The Finish Line Return Policy Explained

Item Return Request The Finish Line Return Policy Explained

Get Acquainted With the Finish Line Return Policy

Did your Finish Line merchandise look better in the display window? We created a guide to the Finish Line return policy so you can learn how to request a return in the blink of an eye!

DoNotPay also offers guides on return policies from:

Finish Line Return Policy—The Basics

Here is a list of the general terms of the Finish Line return policy:


  • Fees for returns and exchanges—Finish Line won’t charge you a dime for these services
  • Time limit—You can return your Finish Line products within 45 days of purchase if you’re not satisfied with them
  • Personal information—The company needs your full name and phone number to process your request because it uses a company-wide database to track and prevent the abuse of its return policy
  • Exchanges—You will have to visit a Finish Line store to exchange your product because the company doesn’t offer exchanges by mail
  • Sister brands—Products from sister brands, such as Footpatrol and Size?, are not eligible for returns at Finish Line and vice versa
  • Incomplete or damaged order—The company recommends contacting customer support before attempting to return the products. Explain your issue, and a company representative will propose a solution

How To Secure a Return Request Approval at Finish Line

To ensure that Finish Line accepts your return request:

  • The products must not be worn, used, altered, or damaged
  • You have to return shoes in their original box
  • The items must still have all price tags attached
  • You need to submit the return request within 45 days of purchase

Can You Return Products to Finish Line Without a Receipt?

Yes, but a company representative will estimate if the return request is warranted. A return without a receipt is only eligible for a store credit, which you can use in any Finish Line location.

The Return Policy of Finish Line Stores Located Within a Macy’s

All items you buy at Finish Line stores that are a part of a Macy’s store or within the Finish Line section of the Macy’s online shop are subject to Macy’s return policy. You can’t return the items by mail. Instead, you need to return them to a Macy’s store.

How Can I Return My Items to Finish Line?

You can opt for one of three ways to return your products to Finish Line:

  1. In store
  2. By mail
  3. With DoNotPay

Initiate a Return Request to Finish Line in Store

To return your Finish Line items in one of the company’s stores:

  1. Prepare your products, original form of payment, and proof of purchase
  2. Locate and visit your nearest Finish Line retail store
  3. Approach the checkout counter and ask a staff member to process your return request
  4. Provide all necessary information and reasons for return

Note that you can’t return online orders to Finish Line stores located inside Macy’s.

Return Your Items to Finish Line by Mail

To initiate a return request and ship your products to Finish Line:

  1. Locate the Returns page on the company’s website
  2. Enter your order number and billing ZIP code
  3. Select the items you want to return
  4. Print the return shipping label and attach it to your parcel
  5. Ship the items

If you used Afterpay or Klarna to pay for your purchase, Finish Line encourages you to return your items by mail. The company states that this practice ensures that the return syncs with your account to credit the refund directly.

DoNotPay Makes Returning Your Items to Finish Line As Easy As 1-2-3

You don’t have to waste time on a long and tedious return process. After you subscribe to DoNotPay, it takes only three steps to submit a return request to Finish Line:

  1. Select the Item Return Request feature
  2. Answer a few brief questions about your Finish Line purchase
  3. Click on the Submit button

We guarantee that Finish Line will process your request as soon as possible because we will include a deadline in the request letter we will generate and send to them. If you’re returning your items by mail, we can provide a free return shipping label.

Check out other companies you can return your products to hassle-free:

Ulta Costco Adidas Micro Center L.L.Bean
Lululemon Athletica Old Navy SHEIN Bass Pro Shops Zara
Wayfair REI Zappos Sephora Banana Republic
Target American Eagle Outfitters Kohl’s eBay Men’s Wearhouse
Walmart JCPenney Victoria’s Secret Barnes & Noble Nordstrom

Demand a Refund From Finish Line in a Flash Using DoNotPay

Get your money back from Finish Line with DoNotPay! To see the finish line of the return process, follow these steps:

  1. Open DoNotPay in your web browser
  2. Select the Chargeback Instantly product
  3. Tell us a little more about the refund you’re demanding
  4. Click on the Sign and Submit button

Check out more companies we can help you retrieve your money from:

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