An In-Depth Guide to the Mattress Firm Return Policy
Choosing the right mattress is important, but what happens when you make a wrong choice at Mattress Firm? DoNotPay offers a guide on how the Mattress Firm return policy works and how to request a return in two minutes!
If you’re not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won’t accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
This table shows the fees you have to pay for an exchange or return at Mattress Firm:
||90% of the original purchase price as merchandise credit, which you can use to choose a new one|
||80% of the original purchase price as a refund|
Occasionally, the company won’t charge return fees for specific mattress models as part of a promotion.
The company also has a low price guarantee, which means that, if you find the same mattress model whose price is lower than what you paid, you will get a refund that equals the price difference.
You can’t exchange or return the following Mattress Firm products:
- Floor models
- Adjustable bases
- Warranty exchanges
- Mattress protectors
- Clearance merchandise
- All special order sizes (for example, California King)
Note that the California King isn’t a special size order in California, so it is eligible for returns in that state.
You can initiate a return request to Mattress Firm:
- In store
- By phone
- Through live chat
To request a return from Mattress Firm:
- Visit your nearest Mattress Firm location
- Find a staff member and explain that you want a return
- Provide the required information and wait for them to process your request
- Arrange a pickup of your product
To arrange your return with Mattress Firm by phone:
- Dial (877) 316-1269
- Request a return
- Provide personal information
- Provide information about your Mattress Firm purchase
- Arrange the date and time for product pickup
To initiate your return request to Mattress Firm through live chat:
- Visit the Mattress Firm homepage
- Click on the Chat With a Sleep Expert button located in the lower right corner
- Fill out the form that pops up
- Click on the Help With Existing Order button
- Select Start Chatting
- Explain the issue with your mattress to the customer support representative
- Arrange a mattress pickup
Mattress Firm won’t accept your return request if your mattress is:
You can prevent your Mattress Firm return request from being denied by doing the following:
- Buying a mattress protection cover
- Not removing any of the tags
- Avoiding eating or drinking near the bed
- Not allowing your pets on the bed
Depending on how you paid for the item, Mattress firm takes:
- Up to seven days to refund payments made in cash, by check, or with a credit or debit card
- Up to two months for financed payments
How often does it happen that you want to return faulty products but don’t want to bother with lengthy return procedures? We can help you submit a return request from the comfort of your home, and we offer a free shipping label so you can save some money you’d otherwise spend on pricey shipping charges. Sign up for DoNotPay and follow these steps to return your items with no fuss:
- Open DoNotPay in a web browser
- Select the Item Return Request feature to start the return process
- Answer our chatbot’s questions
- Click on Submit
We can help you return your products to a large number of companies, including:
|Abercrombie & Fitch||SHEIN||Kohl’s||Costco|
|Tillys||Samsung||Bed Bath & Beyond||Dell|
Is Mattress Firm Infringing on Your Consumer Rights? Take It to Small Claims Court With DoNotPay’s Assistance
If Mattress Firm wronged you, DoNotPay—the world’s first robot lawyer and the American Bar Association reward recipient—is a valuable asset in your fight for justice and can help you take the company to small claims court.
Subscribe to DoNotPay so we can make the process easier for you by:
- Writing a demand letter
- Filling out the mandatory court forms
- Gathering all the paperwork you need for the case
- Filing a complaint on your behalf
- Creating a script containing rock-solid arguments, which you should use at your hearing
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing them—DoNotPay can do it all.
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Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.
If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.