A Guide to the Urban Outfitters Return Policy

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The Urban Outfitters Return Policy Made Crystal Clear

Urban Outfitters, more like Rural Non-Fitters, right? Jokes aside, the Urban Outfitters return policy is convoluted and difficult to grasp. This shouldn’t discourage you as DoNotPay is here to help you understand it!

Once you do, you can and let us handle your returns to Urban Outfitters or any other company in the U.S.!

The Must-Know Facts About the Urban Outfitters Returns Policy

Urban Outfitters accepts returns or exchanges of all products that either arrived defective or are in an original, saleable condition (except for custom-made orders).

The following rules apply to Urban Outfitters returns:

  • Items bought in stores need to be returned in person to any Urban Outfitters location
  • Mail orders can be returned in person to an Urban Outfitters store or via mail
  • You need to present proof of purchase when returning any items, either in the form of a receipt or order confirmation email. Otherwise, you won’t be eligible for a refund
  • Returns without a receipt can only be exchanged for store credit in the current value of the returned items

How To Start the Return Process With Urban Outfitters

You can initiate the return process with the company using any of the following methods:

  1. Via online chat
  2. Over the phone
  3. Through the official website

Start the Return Process via Online Chat

To ask the Urban Outfitters customer support team about returning items online, you need to:

  1. Open the Contact Us page
  2. Click on the Chat With Us
  3. Talk to a customer support representative about your return

Start the Return Process Over the Phone

You can call the Urban Outfitters customer service team by dialing 1-800-282-2200. They are available every day from 7 a.m. to 12 a.m. EST. If you are returning furniture, call 1-800-732-2306 instead because the process is different. A support agent will explain everything to you in either case.

Start the Return Process on the Website

If you’d like to start the process online, make sure to:

  1. Open the Orders page
  2. Click on the Check Status and Track Your Order dropdown menu
  3. Use the link provided there to access the Order Status page
  4. Enter your order number and billing ZIP
  5. Hit Check Status
  6. Print out your pre-paid return shipping label

How To Return Urban Outfitters Products

You can return Urban Outfitters merchandise in two ways listed below:

  1. Return it to the store
  2. Return in by mail

Return Items to the Urban Outfitters Store

If you live near an Urban Outfitters location, you can visit it and bring your items with you. Need help locating the shops? Follow these instructions:

  1. Open the Stores section of the website
  2. Enter your location and the store radius
  3. Press the Search button

Return Items to Urban Outfitters by Mail

If you prefer returning Urban Outfitters items by mail, you need to do the following:

  1. Sign in to your Urban Outfitters account
  2. Open your Order History
  3. Select the order you want to return
  4. Press View Details
  5. Select Create a Return
  6. Pack the items
  7. Attach the return label you’ve printed to the package
  8. Schedule a pickup at the designated carrier office

In case you’re using a different shipping method (without a return label), you need to mail the package to:


Attn: Returns Department

766 Brackbill Rd.

Gap, PA 17527


Does Urban Outfitters Have Free Returns?

Urban Outfitters does not offer free returns for online orders in the US and Canada. A restocking fee will be deducted from your refund for mailed returns.

What's Urban Outfitters' Return Policy After 30 Days?

You can still return an Urban Outfitters item after 30 days for an e-merchandise credit. However, note that the 30-day return policy is usually extended during the holiday period.

Can You Return Urban Outfitters without a Receipt?

Urban Outfitters states on its website that returns without a receipt will not be accepted. However, Reddit users who work at Urban Outfitters claim that they can exchange your order for a store credit instead.

What's the Urban Outfitters Exchange Policy?

You can exchange an Urban Outfitters order within 30 days of purchase. However, note that final sale items cannot be returned or exchanged.

What's the Urban Outfitters Refund Policy?

If you are unsatisfied with your Urban Outfitters order, you can return it within 30 days for a full refund to the original payment method.

Can You Return Sale Items at Urban Outfitters?

Unfortunately, final sale items cannot be returned to or exchanged at Urban Outfitters.

What's Urban Outfitters' Return Policy for Items with No Tags?

Reddit users who say they work at Urban Outfitters claim that you can exchange items without tags for store credits at the current price, if you can present a valid proof of purchase, such as a receipt or credit card transaction.

How Long Do Urban Outfitters' Refunds Take?

It takes Urban Outfitters 2 weeks to process returns. You will receive a refund notification from UO once the return has been processed, and you will receive a refund within 3 business days to your original payment method.

Can You Return a Damaged Item to Urban Outfitters?

If you received a damaged or defective Urban Outfitters item, call their customer service at +1-800-282-2200 to exchange or return the item for a refund.

Return Products to Urban Outfitters Hassle-Free With DoNotPay

If the official methods for starting the return process to Urban Outfitters are giving you a headache, use DoNotPay. We make the process significantly easier by sending a formal return request letter to the company.

Initiating returns through DoNotPay takes only three steps. Here’s what you should do:

  1. Click on the Item Return Request feature
  2. Answer our questions and submit the request

After that, we will:

  • Inform the company of your issues with their products
  • Give the company a deadline by which they must process the return
  • Provide you with a return label for free shipping

If you need to return items to other companies, know that we have many other guides that can help you do that! Here are some of them:

WayfairSephoraHobby LobbySpirit Halloween
Kohl’sAdvance Auto PartsCrate and BarrelBrandy Melville
TargetBanana RepublicGuitar CenterPottery Barn
Princess PollyLands’ EndFinish LineSam’s Club
Foot LockerBed Bath & BeyondBath & Body WorksAnn Taylor

Urban Outfitters Refund and Exchange Policies

Urban Outfitters products returned within 30 days of purchase are eligible for a full refund in the original method of payment. After that period, you can only exchange the product for store credit.

The Urban Outfitters return processing usually takes between one and two weeks, and the refund processing takes up to three business days. You will be notified once your return is processed.

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