Everything You Have Ever Wanted To Know About the Nordstrom Return Policy

Item Return Request Everything You Have Ever Wanted To Know About the Nordstrom Return Policy

The Ultimate Guide to the Nordstrom Return Policy

Have you just noticed a small stain on your freshly arrived Nordstrom shirt or discovered that the retailer sent you the wrong piece? Don’t despair—these situations happen quite often in the world of fashion retailers. Informing yourself about the Nordstrom return policy will help you get the necessary instructions and a refund or an exchange for faulty products. We provide you with a step-by-step guide on submitting a return request letter to the company without exhausting disputes with customer support!

What Is Nordstrom’s Return Policy?

Unlike many clothing retailers, Nordstrom doesn’t propose any time limits for returning unwanted or damaged products. Depending on the way you purchased the item—online or in store—you will need the original receipt from the shop or the confirmation email.

Despite a generally favorable return policy, the company keeps the right to refuse returns on certain occasions. Here are the items you can’t send back or take to the store for a refund or replacement:


  • Gift cards
  • Washed clothes
  • Worn or used clothes
  • Items that don’t have tags
  • Products without the original packaging

Can You Return Nordstrom Items to Nordstrom Rack?

Yes, you can. Nordstrom allows its customers to return any item purchased in Nordstrom boutiques or their U.S. or Canadian online stores to Nordstrom Rack branches.

How To Initiate a Nordstrom Returns Process by Yourself

Once you confirm that the products are eligible for returns, you can decide whether you want to start the return procedure by:

  • Taking the clothes back to the nearest store
  • Submitting an online request

Returning the Unwanted Item to the Store

In-store returns are quicker than the ones submitted online, and you can start them by proceeding as follows:

  1. Go to the official Nordstrom website
  2. Scroll down the homepage to find the Stores & Events section
  3. Enter your ZIP code to locate the nearest Nordstrom shop
  4. Visit the store and ask the shop assistant to take the products back and issue a refund or replacement

Starting the Return Procedure Online

Another option is to file a return request online by doing the following:

  1. Navigate to the homepage of the official Nordstrom website
  2. Choose Returns & Exchanges
  3. Click on Get Started
  4. Say whether you purchased the goods online or in store
  5. Enter your order number, the return reason, and all other required details and select Add to Return
  6. Input your contact information
  7. Tap on Submit Return

Once you do this, you will be able to finalize the return procedure in two ways—by:

  • Returning the product(s) using Curbside Returns—It’s a special contactless service available in all Nordstrom shops. This option doesn’t apply to designer clothes, unboxed baby gear, and fine jewelry
  • Sending the goods back by mail—Print out the prepaid return label you received via email after submitting an online request and stick it to the parcel
Can I File a Nordstrom Return Request Via Yes/No
DoNotPay Yes
Phone No
Email No
In Person Yes
Online Yes

Is a Nordstrom Return Without a Receipt Possible?

Providing the original receipt makes it easy for the company to locate your purchase in their database, but don’t despair if you don’t have it. In case you received the unwanted item as a gift or lost the receipt, you should contact Nordstrom’s customer support and explain the issue to the agent. They will ask you to disclose other details, such as the time and place of purchase or the store in which the goods were bought, to be able to find the record of the sale.

Note that if you don’t have the proof of purchase, you won’t be able to receive a refund in cash or to your original payment method. Instead, you will get a gift card in the value of the returned item(s).

How Much Time Will Nordstrom Need To Process Your Return and Refund?

If you opt for returning the products to the store or using Curbside Returns, your request will be processed right away. In such cases, you must wait for five to seven working days to receive a refund. When it comes to mail returns, they usually take ten to 14 working days to be actioned, and you can expect the money in five to seven working days after processing.

If you use DoNotPay to ask for a return, we will send a special demand for your request to be processed within a reasonable time frame. This way, you don’t need to wait for weeks to get rid of the unwanted items and receive your money back.

Return Faulty Products the Easy Way With DoNotPay

One of the biggest problems with retailers is that they often complicate the return process. Lengthy and complex processes and unclear return instructions can easily confuse you or make you give up on sending the item back. You can avoid all these inconveniences and file a proper return request letter in a few taps with DoNotPay!

Our goal is to inform the company about the issue you are experiencing by creating and submitting a return request on your behalf. All we need is a few basic purchase details, and your claim will be ready in no time!

Here are the steps you should follow:

  1. Access DoNotPay from any web browser
  2. Choose Item Return Request
  3. Disclose the essential purchase details and the reason for returning the item(s)

You also get a return label that allows you to ship the goods back for free.

Below is the table showing various other companies we can request returns from in your stead:

Clothing and Shoe Shops Other Companies

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