Everything You Should Know About the Mattress Firm Return Policy

iEditorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm, is not licensed to practice law, and is not equivalent to the services of a licensed lawyer. DoNotPay provides a platform for legal information and self-help, and does not offer legal services. Third party news articles mentioned on our website do not necessarily reflect the views of the company, or the current services that we offer.

An In-Depth Guide to the Mattress Firm Return Policy

Choosing the right mattress is important, but what happens when you make a wrong choice at Mattress Firm? DoNotPay offers a guide on how the Mattress Firm return policy works and how to request a return in two minutes!

General Terms of the Mattress Firm Return Policy

If you’re not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won’t accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.

This table shows the fees you have to pay for an exchange or return at Mattress Firm:

ServiceFeesLeftover Value
  • $99.99 return delivery charge
  • 10% of the mattress purchase price (can’t exceed $250) as a restocking fee
90% of the original purchase price as merchandise credit, which you can use to choose a new one
  • $99.99 return delivery charge
  • 20% of the mattress purchase price (can’t exceed $500) as a restocking fee
80% of the original purchase price as a refund

Occasionally, the company won’t charge return fees for specific mattress models as part of a promotion.

The company also has a low price guarantee, which means that, if you find the same mattress model whose price is lower than what you paid, you will get a refund that equals the price difference.

Non-Returnable Mattress Firm Products

You can’t exchange or return the following Mattress Firm products:

  • Pillows
  • Floor models
  • Adjustable bases
  • Warranty exchanges
  • Mattress protectors
  • Clearance merchandise
  • All special order sizes (for example, California King)

Note that the California King isn’t a special size order in California, so it is eligible for returns in that state.

How To Return Your Mattress to Mattress Firm

You can initiate a return request to Mattress Firm:

  1. In store
  2. By phone
  3. Through live chat

Initiate a Return Request With Mattress Firm in Store

To request a return from Mattress Firm:

  1. Visit your nearest Mattress Firm location
  2. Find a staff member and explain that you want a return
  3. Provide the required information and wait for them to process your request
  4. Arrange a pickup of your product

Arrange a Return With Mattress Firm by Phone

To arrange your return with Mattress Firm by phone:

  1. Dial (877) 316-1269
  2. Request a return
  3. Provide personal information
  4. Provide information about your Mattress Firm purchase
  5. Arrange the date and time for product pickup

Return Your Products to Mattress Firm Through Live Chat

To initiate your return request to Mattress Firm through live chat:

  1. Visit the Mattress Firm homepage
  2. Click on the Chat With a Sleep Expert button located in the lower right corner
  3. Fill out the form that pops up
  4. Click on the Help With Existing Order button
  5. Select Start Chatting
  6. Explain the issue with your mattress to the customer support representative
  7. Arrange a mattress pickup

Circumstances Under Which Mattress Firm Won’t Accept Your Return Request

Mattress Firm won’t accept your return request if your mattress is:

  • Stained
  • Tagless
  • Damaged
  • Unsanitary

You can prevent your Mattress Firm return request from being denied by doing the following:

  • Buying a mattress protection cover
  • Not removing any of the tags
  • Avoiding eating or drinking near the bed
  • Not allowing your pets on the bed

How Long Do I Have To Wait for My Mattress Firm Refund?

Depending on how you paid for the item, Mattress firm takes:

  • Up to seven days to refund payments made in cash, by check, or with a credit or debit card
  • Up to two months for financed payments

DoNotPay Has a Nifty Feature That Helps You Return Your Products to Other Companies

How often does it happen that you want to return faulty products but don’t want to bother with lengthy return procedures? We can help you submit a return request from the comfort of your home, and we offer a free shipping label so you can save some money you’d otherwise spend on pricey shipping charges. and follow these steps to return your items with no fuss:

  1. Open DoNotPay in a web browser
  2. Select the Item Return Request feature to start the return process
  3. Answer our chatbot’s questions
  4. Click on Submit

We can help you return your products to a large number of companies, including:

Abercrombie & FitchSHEINKohl’sCostco
TillysSamsungBed Bath & BeyondDell

Is Mattress Firm Infringing on Your Consumer Rights? Take It to Small Claims Court With DoNotPay’s Assistance

If Mattress Firm wronged you, DoNotPay—the world’s first AI Consumer Champion and the American Bar Association reward recipient—is a valuable asset in your fight for justice and can help you take the company to small claims court.

so we can make the process easier for you by:

  • Writing a demand letter
  • Filling out the mandatory court forms
  • Gathering all the paperwork you need for the case
  • Filing a complaint on your behalf
  • Creating a script containing rock-solid arguments, which you should use at your hearing

Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!

Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating documents, notarizing them, and faxing them—DoNotPay can do it all.

Do you think you’re eligible for a victims of crime compensation program? Our app can help you apply for it. Do you want to get revenge on persistent robocalls, report someone for stalking or harassment, or get your noisy neighbors to be quieter? We got your back!

You Don’t Have To Waste Time in Endless Lines

Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.

Want your issue solved now?