All About the AutoZone Return Policy

Item Return Request All About the AutoZone Return Policy

AutoZone Return Policy Explained

There is always a possibility of buying a faulty product. If this happens to you after purchasing auto parts or accessories from AutoZone, you may return them for a refund by following the company’s terms and conditions.

Returns can be stressful when you don’t understand the company’s procedures. We will explain the AutoZone return policy to help you understand the steps you should take to return faulty merchandise successfully.

We can also help you start the process correctly and avoid the back-and-forth with AutoZone’s customer support team. All you have to do is sign up for DoNotPay.


Besides AutoZone, our app can help you return items to other sellers:

AutoZone Return Policy in Summary

AutoZone’s return policy allows returns of eligible products within 90 days of the purchase date. You will need the original packaging for the product, the receipt, and in most cases, a government-issued photo ID.

For AutoZone returns without a receipt, you need to call their customer support at 800-288-6966. They will give you the information about your purchase and instruct you on how to return the merchandise.

Non-Returnable Products

Before returning a product, be aware that some products are not eligible according to the AutoZone return policy. These include:

  • Gift cards
  • Customized products, like floor mats with logos or trims
  • Products marked as ‘final sale’ at the time of purchase

How To Return AutoZone Items Bought at a Store

Products bought in an AutoZone store should be returned in their original packaging, and you will need to show your receipt. If you used a credit card for the purchase, bring it with you for immediate processing.

You may also need to present your government-issued ID for their return activity database. Here are the IDs they accept for returns:

  • U.S. or Canadian Driver’s License
  • U.S. State ID
  • Canadian Province ID
  • U.S. Military ID
  • Mexican Voter Registration Card
  • Passport
  • U.S. Laser Visa

How To Return Items Bought Online

Products bought online can be returned in two ways:

  • Take them to an AutoZone store
  • Ship them to an AutoZone.com’s Fulfillment Center

Returns to an AutoZone Store

To return merchandise bought online to an AutoZone store, follow these steps:

  1. Drain all fluids from the product (if applicable)
  2. Pack the product in its original packaging
  3. Take the product along with the receipt to the nearest AutoZone store

AutoZone will refund shipping costs only if they made a shipping mistake or shipped a defective product.

Returns by Mail to an AutoZone.com’s Fulfillment Center

To return merchandise bought online by mail, follow this simple procedure:

  1. Drain any fluids from the product (if applicable)
  2. Complete the return form—part B of your shipping invoice
  3. Pack the product in its original packaging and include the return form
  4. Stick the return shipping label on the outside of the package and ship it

In case AutoZone made a shipping error or delivered a faulty product, here’s what you can do about the shipping charges for your return:

Shipping From Your Initial Step What To Do Next
United States Call their customer support at 800-288-6966 to request a return shipping label Upon receiving the free shipping label, follow the standard return procedure
Overseas or a U.S. territory Ship items using the cheapest carrier and include a copy of the receipt of your shipping costs Wait for reimbursement—AutoZone will process your return and refund the shipping charges as a check

Even though you should look for the cheapest carrier, AutoZone encourages choosing one that offers package tracking for safe delivery.

Returning AutoZone Cores

The AutoZone core returns (without a receipt or with proof of purchase) are similar to the returns of any other products. Use the standard procedures to return these items to a store or ship them to the AutoZone.com Fulfillment Center, but note the following:

  • The core return shipping costs are not refundable
  • The amount reimbursed for the core will be equivalent to its value after inspection—if it passes the inspection
  • Returning merchandise to AutoZone can be considered transfer of ownership, and the company may not return the core to you
  • The parts must be free of any flammable and hazardous fluids before shipment

Return an AutoZone Item Using DoNotPay

If you would like to ensure a smooth return process, DoNotPay is what you need. Our app will create a return request letter, stating your reason for return, and send it to AutoZone. A written return request can be handy if any disputes occur later.

All you need to do is:

  1. Register for DoNotPay
  2. Locate the Item Return Request feature
  3. Answer a few questions about your purchase and provide photos (if required)
  4. Submit your Autozone return request

DoNotPay will set a deadline for AutoZone to respond to your request. We will also provide you with shipping labels so that you can ship your returns free of charge.

Our app can also help you create return request letters for other companies. All you need to do is sign up using the same steps, and we will assist you with returning unsatisfactory items to the following retailers and more:

Walmart Target eBay Costco
SHEIN Kohl’s Nordstrom Macy’s
Sephora Ulta Wayfair REI

Use DoNotPay To Demand a Refund From AutoZone

If AutoZone ignores your refund request, it doesn’t have to mean you need to give up on your money. All you have to do is open DoNotPay and follow these steps:

  1. Find the Chargeback Instantly tool
  2. Select Get Protected
  3. Respond to a few questions
  4. Tap Sign and Submit

Get Your Money Back in an Instant

If you want to both return your item and get a refund for it, you can count on your personal AI-powered assistant. These two products aren’t the only tricks DoNotPay has up its sleeve, though!

With our app, you can also claim insurance, get an extended warranty, find your missing assets, request refunds from airlines, reduce your property taxes, lower your utility bills, sign up for free trials without getting charged, get free raffle tickets, and a lot more.

If you want to avoid wasting your money, DoNotPay can cancel any subscription or membership in your stead and provide you with a virtual credit card that will prevent auto-renewal charges once your free trials expire!

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Are you sick of waiting in lines? So are most of our app’s users! You can say no to endless lines at the DMV if you sign up for a DoNotPay account. Our app can also help you jump the phone queue when you need to get in touch with a customer service representative.

If any company refuses to cooperate with you, our app will prepare all of the necessary legal paperwork and help you sue it in small claims court. Need to have any of your documents notarized? No worries—DoNotPay will employ an online notary and help you schedule your appointment. You can also e-sign and send the document to anyone using our Online Fax product.