The Staples Return Policy and Easy Return Methods Broken Down

Item Return Request The Staples Return Policy and Easy Return Methods Broken Down

Get Insight Into the Staples Return Policy, and Let Us Request a Return for You

Is Staples being hard on you? Read our Staples return policy guide, and you’ll get a refund or an exchange in a jiffy. The best way to return any item is to sign up for DoNotPay—a staple for handling bureaucratic nightmares. Our method is the fastest for initiating the return process. We can resolve any other issue you may have with Staples, such as using their fax service or checking your gift card balance.

What’s the Return Policy at Staples?

Staples allows returns for products in mint condition, with original packaging, including all parts and manuals. The return policy for items purchased in store and those purchased online is nearly the same. You can even return items shipped by Staple’s suppliers.

If your items are wrong, damaged, or defective, you can return them at no extra cost, but make sure to place an updated order if you’re exchanging items online.


Here is a table with rules for returning different types of items:

Item Return Policy
AppleCare Plus Refundable within 30 days of purchase
Electronic software Non-refundable
Furniture Returnable within two weeks
Ink and toners Returnable at any time if not expired
Office supplies Always returnable
Software on disk Refundable within 30 days
Technology and business machines Refundable within 14 days
Prepaid cards Non-refundable

How Do Staples Returns Without a Receipt Work?

It’s always easier to return an item with a receipt, whether you’re returning it to Staples, Walmart, or Target. If you don’t have the receipt for the item you want to return, it’s helpful to bring the card you used for the purchase. This way, the cashier will be able to find the receipt in the Staples system.

There are certain restrictions regarding requesting a Staples return without a receipt, such as the following:

  • Staples can reject returns. It is within their right to reject any suspicious ones
  • You need to present a valid government-issued ID during a return
  • You can’t get a refund but only get store credit in the value of the lowest selling price for your item in the past 30 days

How To Request a Return From Staples

You can use these three methods to request a return from Staples:

  1. Via the company website
  2. In person
  3. Via return request letter with the help of DoNotPay

The Online Method of Initiating the Staples Return Process

Staples suggest that you initiate a return request online for your online purchases. Here’s how to do it:

  1. Open the Staples Online Returns page
  2. Enter your ZIP code and order number
  3. Click on Look Up to find your order
  4. Request to return the items from that order

After submitting your request, you can return the items in question to any Staples store.

The In-Person Method of Returning Items to Staples

If you’d rather request a return in person, you can do so by visiting the nearest Staples in your area. There are Staples stores in over 1,050 locations across the U.S. You can use the Store Locator to find the closest one. Follow the link and provide Staples with access to your location.

The Best Method—Use DoNotPay for All Your Returns

Are you on the verge of giving up on returns? Don’t—you can get your money back or at least a proper replacement with our help!

DoNotPay’s customized return request letter will make any company think twice before they skimp on returns. We’ll include a return label that gives you free shipping on the return package!

Start your return now by following the instructions below:

  1. Sign up for DoNotPay
  2. Click on the Item Return Request feature
  3. Describe the purchase, your reasons for returning the items, etc.

If more companies are giving you trouble with overly complicated return policies, fear not. We can help you request a return from them as well. Here are some of the companies we can help you with:

The Most Important Staples Refund Policy Restrictions

Returns to Staples with a receipt imply the following refund rules:

  • Cash, check, and debit card purchases are refunded in cash
  • Credit card purchases are refunded through the linked bank account
  • Items over $500 pretax are refunded via a corporate check
  • Products returned without promotional gift cards or promotional items will have the value of the promo card or item deducted from the refund

How Long Does the Staples Return Processing Take?

The processing time of the Staples returns varies depending on the payment method and the refund method:

Payment and Refund Method Estimated Waiting Time
Check Seven to ten days via mail
Gift cards 72 business hours via email or seven to ten days via mail
Major and prepaid credit cards Three to five days
Refund coupons 72 hours via email or seven to ten days via postal mail
Staples credit accounts Three to five business days

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