Everything You Need To Know About the Sunglass Hut Return Policy
If you bought a product from Sunglass Hut and you are not completely happy with your purchase, you need to tap into the details of the Sunglass Hut return policy. Returning items can be complicated, but not with the help of our guide! will help you understand the return process and create a return request on your behalf.
Sunglass Hut guarantees customer satisfaction and allows 30-day returns for all products. If you are not thrilled with your purchase and would like to return the product, the company offers a refund or an exchange.
You need to have proof of purchase in both cases. The proof of purchase can be:
- Order confirmation email
- Shipping email
- Packing slip
If you broke your glasses within 12 months of your purchase, you can replace them with a new, equivalent pair. If the same model of sunglasses is not available, you can get another pair at a 50% discount. The Sunglass Hut Replacement Discount may be used only once.
How you return your Sunglass Hut item depends on the purchase method. Products bought online can be returned via mail or in person, while in-store purchases can only be returned in person. If you need to opt for the mail-in return, you can initiate the process by:
- Emailing customer service
- Calling customer service
- Using DoNotPay
To return your item in person, you need to bring:
- Proof of purchase
- Product packed in its original box with accompanying accessories
Your return will be processed in three to five days after the product is delivered.
You will be repaid the full price to your original payment method or get an exchange. If you used a gift card for your purchase, the store will issue a new card of the same value.
You can contact the customer care center via email and ask a representative to create a Return Label and Authorization so you could mail the product you wish to return. Send your return request to email@example.com.
To start the return process via phone, call customer service at 1 800 786 4527 to get the Return Label and Authorization. The Sunglass Hut customer support office is available Monday through Friday, from 8:30 a.m. to 5:30 p.m. EST, and on Saturdays from 9:00 a.m. to 5:30 p.m. EST.
Follow these steps to mail the unwanted product:
- Make sure that the item is not damaged
- Pack the product in the original box with all accompanying accessories
- Attach your proof of purchase
- Include your order number, name, telephone number, and address
- Mail the product
To mail your parcel for free, you should choose UPS and send the package to the address on the return label. You can also opt for a different carrier, in which case you will be responsible for the shipping costs. To return the product with the carrier of your choice, mail the product to:
SGH.com Eyewear Returns
101 Greenwood Industrial Pkwy, Suite 385
McDonough, GA 30253
It may take three to five days to get your return processed.
If you don’t have a receipt, you can visit a local Sunglass Hut store and return your item in the original packaging. You won’t get a refund, but the company will offer:
- Product exchange
- Store credit
If you opt for store credit, it will match the price of the product you are returning.
If you can’t find your way around all the details of the return process, DoNotPay can assist you in getting a refund or an exchange.
We will create a return request for you, which won’t take more than a couple of minutes of your time. Our app will also submit the request and get you a free return label, so you don’t have to pay the shipping fees.
All you need to do is follow these steps:
- in your preferred browser
- Choose the Item Return Request feature
- Share photos of the product if possible
- Submit your request
Are you dissatisfied with other products, but you are not sure about the company’s return policy? Check out some of the merchants DoNotPay can help you with in the table below:
|Everlane||Lands’ End||Micro Center||Famous Footwear||Warby Parker||Marshall’s|
Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! We can also help you request a refund for any late, missing, or damaged delivery.
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