Make the Sally Beauty Return Policy Work in Your Favor

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Sally Beauty Return Policy Simplified

Did your hair iron stop working right before you needed it? Don't sweat it—let DoNotPay take you through the Sally Beauty return policy step by step. Our platform offers a specialized feature that will help you ship back your disappointing Sally Beauty products with no stress or complicated procedures.

Sally Beauty Return Policy—The Most Important Facts

Sally Beauty has a Love It or Return It return policy. If you are not 100% satisfied with your product, you can send it back. The deadline for returning products differs depending on where you made the purchase.

You can find the most important details in the table below:

Purchase Return Return Deadline
OnlineBy mail or at any store in the U.S.30 days
In-storeAt any store in the U.S.60 days

If you want to return a product to Sally Beauty, it should:

  • Be in its original condition and without any damage
  • Include all the accessories
  • Come with the original packaging and with the packing list
  • Include all paperwork, instruction manuals, and warranty cards
  • Accompanied by any promotional products that it came with

Exceptions to the Sally Beauty Return Policy

Here are the most important exceptions to the standard Sally Beauty return policy:

Order/Item Type Terms
Orders via PayPalReturn to the fulfillment center
Items only available onlineReturn to the fulfillment center
Furniture and salon equipment
  • Returns to the fulfillment center require prior approval
  • Call 1-800-444-7712 before proceeding with the return
  • Returning these items may come with a 20% restocking fee
Promotional itemsCannot be returned by themselves

Non-Returnable Items

For reasons of hygiene, you cannot return the following items to Sally Beauty:

  • Hair extensions
  • Body jewelry
  • Piercing implements
  • Fashion earrings
  • Clippers, blades, and trimmers, unless they:
    • Were bought less than 60 days ago
    • Are unused
    • Are returned in the original packaging and with the original receipt

Sally Beauty Policy—Refund Conditions

If you choose to return your item to Sally Beauty for a refund, it will be processed to the original form of payment. Shipping charges for returns will be deducted unless the item that was shipped is incorrect, damaged, or defective.

How Does Sally Beauty Deal With Damaged Appliances?

Here are the guidelines for returning damaged items:

  • If you receive a damaged item, either via mail or in store, please contact customer service before proceeding with the return
  • If the item was bought over 60 days ago and has a one-year manufacturer's warranty, it cannot be returned online or to the local stores. Visit your nearest Sally Beauty store for further assistance
  • Damaged items need to be accompanied by either of the following:
    • Original receipt
    • Bank statement
    • Credit card invoice copy
  • If the item is in working condition, it will be returned to the customer

How To Return Your Sally Beauty Items to a Store

If you want to head over to a store to return your Sally Beauty items, follow these instructions:

  1. Find the nearest Sally Beauty store
  2. Bring the item in its original packaging with the invoice
  3. Approach the first available staff member and tell them that you want to return the product

How To Return Sally Beauty Items Online

You can return the items purchased online to the fulfillment center. To do so, follow these instructions:

  1. Open the Sally Beauty Returns page
  2. Fill in the order number and your billing ZIP code
  3. Hit Next
  4. Follow the instructions to create the shipping label
  5. Drop off the parcel or schedule a carrier pickup

How To Return Your Items to Sally Beauty With DoNotPay

DoNotPay's Return product simplifies the complicated procedures because you have the right to easy and straightforward returns! Sally Beauty return policy can be confusing, especially considering its various restrictions. You don't have to jump through all those hoops—instead, do the following:

  1. Open DoNotPay in your web browser and
  2. Select Item Return Request
  3. Answer our chatbot's questions, specifying the date, location, and method of purchase
  4. Include photos of the item, verify your information, and hit Submit

DoNotPay will create a customized letter based on your answers and mail it to Sally Beauty, indicating the return processing deadline. DoNotPay will also generate a shipping label so you can return the products to Sally Beauty for free.

DoNotPay can help with the returns to the following companies as well:


Is Sally Beauty Denying Your Rights? Send Demand Letters To Them!

Is Sally Beauty not honoring your rights as a consumer? Don’t worry—DoNotPay is here to help as the world’s first AI Consumer Champion. If you want to send demand letters to Sally Beauty in small claims court, our app can prepare all the necessary paperwork and provide guidance.

DoNotPay can help with drawing up documents that you may need, having them notarized by an online notary, and faxing them to anyone in a few minutes.

Want To Save Money and Avoid Bad Purchases? Look No Further!

Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! We can also help you request a refund for any late, missing, or damaged delivery.

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Once you sign up, you can report text and email spammers, annoying robocalls, and real-life stalkers and harassers and earn off them. We can also help you send demand letters to any company or individual in small claims court if you feel like they did you dirty.

Getting Rid of Bureaucratic Procedures Has Never Been Easier

The process of composing a return request letter is tiring, which is why you should turn to DoNotPay for help. Our app will assist you if you want to avoid similar bureaucratic hassles, such as:

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