Google Store Return Policy—Here’s Everything You Need To Know

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Google Store Return Policy—Is Your Purchase Eligible for Return?

Google Store serves as the online hardware retailer for several of Google’s flagship electronic brands and allied accessories. If you are regretting your recent Google Store purchase, you will need to dive into the terms dictated by the Google Store return policy before accessing the return option. DoNotPay offers you a brilliant mechanism to for all qualified returns.

Understand the Google Store Return Policy Inside Out

Google Store’s standard return policy states that you can return all electronic devices bought from Google Store within 15 calendar days of the date of delivery. If you are looking to return your newly-purchased Google Pixel or Google Fi phone, check your delivery date and initiate the return within the next 15 days.

The policy specifically mentions Nest Thermostat as an exemption to this rule. You can return a Nest Thermostat bought from Google Store within 30 days of delivery. By default, Nest products come with a Total Satisfaction 30-day Return Policy as part of their limited warranty terms.

Does Google Store Specify Pre-Conditions for Item Return?

Google Store’s return policy mentions some basic pre-conditions for the return to be accepted within the tight window. The conditions are:

  1. You must return the product in its original condition
  2. If necessary, you should perform a factory reset to fulfill the “return as delivered” criteria
  3. You must also return all accessories that come bundled with the device

How To Calculate the Date of Delivery

Knowledge of the exact delivery date is crucial for Google Store return processing. It is easy to note down the delivery date for most purchases—including the items delivered in person. When you buy a product via a delivery appointment, you will be eligible to return the product within 15 days of the date of appointment.

Will I Get a Full Refund After Meeting the Return Criteria?

Google Store offers to refund your purchase through the original payment mode. You may find your refund amount reduced by a restocking fee—that is only applicable in some selected states in the U.S. If you had chosen a delivery mode other than the least expensive standard delivery provided by Google Store, the supplementary shipping cost will also be deducted from your refund amount.

Can I Ask for an Exchange of the Returned Device?

Google Store’s current return policy only allows a refund for the item returned.

Can I Still Request a Return Beyond the Eligibility Period?

You won’t be able to return the device after the eligibility period—unless you are stuck with a defective device falling under Google Store’s hardware warranty. Some Google Store brand items are also sold by third-party vendors—like Amazon or Best Buy—and they may have a separate policy for returns and refunds.

How Can I Initiate Google Store Returns?

Google Store describes a three-phase process to return any item. You must follow it diligently to get your refund payment while adhering to the 15- or 30-day window.

Phase 1—Notify Google Store About the Item You Seek To Return

These are the steps involved as you initiate the return with Google Store:

  1. Go to the order that contains the item to be returned
  2. Find the Return option in order details and check if your product is eligible for return
  3. Follow the set of on-screen instructions

You will get a return confirmation email from Google Store within a few hours of completing the instructions.

Phase 2—Follow Packing Directions

You will be asked to remove any form of personalization from the device before packing it for return. This table summarizes the items to include and exclude in your Google Store return package:

To IncludeTo Exclude
  • Original packaging
  • Device and bundled accessories, in as-delivered condition
  • Any manual or documentation provided in the box
  • The custom form delivered in the return confirmation email
  • Any SIM card added by you
  • Device cases and extended batteries bought separately
  • Any other accessory that wasn’t bundled in the original packaging

Phase 3—Returning the Device to Google Store

The goal here is to ensure that the product returns to the manufacturer in its original condition. The Google Store return policy suggests the following steps for this final process:

  1. Ship the item using the label provided in the support email
  2. Ship multiple items back separately unless otherwise directed

Use DoNotPay To Kickstart Your Google Store Return Today

Google Store product returns can be lengthy and time-sensitive. If you don’t want to waste further time, you can always use DoNotPay to facilitate your return. Our powerful AI-enabled app will make sure your Google Store return experience is free from any kind of stress or anxiety.

To use DoNotPay for your Google Store return, follow these simple steps:

  1. Access the Item Return Request section
  2. Use the chatbot to answer a couple of product-related questions
  3. Submit the request

Once the request is generated, you can sit back and relax! DoNotPay will send a return request letter to Google Store with a customized deadline you pick to enable quick and issueless return processing. The app will also help you get the necessary return label for further shipment!

How Long Until I Get My Refund?

After reviewing the return request, Google Store takes about 14 days to process the return. If they take longer than that, DoNotPay will help you proceed with the necessary action to speed up the process. Be it Google Store, Google Play Store, or Google Pay, DoNotPay is well-equipped to assist you in getting that refund!

DoNotPay Will Have Your Back Across Multiple Return Policies

You can always trust DoNotPay to walk you through the return and refund request mechanism for multiple companies, like the ones mentioned in the table below:

ZalesKrogerBanana RepublicZappos

Want Your Money Back? Rely on DoNotPay!

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