Get Insight Into the Staples Return Policy, and Let Us Request a Return for You
Is Staples being hard on you? Read our Staples return policy guide, and you’ll get a refund or an exchange in a jiffy. The best way to return any item is to sign up for DoNotPay—a staple for handling bureaucratic nightmares. Our method is the fastest for initiating the return process. We can resolve any other issue you may have with Staples, such as using their fax service or checking your gift card balance.
Staples allows returns for products in mint condition, with original packaging, including all parts and manuals. The return policy for items purchased in store and those purchased online is nearly the same. You can even return items shipped by Staple’s suppliers.
If your items are wrong, damaged, or defective, you can return them at no extra cost, but make sure to place an updated order if you’re exchanging items online.
Here is a table with rules for returning different types of items:
|AppleCare Plus||Refundable within 30 days of purchase|
|Furniture||Returnable within two weeks|
|Ink and toners||Returnable at any time if not expired|
|Office supplies||Always returnable|
|Software on disk||Refundable within 30 days|
|Technology and business machines||Refundable within 14 days|
It’s always easier to return an item with a receipt, whether you’re returning it to Staples, Walmart, or Target. If you don’t have the receipt for the item you want to return, it’s helpful to bring the card you used for the purchase. This way, the cashier will be able to find the receipt in the Staples system.
There are certain restrictions regarding requesting a Staples return without a receipt, such as the following:
- Staples can reject returns. It is within their right to reject any suspicious ones
- You need to present a valid government-issued ID during a return
- You can’t get a refund but only get store credit in the value of the lowest selling price for your item in the past 30 days
You can use these three methods to request a return from Staples:
- Via the company website
- In person
- Via return request letter with the help of DoNotPay
Staples suggest that you initiate a return request online for your online purchases. Here’s how to do it:
- Open the Staples Online Returns page
- Enter your ZIP code and order number
- Click on Look Up to find your order
- Request to return the items from that order
After submitting your request, you can return the items in question to any Staples store.
If you’d rather request a return in person, you can do so by visiting the nearest Staples in your area. There are Staples stores in over 1,050 locations across the U.S. You can use the Store Locator to find the closest one. Follow the link and provide Staples with access to your location.
Are you on the verge of giving up on returns? Don’t—you can get your money back or at least a proper replacement with our help!
DoNotPay’s customized return request letter will make any company think twice before they skimp on returns. We’ll include a return label that gives you free shipping on the return package!
Start your return now by following the instructions below:
- Sign up for DoNotPay
- Click on the Item Return Request feature
- Describe the purchase, your reasons for returning the items, etc.
If more companies are giving you trouble with overly complicated return policies, fear not. We can help you request a return from them as well. Here are some of the companies we can help you with:
- Micro Center
- Sam’s Club
- Men’s Wearhouse
- Guitar Center
- Barnes & Noble
- Office Depot
Returns to Staples with a receipt imply the following refund rules:
- Cash, check, and debit card purchases are refunded in cash
- Credit card purchases are refunded through the linked bank account
- Items over $500 pretax are refunded via a corporate check
- Products returned without promotional gift cards or promotional items will have the value of the promo card or item deducted from the refund
The processing time of the Staples returns varies depending on the payment method and the refund method:
|Payment and Refund Method||Estimated Waiting Time|
|Check||Seven to ten days via mail|
|Gift cards||72 business hours via email or seven to ten days via mail|
|Major and prepaid credit cards||Three to five days|
|Refund coupons||72 hours via email or seven to ten days via postal mail|
|Staples credit accounts||Three to five business days|
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