Take a Deep Dive Into the Pottery Barn Return Policy

Item Return Request Take a Deep Dive Into the Pottery Barn Return Policy

A Detailed Overview of the Pottery Barn Return Policy

Have you impatiently waited for a Pottery Barn item to arrive only to find out it is not what you were hoping for? Cheer up—the world’s first robot lawyer is coming to the rescue! We will lay out all the essential details on the Pottery Barn return policy and take you through the return process.

Sign up for DoNotPay to learn how to initiate a return request easily and get a reimbursement from other popular home decor stores, such as:

The Pottery Barn Return Policy Made Simple

Pottery Barn has a straightforward return policy—you can return your item within 30 days of receiving it. The seller offers an extended return window during holidays. If you purchase a Pottery Barn product between mid-October and Boxing Day, the store allows you to return it by the end of January.


The Pottery Barn Kids return policy follows the standard one.

Ways To Return a Pottery Barn Item

To return your Pottery Barn item the right way, you need to follow some guidelines. If you wish to mail the product back to the store, you can do it via UPS. Take the following steps:

  1. Go to the store’s Returns page
  2. Scroll down to reach the Start Return Process box
  3. Choose whether the item was purchased or received as a gift and click on Continue
    1. If you purchased it, enter your order number and ZIP code and tap the Search button
    2. If you received it, type in your name, order number, and ZIP code and click on Search
    3. If you do not have your order number, call 888-779-5176
  4. Follow the listed instructions to finish the process and get a UPS shipping label
  5. Pack up the product in a safe box
  6. Affix the UPS return label to the parcel
  7. Remove old labels
  8. Take the parcel to any UPS location

Be sure to track your UPS package to make certain it reaches its destination in a timely manner. If the shipping company does not deliver the parcel on time or loses it, use our app to request a UPS refund or file a UPS lost package claim!

According to Pottery Barn, a return to a store is simpler and available during store hours. Bring the original or gift receipt within 30 days of your purchase and look for a salesperson to guide you through the process.

The Pottery Barn Furniture Return Policy

You also have 30 days to return a piece of furniture to Pottery Barn, but the return request initiation is different. To start off your Pottery Barn return process for furniture items, you must call customer service at 888-779-5176. A representative will inform you of the process and give you step-by-step instructions.

If you have issues contacting customer service as other customers did, DoNotPay can take care of that! We will call them instead of you and then notify you when a real person picks up. Discover more about our useful feature in our guide to Amazon Customer Service.

Can You Initiate a Pottery Barn Return Request Via Yes/No
DoNotPay Yes
Email No
Phone Yes
Letter No
Website Yes
In Person Yes

Are All Pottery Barn Products Returnable?

Pottery Barn has a list of items ineligible for returns, and it includes:

  • Final sale items
  • Made to Order items
  • Products without original receipts
  • Monogrammed merchandise
  • Mattresses
  • Gift cards

Since Pottery Barn does not allow you to return your gift card, DoNotPay has a few helpful ideas! Whether you used the gift card or not, our app can help you:

DoNotPay Will Help You Return Your Pottery Barn Item in No Time!

The most painless way of initiating a return request is through our amazing feature! We will take the edge off the Pottery Barn return process by reducing it to four simple steps:

  1. Access DoNotPay using any web browser
  2. Click on the Item Return Request option
  3. Provide several answers and photos if needed
  4. Submit your request

DoNotPay will put your answers to use and create a return request letter on your behalf. The letter will inform Pottery Barn of the purchase, the reason for your return, as well as your requirements—whether you wish a full refund or a replacement. We will also include a special notice to limit processing time and help you get compensation as soon as possible!

Want to send an item back to another company? DoNotPay can smooth the path for you—check out the list of other sellers we can request returns from:

Walmart Nordstrom Sephora Costco
Target Macy’s Ulta REI
eBay Kohl’s SHEIN Goodwill

How To Demand a Pottery Barn Refund Hassle-Free With DoNotPay

If damage is the main reason for your return, requesting a refund is your next step! DoNotPay can help you deal with it without any effort—here’s what you have to do:

  1. Log in to DoNotPay via any web browser
  2. Locate the Chargeback Instantly feature
  3. Click on Get Protected
  4. Reply to a few questions
  5. Tap Sign and Submit

To learn more about our straightforward refund request process, see our comprehensive guides to demanding money back from companies like IKEA or Amazon.

Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!

Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing them—DoNotPay can do it all.

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You Don’t Have To Waste Time in Endless Lines

Returning an item may require you to wait in endless lines, but if you sign up for our AI-driven app, you will be able to skip all kinds of queues! You won’t have to spend ages waiting in lines at the DMV or in customer support phone queues because DoNotPay will provide an easier way to get what you need.

If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.