A Detailed Guide to the Kroger Return Policy and Best Return Methods
Did you shop at Kroger and mistakenly bought some items? Don’t worry! You can return them, but first, you should read our Kroger return policy guide. If starting the return process is too difficult, you can let us pitch in.
When you , we can help you send a return request letter that comes with many benefits. That’s not the only thing we do! We can also help you check your Kroger gift card balance and more!
Kroger allows returns of items to all store locations within 30 days of purchase. Besides items from Kroger, you can return products from any Kroger company store family, including:
- Fred Meyer
- Food 4 Less
- Pay-Less Super Markets
- City Market
- King Soopers
- Harris Teeter
- Jay C Food Store
- Foods Co
- Smith’s Food and Drug
Note that each of the mentioned stores accepts eligible returns from any other Kroger family store. You can return virtually any item, but the following products have restricted returns:
- Alcohol and tobacco returns are governed by local law
- Baby formula returns are only acceptable if you have a receipt
- Items purchased with Women, Infants, and Children (WIC) food packages can only be exchanged for the same item. You cannot get a refund for such products
There are two types of receipts at Kroger stores—digital and paper. If you have any type of receipt for the products you’re returning, you will be refunded to the original payment method you used for the purchase except for checks, which are refunded in cash.
If you return $10.00 or less worth of Kroger products, you’ll receive cash for your return. Items worth more than that can be exchanged for a store credit gift card of the same value. When returning items to Kroger worth over $10.00, you need to sign a return slip.
You don’t need to provide your ID for returns without a receipt, although this is a common practice in many stores.
You can only return items to Kroger stores in person. Returns via mail are not available, even when you shop online. If you wish to return products, bring them over to the nearest Kroger, and don’t forget the receipt if you have it. You can find local Kroger shops by using the Store Locator tool.
If you have any questions regarding returns, you can call Kroger customer service at 1-800-576-4377 from 7 a.m. to 12 a.m. EST during workdays and from 7 a.m. to 9:30 p.m. EST during the weekends.
You can also use the live chat feature to reach online customer support. To do so, open the Kroger Contact page and click on Launch Live Chat.
Making returns can be stressful and complicated. We’re here to make the process easier for you. Our Item Return Request feature lets you send a formal return request that won’t be ignored because it gives the company a deadline. It will also help you down the line if there are any arguments with the company.
Using our feature is easy if you follow the three-step instructions below:
- and click on the Item Return Request feature
- Provide us with several details about the purchase and photos if you have them
- Click on Submit
Is another big retailer causing you trouble? We can initiate returns with them as well! Here are some of our most popular return guides:
|Convenience and Other Stores||Fashion Stores|
|Barnes & Noble||Victoria’s Secret|
|Ace Hardware||Hot Topic|
|Office Depot||Brandy Melville|
|Bed Bath & Beyond||Banana Republic|
Returning an item and then waiting for a refund can take ages. You can let DoNotPay request a refund for you fast. It only takes four steps, as you can see below:
- Access DoNotPay
- Click on the File a Chargeback feature, followed by Get Protected
- Answer the questions regarding your refund
- Sign the form and click on Submit
If Kroger has wronged you, DoNotPay can assist you in suing them in small claims court. Our app is the world’s first robot lawyer recognized by the American Bar Association, so you can count on our expertise. You only need to provide us with the details about your case, and we’ll give you instructions and strategies for the court and provide you with court forms, a demand letter, and everything else you need.
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