You get to pick whether you want a replacement or a refund.

To get started, you need to:

  1. Create a DoNotPay account
  2. Select the Item Return Request option
  3. Answer our chatbot’s questions regarding your purchase
  4. Attach photos of the product (if applicable)
  5. Click Submit

We’ll take it from there and ensure you get the desired outcome! DoNotPay has helped customers get what was rightfully theirs from companies, such as:

Walmart Ulta Costco
eBay Nordstrom Sephora
Target Macy’s SHEIN
Kohl’s Wayfair REI
Ulta American Eagle Ross
Guitar Center Sam’s Club Lulus

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Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

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