Carter’s Return Policy Abridged

Item Return Request Carter’s Return Policy Abridged

Learn the Answers to All the Questions You Had About the Carter’s Return Policy

Your child deserves all the best. If you are dissatisfied with the children’s apparel you bought at Carter’s, don’t worry. We’ve put together a handy guide to the Carter’s return policy.

In case you want to avoid the inconvenience of initiating a return, sign up to DoNotPay! We will make sure that you get your money back in the blink of an eye!

Carter’s Return Policy—General Info

In case you wish to receive a full refund or replacement, you will have to:


  • Return your item to one of the stores within 90 days of purchase. If the 90-day window expires, you will receive a refund corresponding to the current price of the item
  • Include the original receipt or packing slip

If the company approves your refund request, your payout will be diminished for the initial shipment fee—Carter’s doesn’t refund these.

Note that Carter’s won’t accept used items.

Product Return Methods Recognized by Carter’s Return Policy

Carter’s return policy provides three ways of initiating a return process for its articles:

  1. Over the phone
  2. Through the company website
  3. To one of their stores

Initiating a Return to Carter’s Over the Phone

If you requested an exchange, the Carter’s return policy requires it to be processed in two steps—first as a refund and then reorder.

The company states that this process would take less time if you called its customer support instead of initiating a return through the official website.

This method is available only for online purchases. Carter’s customer support phone number for regular returns is 877-333-0117.

In case you received a faulty item, call 888-782-9548. A customer support agent will start a mail-in return process for you.

You will need to ship the item back to:

Carters.com | OshKosh.com

Attn: Returns Processing

625 Braselton Parkway

Braselton, GA 30517

Make sure to fill out and include the form printed behind your packing slip.

Starting a Return Process via the Carter’s Website

You can opt for this method only if you bought your item through the Carter’s website. Here are the complete return steps:

  1. Go to Carter’s online return tool
  2. Follow the prompts on the website to confirm your return
  3. Fill out the form printed behind your packing slip
  4. Enclose this form with your product
  5. Ship the product to the company’s address

Once your return request is processed, Carter’s will send the refund in the same form in which you made the initial payment. If you use their prepaid return label, your refunded amount will be reduced by $6.

Carter’s Return Policy for In-Person Returns

You can return your Carter’s item to any of Carter’s or OshKosh B’gosh locations. You can send back both online and in-store purchases.

Carter’s return policy also allows you to send back any defective products you purchased from the company. In this case, you are entitled to a full refund.

Remember to bring the original receipt or packing slip. If you paid with your credit card, bring that as well.

Here’s a short recap of all the methods you can use to initiate a return to Carter’s:

Can You Initiate a Return Via Yes/No
DoNotPay Yes
Email No
Phone Yes
Letter No
Website Yes
In person Yes

Returning a Carter’s Item Is Effortless With DoNotPay!

You don’t have to waste your time on the phone to initiate a return of your Carter’s item. Do it through DoNotPay in no time! Here is how:

  1. Log in to your DoNotPay account using any web browser
  2. Select Item Return Request
  3. Share the necessary info about your purchase
  4. Click Submit to finalize the request

Our app will use the details you provided to create a unique return request letter and mail it to Carter’s. This return request will contain all the info Carter’s may need to process your claim.

You will get the chance to explain the reason for your return and add whether you want a refund or a replacement.

If you pick a refund, the money should appear on your credit card within the payout deadline you set through our app. If you paid with a gift card, DoNotPay can help you check your Carter’s gift card balance.

We can also save you some money. Our app creates a return label that enables you to ship back your item free of charge.

DoNotPay can help you interpret the return policies of many other companies, including:

Lost Receipt—What Does Carter’s Refund Policy Say About It?

You can return your item to one of Carter’s stores for a full refund even if you’ve lost your receipt or packing slip.

The company states that the store attendants should try finding the original transaction in the system. You will need to provide your Rewarding Moments details or physical or email address.

If your transaction can be located within Carter’s system, your return should be treated like any other one with a receipt. In case the initial transaction cannot be found, they will offer you a merchandise exchange at the current price of your item.

Want To Save Money and Avoid Bad Purchases? Look No Further!

Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! We can also help you request a refund for any late, missing, or damaged delivery.

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Getting Rid of Bureaucratic Procedures Has Never Been Easier

The process of composing a return request letter is tiring, which is why you should turn to DoNotPay for help. Our app will assist you if you want to avoid similar bureaucratic hassles, such as:

Sign up for DoNotPay to utilize all of our nifty products!