Cole Haan Return Policy—Understanding Refund and Exchange Procedures
You bought shoes from Cole Haan that make your toes numb? With the Cole Haan return policy in place, you get a refund or exchange fuss-free. All you have to do is find a way out of a labyrinth the return procedure presents.
Before you enter the maze you may end up stuck in, use DoNotPay, the world’s first robot lawyer. Our app helps you fill out the return form and takes care of everything from there.
You have 30 days following the purchase to return shoes and accessories to Cole Haan. To be eligible for a refund or an exchange, ensure that the products are in their original state. They have to be:
- Unaltered in any way
If the size or style of sneakers, sandals, slip-ons, or other footwear doesn’t match your feet, return them. If you want the same model in a different color, that’s fine. Keep in mind to act quickly since the company can’t guarantee the availability of the items.
This footwear and accessories merchant has a flexible return procedure for returns within the U.S. The Cole Haan return policy states that the refund will be:
- Sent two or three days after the reception of the shipment at the company’s warehouse
- Issued to your original payment method—In case you don’t see funds in your account, allow one billing cycle for them to appear
Before you start the return procedure, note that you can only return products to a store of the same type. Only full-price retail stores will accept a full-price item. The Cole Haan outlet return policy authorizes such shops to receive their merchandise only.
Note that Cole Haan doesn’t refund shipping costs and taxes for purchases on the company’s website.
There are several exceptions to the Cole Haan return policy.
People who joined the Cole Haan membership enjoy the 60-day Risk Free Zone. Make sure to log in to claim this benefit if you are among the subscribers. Return the product you aren’t happy with that belongs to the following styles:
- ZERØGRAND Overtake
Keep in mind that the company allows one full refund for these goods per Cole Haan member.
You are free to return a gift purchased at a Cole Haan store or through the company website. The refund will be available on an existing or new gift card. For in-store returns, bring a packing slip to receive the right amount.
In case you prefer an exchange for a gift item you bought through the website, call 800-695-8945 from 8 a.m. to 11 p.m. The operator will ask for:
- The order number or the name of the person who made the purchase
- Telephone number
You have two options to return an item to this shoe provider:
- Via mail
When you take the item to a physical store, seek out a customer support agent or another authorized employee. Bring up your case, and the staff should take it from there.
Do you have a UPS Store nearby? You might be able to return a disappointing Cole Haan product to one of those. When shopping, check out whether the Cole Haan return policy permits returning the specific item to a UPS Store.
To send the return request by mail, do the following:
- Land on the Cole Haan Returns page
- Fill out the Order Number and Email boxes
- Choose products you wish to send back
- Specify the reason for the request
- Pack the goods you are returning
- Send them to the warehouse
If you purchased the item via PayPal or Affirm, you can return, not replace it.
Users of ShopRunner—a free shipping service—receive a prepaid label and don’t pay related costs.
If following all the steps of the return procedure annoys you, DoNotPay offers you a shortcut. For a few minutes of your time, you can avoid everything that could go wrong. Here’s how:
- Log in to DoNotPay
- Choose the Item Return Request option
- Answer questions the bot asks you and include photos, if applicable
- Hit the Submit button
DoNotPay takes it from here and communicates with Cole Haan on your behalf. The custom letter specifies the response deadline, so the merchant’s staff should contact you soon. The seller will also know whether you wish a refund or an exchange.
A cherry atop a cake is that DoNotPay generates a shipping label. You won’t have to pay a cent for the return to Cole Haan.
DoNotPay can assist you in returning goods you aren’t satisfied with to many other providers. The following table consists of some of them:
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