T-Mobile Return Policy Hacked—Shortcut to Getting a Refund
Have you come to realize that T-Mobile is not what you expected? Whether you want to return a phone, coverage device, or tablet, you have to play by the company’s rules to qualify for a refund. If following the T-Mobile Return policy sounds like too big of a hassle, DoNotPay streamlines the return process for you!
T-Mobile’s return policy varies depending on how you made your purchase. When it comes to getting devices, accessories, or services from T-Mobile, you can:
- Buy them in stores
- Place an order over the phone
- Order online
If you bought a device or an accessory at any T-Mobile retail location or from an authorized third-party dealer, you have 14 days after the purchase or lease date to return it. Make sure to:
- Bring the receipt and the product’s original packaging
- Include all contents from the original package, undamaged, and in proper working condition
- Retrain from any alterations to the device’s hardware or software
For purchases made at T-Mobile stores, any rebates and shipping costs will be deducted from the refund. There’s a chance you’ll have to pay a restocking fee based on the FPR (Full Retail Price) of the device:
- $70 if the FPR is $600 or more
- $40 for items priced $300–$599
- $20 for devices costing less than $300
The restocking fee applies to returns made in all states and Puerto Rico, except Hawaii.
For purchases made at authorized third-party dealers, consult that merchant’s return policy.
You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:
- Contact T-Mobile at 1-877-401-2215 and explain whether you want to cancel a service or return/exchange a device
- Fill out a Return Form and include proof of purchase in the return package
- Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes
- Cover the FPR charges
Note that you have to meet the following criteria to qualify for a refund:
- The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition
- All additional accessories or items you received as part of a promotional offer must also be returned with the device
If you don’t meet these terms, T-Mobile may:
- Decline the return or service cancellation
- Ask you to cover the repair cost for a damaged or altered device
- Charge you the full price of the destroyed device or the canceled service (plus shipping and handling charges)
Limited edition devices, prepaid services, e-coupons, and gift cards are not refundable.
T-Mobile allows up to 14 days to return a phone purchased at a store and 20 days if it was purchased online or over the phone. You must return everything that came with the device, except SIM cards. Before returning, make sure to clear out all personal data from the phone. T-Mobile won’t refund you if the phone is damaged or you haven’t completed the return process properly.
Phones bought in a store must be returned to a T-Mobile location. You can go to any T-Mobile store and bring proof of purchase with you. Explain the reason for your visit, and the employees will assist you further. When returning phones to a store, you may be charged a restocking fee.
If you’re returning a phone you bought online or over the phone, you will need a return label. To get a return label and complete the process, follow these steps:
- Call 1-800-937-8997 and ask for a return label
- Securely pack the phone to ensure it doesn’t get damaged during shipment
- Attach the return label that has been emailed to you to the parcel
If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.
For bulk returns, you’ll need multiple packages. If you’re returning more than 12 phones, let the customer service representative know when you call them for the return label.
To return an unwanted phone, you have to print the UPS shipping label emailed to you and attach it to the box. If you’re using the original box, don’t cover any stickers, except the original shipping label. In case you’re shipping in a different box, you have to print the UN3481 packaging code in color. Be aware that you shouldn’t alter or scale the color image of the code!
Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label. If you’re using a different container, print the UN3481 and PI packaging code in color without shrinking or scaling the color image.
You can return a coverage device either to a T-Mobile store or by mail.
To return to a store, find a T-Mobile location near you and bring the device and all accessories from the original package.
In-store returns are possible only if you haven’t started the procedure with Customer Care.
To begin the return process by mail, you have to:
- Contact T-Mobile to have them email you a prepaid return label
- Pack up the device securely
- Print the label and attach it to the shipping box
- Drop the parcel in the mail or take it to a UPS store
To help you handle returns with ease, our AI-powered app is enhanced with a cool feature—Item Return Request! If you want to avoid all the tedious steps to complete a return with T-Mobile, you should::
- Access DoNotPay
- Select the Item Return Request product
- Answer several questions related to your purchase
- Attach photos if needed
In less than five minutes, we will send a customized return request letter to the merchant informing them about the return reason and whether you’d like a refund or exchange.
Our app will add a deadline to make sure T-Mobile reviews your request promptly. To ensure the process runs as smoothly as possible, we will get you a return label at no extra charge!
We have helped many T-Mobile customers with other issues, such as:
- Cancelling T-Mobile
- Starting a T-Mobile Free Hotspot Trial
- Getting a T-Mobile switch refund
- Finding the best T-Mobile burner phone
- Claiming T-Mobile phone warranty
- Filing a T-Mobile insurance claim
- Claiming compensation for poor T-Mobile Gogo WiFi
- Reporting spam texts to T-Mobile
Follow our guides to effortlessly return items to other companies, including:
|Office Depot||American Eagle||Ross Stores|
|Guitar Center||Sam's Club||Lulus|
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