The Only Ann Taylor Return Policy Info You Need

Item Return Request The Only Ann Taylor Return Policy Info You Need

Ann Taylor Return Policy—A Perfectly Tailored Guide To Help With Returns

Returning items to a fashion company can be exhausting, whether it’s Ann Taylor, Sephora, or Macy’s. All these companies receive too many orders, so it’s no surprise that some of them end up being wrong or unsatisfactory.

Read about the Ann Taylor return policy in our guide, and you’ll stand a better chance at making a return. For the best chance possible, sign up for DoNotPay and let us send the company a customized return request letter for you!

The Ann Taylor Return Policy Clarified

Ann Taylor accepts returns of defective, unworn, and unwashed merchandise in person and by mail. You must return the items with proof of purchase within 30 days to get a refund. The return processing takes up to 30 days from the date the company received the item.


You can only exchange an item or get store credit for it if you:

  • Return it after 30 days
  • Don’t have a valid proof of purchase
  • Return a gift

Ann Taylor does not accept returns of final sale items, which have the .77 or .88 cent price ending. You can get a one-time price adjustment on full-price store purchases within seven days of purchase.

Ann Taylor Online Return Policy Explained in Detail

You can return your online purchase to any Ann Taylor location. The company’s subsidiaries, LOFT, LOFT Outlet, and Ann Taylor Factory stores, do not accept online purchase returns.

If you return a gift that was ordered online, you’ll receive an online gift certificate in the original amount spent. You need to provide your email address, and Ann Taylor support will email the certificate to you.

You can’t get price adjustments for items bought online.

How To Start the Return Process With Ann Taylor

Before you can return Ann Taylor products to the company, you need to start the return process using one of the following methods:

Can You Request a Return Via Yes/No
Phone Yes
Online Chat Yes
Email No
Website Yes
DoNotPay Yes

Start the Return Process by Phone

If you want to call Ann Taylor customer support, know that it is available 24/7 at 1-800-342-5266. You should ask the customer service representative for return instructions.

Start the Return Process via Online Chat

You can reach the Ann Taylor customer service agents via the Online Chat page. They work from 9 a.m. to 9 p.m. EST on weekends and from 8 a.m. to 11 p.m during workdays. Opting for this method to initiate a return only requires you to input your name and email address and press the Start Chatting Now button.

Start the Return Process on the Website

If you don’t want to rely on customer service for your returns, you can fill out an online form on the official Ann Taylor website by following the instructions below:

  1. Open the Ann Taylor Returns page
  2. Enter your order number and email address used for the order
  3. Click on Next
  4. Follow the on-screen instructions to retrieve the return label and the return invoice

How To Return Items to Ann Taylor

You can return the products to the company either in-store or by mail. Follow the instructions from the table below for the respective return methods:

Store Returns Regular Mail Returns Mail Returns With the Pre-Paid Label
To find nearby Ann Taylor stores, refer to the official Store Locator tool for assistance.

Bring the items you want to return, with the receipt, to the nearest Ann Taylor shop. A shop assistant will attend to your return demand

If you want to ship the package without the return label, pay the postage and send it to:

Ann Taylor Online Store

1901 East State Road 240

Greencastle, IN 46135

Print the return label, pack the items in original condition, and add the printed return invoice. Attach the shipping label to the package and ship it via your preferred carrier.

Let DoNotPay Help You Make a Return to Ann Taylor Painlessly

Making a return request can be exhausting. Why go through so much trouble when there is an easier method at your disposal? With DoNotPay, you can initiate a return request in three easy steps:

  1. Sign up for our service
  2. Select the Item Return Request feature
  3. Disclose the info about your purchase and add photo proof if you have it

We’ll take it from there! Thanks to the info you provide, we can create and send a customized return request letter to Ann Taylor. The letter will include a deadline for the return and inform the company of your demands—e.g., whether you want a refund or a replacement. We will also give you a return label for free shipping, while the Ann Taylor label only saves you $7.95.

Are other retailers causing you trouble with their complicated return policies? We can help with returning items to them as well. You can read some of our other return guides for many companies, such as:

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