ShopRunner Return Policy—What You Need To Know

Item Return Request ShopRunner Return Policy—What You Need To Know

ShopRunner Return Policy—Don’t Let Them Run Away With It!

Online shopping can be risky as you’re more likely to be unhappy with the purchased product once it reaches your doorstep. That’s why everyone should be able to return their purchase as effortlessly as possible, which isn’t always the case. Generally, retailers make their return policies and processes overcomplicated to discourage customers from returning their items.

In this article, DoNotPay will talk about the ShopRunner return policy and the process you need to go through to receive a refund.

We’ll also introduce you to our Item Return Request product that you can use to file a return request with ShopRunner in no time.


We don’t deal with ShopRunner only—you can use our app to speed up return processes with many other companies, including Google Store, Kroger, and Eastbay.

How Does the ShopRunner Return Policy Work?

As ShopRunner is a middleman between you and their network of stores, they don’t have a unified return policy to which you can refer. For instance, the deadline for filing a return request depends on the policy of a particular retailer. The same goes for items considered non-refundable, ways to request refunds, and other details.

If you want to know what you can expect from your return request, you should take a look at the policy of the retailer in question.

You can check out return policies of some of the stores ShopRunner works with in the list below:

ShopRunner does have a policy for return shipping fees. When you pay the membership fee, the company promises the following:

  • Free two-day shipping on orders
  • Free return shipping

ShopRunner guarantees free return shipping only for orders you’ve placed using their website. If you’ve bought a product at their member’s store without ShopRunner or before you made a ShopRunner account, you won’t be eligible for their prepaid shipping label.

How To Request for ShopRunner Free Returns

Regardless of the retailer whose product you wish to return, you can file the return request using two methods:

  1. Online
  2. DoNotPay’s app

To file a request using ShopRunner’s website, you need to complete the following steps:

  1. Sign in to your ShopRunner account
  2. Click on the My Account link
  3. Choose Orders from the menu
  4. Tap Print Return Label
  5. Select the reason for returning your item
  6. Confirm by clicking Print Return Label again

Bear in mind that ShopRunner offers free labels only for stores that don’t have free shipping policies of their own. If there’s no Print Return Label button, that means that the store in question covers the shipping fee, and there’s no need to use ShopRunner.

In that case, you don’t have to go through the process of downloading and printing the prepaid return label. Instead, use the store’s return label that’s in your package.

Once you have the return label, pack the items according to the store’s policy and affix the label to the outside of the box.

ShopRunner Return Policy—Use DoNotPay To File a Request

Filing a return request with ShopRunner can be quite a complicated affair as you have to follow the rules of two different return policies. You have to waste time trying to understand how they work before you even get to filing the request.

If you want to avoid this unnecessary hassle, you can rely on DoNotPay. With our app, you can file a return request in no time and let us deal with ShopRunner.

You can do so by completing the following steps:

  1. Sign up for DoNotPay via a browser
  2. Go to the Item Return Request feature
  3. Answer a few questions
  4. Send the request

Once you ship the product to the address we give you, you can relax and let us handle the business. We will take care of all the details and contact the retailer on your behalf.

How Long Until You Receive Your Refund?

ShopRunner is not responsible for how much time stores take to review return requests, and the period of processing varies depending on individual policies. Once the store does accept your request for a refund, they will send money to the original form of payment. It usually takes five to ten business days for the funds to show up on your account.

If you’re not satisfied with the waiting time, DoNotPay can help you with that! While filling out your request on our app, we will ask you for a date by which you want your issue to be resolved and include a deadline in your request.

Getting DoNotPay’s Help To File a Return Request With Other Companies

Tired of having to mess around with different return policies? You can use DoNotPay to file return requests with a plethora of companies, including:

Carter’s Macy’s Sephora Ann Taylor Swarovski
Wayfair LOFT Ulta T-Mobile REI
Hot Topic Office Depot Urban Outfitters Costco Dollar General
Famous Footwear Chewy SHEIN Walmart Motherhood Maternity
AutoZone Kohl’s eBay Target Nordstrom

Sick of Dealing With Companies? We’ll Take Over

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If you want to demand a refund for a rescheduled flight, cancel your free trial using our virtual credit card, sue any company or individual in small claims court, appeal your parking tickets, protect your work from copycats, claim warranty and insurance, rely on your AI-driven personal assistant.

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