A Complete Guide to the Princess Polly Return Policy

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

The Ins and Outs of the Princess Polly Return Policy

Princess Polly is notorious for misplacing orders and treating customers poorly, so it’s no wonder that you want to get rid of the company’s products. Having to cover shipping fees does not make the issue any easier to deal with.

Did you order from Princess Polly only to receive faulty or incorrect items? Check out how the Princess Polly return policy works so you can return your items and get your money back!

Everything You Need To Know About the Princess Polly Return Policy

If you’re unhappy with your purchase and want to return your products, the Princess Polly return policy states the following:

  • Return period—You can return your Princess Polly products within 30 days of delivery for a refund or gift card
  • No exchanges—Princess Polly does not offer exchanges or store credit for international returns
  • Product condition—Items must be unworn and unwashed and have all of the original tags still attached to be eligible for a return
  • Swimwear returns—These products must have their hygiene seal still in place
  • Sale returns—Princess Polly accepts returns for items on sale
  • No shipping fee refunds—The company won’t refund the shipping fees you paid for upon ordering
  • Damaged and incomplete deliveries—You can report damaged and incomplete orders by writing to hi@princesspolly.com.au, and the company will try to resolve the matter as soon as possible

Princess Polly Return Policy—Non-Returnable Products

Due to their sensitive nature, Princess Polly does not accept returns or exchanges for the following products:

  • Cosmetics
  • Earrings
  • Underwear
  • Beauty tools

How To Return Your Items to Princess Polly

To initiate a return request with Princess Polly:

  1. Visit the Returns page on the Princess Polly website
  2. Enter your order number and shipping ZIP code
  3. Select the products and reason for return
  4. Pack your items, including your proof of purchase
  5. Print out the return shipping label and attach it to the package
  6. Drop off your items at your nearest carrier location

Princess Polly will deduct a $6.95 fee from your refund to cover international shipping expenses.

The returns shipping address for the U.S. is:

Princess Polly Returns

5026 Chino Hills Pkwy

Chino, CA 91710

If you haven’t received an email with your return label, wait 24 hours before contacting customer support.

DoNotPay Makes Princess Polly Returns Simple and Free

You don’t have to break the bank to ship your items and get your money back. DoNotPay provides a free shipping label for all returns made with our app. To return your items to Princess Polly hassle-free:

  1. Open our Item Return Request product
  2. Provide all the necessary information to our chatbot
  3. Submit your request

We will generate a custom return request letter and mail it to Princess Polly on your behalf. To make sure you get a response as quickly as possible, we will include a deadline for Princess Polly to process your return.

Check out this table with some of the companies that we can help you initiate a return request with:

eBay​​Wayfair​​Sephora​​Bed Bath & BeyondMattress FirmDell
Ulta​​​​Nordstrom​​REIVictoria’s SecretMen’s WearhousePetco
JCPenneyRoss StoresBarnes & NobleT.J.MaxxCrate and BarrelAmerican Eagle
Old NavyOffice DepotMicro CenterSam’s ClubGuitar CenterNeiman Marcus
WalmartTargetCostcoHobby LobbyWhole FoodsOverstock

Princess Polly’s Refund Policy

When Princess Polly receives your package, it takes up to six days to process your request and issue a refund. It may take another seven days for the refund to show up on your card statement.

If you return the items you paid for using Afterpay, Princess Polly will remove the products in question from your Afterpay plan. Keep paying the installments until the items reach Princess Polly to avoid having to cover additional fees for late payments.

Get Your Money Back in a Flash—Demand a Refund From Princess Polly

Waiting for what seems like an eternity to get your money back is a thing of the past with our File a Chargeback product. To demand your refund from Princess Polly, and follow these steps:

  1. Open DoNotPay in your web browser
  2. Select the File a Chargeback feature
  3. Click on the Get Protected button
  4. Answer a few brief questions about the refund you’re requesting, and click on Sign and Submit

Did Princess Polly Wrong You? Take It to Small Claims Court With DoNotPay

If Princess Polly is violating consumer protection laws and refusing to cooperate, you may have to take matters into your own hands. DoNotPay—a recipient of the ABA Brown Award for Access—is your ally in your fight for justice.

If you decide to take Princess Polly to small claims court, we can help you with:

  • Gathering all of the necessary paperwork
  • Writing a demand letter to the company
  • Filing a complaint
  • Creating a rock-solid script for your hearing
  • Completing all of the court forms

Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!

Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating documents, notarizing them, and faxing them—DoNotPay can do it all.

Do you think you’re eligible for a victims of crime compensation program? Our app can help you apply for it. Do you want to get revenge on persistent robocalls, report someone for stalking or harassment, or get your noisy neighbors to be quieter? We got your back!

You Don’t Have To Waste Time in Endless Lines

Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.

Frequently Asked Questions

Does Princess Polly have free returns?

Princess Polly will waive the return shipping fee if you select "store credit". Otherwise, for domestic and UK returns, a $6.95 return shipping fee will be deducted from your refund.

If you are an international customer (e.g., Canada), you can return your order for a full refund within 30 days but have to cover the cost of shipping.

Where can I find the Princess Polly return label?

You can find your Princess Polly return label in your return confirmation email.

What's the Princess Polly returns policy for UK customers?

If you are a Princess Polly customer from the UK, your purchase can be returned for an exchange, gift card, or refund within 30 days. However, a $6.95 shipping fee will be deducted from your refund.

Can you return Princess Polly?

Yes, you can return your Princess Polly order for an exchange, gift card, or refund within 30 days. Please note the returns period may be extended to 45 days if you place an order during the holiday season.

How do I use Princess Polly store credit?

Princess Polly will send store credits and gift cards to the email you used during checkout.

How to exchange on Princess Polly?

You can ship your Princess Polly order back for exchange within 30 days, but you will need to cover the cost of shipping unless you select "store credit".

Can I return a Princess Polly item that was on sale?

If you bought a Princess Polly item that was marked as "final sale", it cannot be returned or exchanged.

How long does Princess Polly take to process my refund?

Princess Polly states on its website that all refunds and store credits are processed within 6 business days upon receipt of your items.

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