A Detailed LOFT Return Policy Guide

Item Return Request A Detailed LOFT Return Policy Guide

LOFT Return Policy—How To Return Products and Get a Refund With Ease

Do you have any merchandise bought at LOFT you wish to return? LOFT Return Policy entitles you to an in-store or online return.

The details depend on how you purchased the product, but you can complete the procedure in a few clicks with DoNotPay.

Everything You Need To Know About the LOFT Return Policy

You can return goods at a LOFT store—including Ann Taylor, Ann Taylor Factory, and LOFT Outlet—or online. Note that you can return or exchange goods only at a store belonging to the subsidiary you bought them from. For example, you can get a refund for an Ann Taylor item only at the Ann Taylor shop, not at the LOFT Outlet.


To receive a refund, you have to return the product that meets specific criteria—regardless of the branch you traded with. When you return your item, it has to be:

  • Unworn
  • Unwashed
  • Defective—if that’s the reason for the return

To get a full refund, you have to accompany the commodity you want to return with the original receipt—regardless of your return method. In case you don’t have a receipt, you’ll receive a partial refund.

There are no refunds for items bought on sale, swimwear, and maternity items.

How To Return the LOFT Commodities

You have two ways to return unwanted items to LOFT:

  1. In person
  2. Via mail

In-Store Return Process in a Nutshell

Take the commodity you wish to replace or get a refund for to a shop. Ensure that the chain store belongs to the branch you bought the item from. When you arrive, speak to the authorized staff.

LOFT Return Policy—Sending Products Back by Mail

You can return LOFT items by mail in two ways. One is by the U.S. Postal Service—USPS. The other return method is via your preferred carrier, like FedEx or UPS.

Check out how to return your items via :

The U.S. Postal Service Your Preferred Carrier
  1. Pack the product
  2. Enter the order number and your email on the LOFT Returns page
  3. Print the shipping label and fix it on the package
  4. Deliver the parcel to the USPS office or give it to the carrier
  1. Prepare the product
  2. Print the return invoice and attach it to the package
  3. Address the shipment to: LOFT Online Store/Ann Taylor Online Store, 1,901 East State Road 240, Greencastle, IN 46,135
  4. Choose a carrier service—FedEx, USPS, or another
  5. Pay the postage

LOFT Outlet Return Policy—Quick Phone Exchange Orders

LOFT Outlet refunds you in full for the timely returns with the receipt provided. Its return policy recognizes two compensation modes:

  • The amount paid in the original form of payment
  • Merchandise exchange in a store

Note that you can return items purchased in-store only to a store. The LOFT Outlet return policy doesn’t allow sending back these items by mail.

Given that you return the goods after the specified time, the store reimburses you at the product’s current selling price. The same rule applies if you don’t have proof of purchase—whenever the return takes place.

If the items you gave up on are on final sale, LOFT Outlet refunds you only if you have the sales check.

DoNotPay—Your Few-Click Solution for Returning LOFT Goods

If the return procedure seems tedious or complicated to you, there is a shortcut. DoNotPay offers you a way out in only a few clicks. All you have to do is:

  1. Sign up and log in to DoNotPay
  2. Select Item Return Request
  3. Provide answers to a few questions the chatbot asks
  4. Click Submit, and you are good to go

DoNotPay will forward your request to LOFT and include a deadline—you can say when you want your refund. The seller also receives a return label in case you wish a replacement, so you don’t need to pay for a return package.

What Is the Deadline for Returning the Merchandise?

LOFT reimburses you the paid amount for returns up to 30 days of the date on the bill. After this time, you get a refund at the item’s current price. To redeem what you paid, make sure to bring the sales check.

Given that you don’t have proof of purchase, you receive a repayment at the selling price on the day of return. This rule applies even if you bought the item a few days ago. Note that you won’t receive a refund or exchange for the product that is on the final sale without a receipt.

For gifts returned within 30 days, you receive an Online E-Gift Certificate that equals the cost.

Can DoNotPay Help Me Return Commodities From Other Shops?

Use DoNotPay to return products of various brands. Check out the return policy guides for the following companies:

Walmart Ulta Costco
eBay Nordstrom Sephora
Target Macy’s SHEIN
Kohl’s Wayfair REI
Whole Foods Victoria’s Secret American Eagle
Coach Abercrombie T.J.Maxx

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