Don’t Lose Sight of the Warby Parker Return Policy—Read the Fine Print

Was something wrong with your order from Warby Parker? Were your glasses or contacts faulty or damaged? Before making any hasty decisions, learn about the Warby Parker return policy by reading our guide. We got all the answers to your questions, plus we can start the return process for you!

All you need to do is sign up for our service, and we’ll send your return requests to Warby Parker, Nordstrom, REI, or any other merchant.

Don’t Return Items Blindy—Know the Warby Parker Return Policy

Warby Parker accepts returns of all products except for gift cards and trial packs within 30 days of purchase. You can return the following items in that time window:

• Accessories
• Eyewear
• Contact lenses in their unopened, original packaging
• Defective contact lenses
• Contact lenses that arrive damaged
• Frames that are damaged

You have 365 days to return eyeglass and sunglass lenses that were scratched for a free replacement. You can also get help with loose or unfit frames, nose pads, or screw replacements at every Warby Parker retail location.

Warby Parker accepts returns by mail and to any of their 144 locations in the U.S.

How To Initiate the Warby Parker Return Process

You can start the return process with Warby Parker by contacting their customer service or visiting one of their stores and asking the employees for further instructions.

Check out the table below for an overview of your options:

Request a Warby Parker Return Using Their Website

You can start the return process online by following the instructions below:

1. Open the Warby Parker Returns page
2. Enter your order number and billing ZIP code
3. Click on Next

Request a Warby Parker Return via Email

You should send an email to help@warbyparker.com and make a return inquiry if you prefer communicating via email. A customer support rep will give you further instructions regarding your return.

Request a Warby Parker Return Over the Phone

You may call the Warby Parker customer service at 1-888-492-7297 every day from 9 a.m. to 10 p.m. ET and ask about returns.

Request a Warby Parker Return in Person

You can always use the old-fashioned way and go to the nearest Warby Parker and ask for assistance with returning products. Need help locating the store? Visit the company’s The Retail Locations page and scroll down until you find a Warby Parker location in your city.

Let DoNotPay Request a Return From Warby Parker in Your Stead

Is Warby Parker losing sight of their customers? Don’t let them neglect your return request! DoNotPay can make a formal return request for you. We’ll also add a deadline to your request, give you a free shipping label, and inform the merchant of everything regarding your return request.

All you need to start your Warby Parker return is to take the following three steps:

1. Sign up for DoNotPay and open the Item Return Request feature
2. Answer a few questions from our chatbot regarding the purchase
3. Submit the request

Are more companies causing you distress? Learn about their return policies by reading our guides:

The Warby Parker Refund and Exchange Policies

You can choose between a full refund or an exchange when returning eligible items to Warby Parker. The refunds are credited to the original form of payment. Since there’s no other mention of return and refund processing time on the official website besides the 30-day policy, you may have to wait up to 30 days for a refund or an exchange.

Demand a Refund From Warby Parker With DoNotPay in an Instant!

Is Warby Parker giving you the stink eye and refusing to refund your purchase? Worry not—DoNotPay is on the way. You can get a refund using our File a Chargeback feature by following the instructions below:

1. Open our website and chose the File a Chargeback option
2. Select Get Protected
3. Answer our questions about your purchase
4. Sign and submit the request

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Companies can sometimes be difficult and provide an awful customer experience. If they wronged you, DoNotPay will help you send demand letters to Warby Parker in small claims court. We will assist you by:

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