What Is the Chewy Return Policy—Digestible Information and Return Guide
Did you bite off more than you can chew? If you ordered more pet food than necessary or received the wrong item, you can return it to the retailer. It’s best to read about the company’s return policy first, ensuring the return process is as painless as possible.
DoNotPay can help you learn everything you need to know about the Chewy return policy. We can also assist you in returning the items, canceling Chewy Autoship, and more if you sign up for our service!
The Chewy online retail store accepts mail-in returns of all unused and expired items and prescribed medication. The prescribed medication policy is overruled if you receive a wrong or damaged product.
The items need to have the original box and packaging, and you have a full year (365 days) to return them if they are eligible for a return.
Chewy doesn’t take title to returned items until they arrive at the fulfillment center. The company may even issue a refund without requiring returns, at their discretion.
You can start the Chewy returns process using any of the following options:
|Can You Request a Return Via
If you’re feeling impatient and can’t wait for the Chewy support team to answer you via other means, you can try their online chat feature. To request a return, you must:
- Open the Chewy website
- Scroll to the bottom of the page and click on Chat Now
- Enter your full name and email address
- Tap on Submit
- Explain your issue to the customer support agent via instant messaging
- Follow their instructions to start the return process
You can initiate a return process with Chewy using their website. Follow the instructions below:
- Open the Message Us page
- Enter your email address in the field
- Click on the dropdown menu and choose Issue With an Order or a Product
- Select your issue from the menu
- Type in your order number, which can be found on the Orders page of your account
- Explain why you want to return a product
- Click on Submit and follow the prompts
If you’re more comfortable reaching out to the Chewy customer service by phone than online, you need to do the following:
- Call the customer support team at 1-800-672-4399
- Explain that you want to request a return
- Ask them for a return merchandise authorization number
- Follow their instructions regarding returning your items
If you think that returning products is overly complicated, we feel you. That’s why we created a feature that helps people get the fastest item return experience.
It’s a three-step process, and you only need to:
- Click on the Item Return Request product
- Answer our questions regarding your purchase and submit your request
Your part of the job is done—after this, we will:
- Create a customized return request letter for you
- Send it to the merchant in question and give them a deadline for the return
- Give you a free shipping label you can attach to the package
Chewy is not the only company we can help you with. Our return policy guides cover most major brands, such as:
- American Eagle
- Old Navy
- Harbor Freight
Chewy takes three to five business days to issue refunds for returns after they receive the items. The amount is fully refunded to the original payment method, even accounting for the shipping fees. If you’re asking for an exchange, you should receive it in one to three days.
If a company is stubborn and refuses to refund your purchase, . Use our refund feature by following the instructions below:
- Click on the File a Chargeback feature on our website
- Hit Get Protected
- Provide our chatbot with the details of the purchase
- Sign the form and click on Submit
You shouldn’t take injustice from big companies, especially when we offer you our assistance. We can help you sue anyone in small claims court by:
- Preparing the paperwork
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DoNotPay is known for being the champion of customer advocacy because we help our users claim what’s rightfully theirs, and we don’t tolerate big corporations taking people’s hard-earned money.
If you feel like you’re overpaying certain subscription services, we can help you cancel them. Also, if you want to test a subscription before you start paying money for it, don’t connect your credit card to the free trial page! You can sign up for free trials using our virtual credit card. That way, companies won’t be able to charge you auto-renewal fees because the card has no funds.
DoNotPay has many different areas of expertise—helping you return your faulty items is only one of them.
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