DoNotPay Explains the Coach Return Policy in Detail

Item Return Request DoNotPay Explains the Coach Return Policy in Detail

Get To Know the Coach Return Policy From the Inside Out

Did the item you ordered from Coach finally arrive but in a damaged condition? Now you probably want to return it, but you don’t know how or whether Coach will accept it. Don’t worry—DoNotPay has got your back!

Our article will show you the ins and outs of the Coach return policy and explain how to return your item step-by-step.

The Coach Return Policy—The Basics

Coach provides a full refund for any items returned within 30 days of purchase. In case you purchased an item during a sale, clearance, or any other promotional period, you’ll have to return it within 14 days of the date of receipt.


The company will only accept items that are in new or unused condition and haven’t been altered in any way. Note that you have to provide the original receipt to return the item.

Can I Return an Item Without the Original Online Order Invoice or the Receipt?

In case you’ve lost your original online order invoice or receipt, you can still return the item. The downside is that the company will only issue a refund for a Coach Merchandise card. The card will be loaded with an amount that’s equal to the lowest selling price of your item within the past 30 days.

What if I Paid for My Item Using PayPal or Klarna?

If you paid for your item using PayPal or Klarna, you can return it to Coach within 30 days of purchase. The company doesn’t offer refunds when you pay via these services, but you can get merchandise credit to use on a future purchase.

How To Return an Item to Coach

Whether you bought your item online or at a Coach store, the company offers two ways of returning an item:

  1. In person
  2. Via mail

Returning an Item to a Coach Store

If you want to return your item to a Coach store, you will have to follow these steps:

  1. Find the nearest Coach store using the company’s Store Locator tool
  2. Visit the store
  3. Give your item to a Coach store employee at the cash register
  4. Provide them with the original online order invoice or store-bought receipt

Once your Coach item is accepted, you’ll receive a refund and return confirmation email.

Mailing an Item Back to Coach

Returning your item to Coach via mail will require you to:

  1. Fill out the return form you received with your order
  2. Include the filled out form with your package
  3. Ship your item to CSI Returns, One Coach Way, Jacksonville, FL 32218

It’s recommended to use insured courier companies such as FedEx, USPS, or UPS as the package needs to be traceable. Keep in mind that you will have to pay for the shipping charges.

Can You Initiate a Return Request Via Yes/No
Email No
Phone No
Mail Yes
Website No
In person Yes
DoNotPay Yes

Return Your Item to Coach Without a Hassle Using DoNotPay

Returning the item you are not satisfied with to Coach is a tedious process, but DoNotPay is here to turn it into a piece of cake. We have developed the Item Return Request product, which will help you return your item with ease and get the return approved in no time! If you want to return your item hassle-free, here’s what you have to do:

  1. Sign up for DoNotPay in your preferred browser
  2. Select our Item Return Request product
  3. Answer our chatbot’s simple questions
  4. Include photos of the item

We will then mail the return request letter to Coach and include a deadline for the company, so your request gets processed swiftly. The letter will also let Coach know what’s wrong with your item and whether you want a refund or replacement.

You won’t have to pay for the shipping as DoNotPay will include a return label in the letter, which means your item will be returned free of charge.

Check out the table below to find out which other retailers can DoNotPay request returns from:

Clothing Shops Other Retailers

DoNotPay Makes Requesting a Refund as Easy as Pie

Want to get your money back for the faulty item you received from Coach? Use DoNotPay and file a refund claim like a pro! All you have to do is open DoNotPay and:

  1. Select the Chargeback Instantly option
  2. Click on Get Protected
  3. Answer our chatbot’s questions
  4. Click on Sign and Submit

How Long Will It Take for Coach To Process My Return?

Once Coach receives your item, it will take the company five to seven days to process your request. If you use DoNotPay to generate a return request and send it to Coach, we will demand that your return is processed faster.

Get Rid of Pesky Issues in a Matter of Clicks

Dealing with administrative hurdles becomes infinitely easier once you sign up for DoNotPay. Your personal assistant will take care of your boring and annoying tasks, such as:

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Has any company wronged you? We can take care of all the paperwork if you decide to take your case to small claims court! Do you need a customized legal document and have it notarized? No problem—DoNotPay can even help you mail or fax it in no time.

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If you need any other type of assistance, sign up and check out what else we can do for you!


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