A guide to contacting Ubisoft customer support

Due to Ubisoft’s popularity among the millions of video game fans around the world, it can be challenging to get ahold of their customer service. This can be extremely frustrating, especially if you have a problem with a game or an order for which you’ve been waiting a substantial amount of time. But there’s no need to smash your keyboard. DoNotPay can make contacting Ubisoft customer support much easier for you. Simply download the app from the Apple store or visit the website, dial the number, and wait as DoNotPay does everything else for you.

Ubisoft support contact number

A lot of things can go wrong with technology, particularly videogame tech. Understandably, you want to resolve your problem immediately. And most of the time, submitting a form or sending an email just doesn’t do the trick.

You can contact Ubisoft via their toll-free customer phone number at 919-460-9778. Through this line, you can address issues like missing items, account recovery, charge disputes, game and server problems, appealing a ban, giving feedback, and more.

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You can also contact Ubisoft’s San Francisco office at 415-547-4000. The San Francisco office is Ubisoft’s North, Central, and South American headquarters.

How do I contact Ubisoft support via Email?

Aside from a phone line, Ubisoft has a comprehensive support page where you can find top FAQs and pre-made solutions for every game. Here, you can find your game and read through the troubleshooting articles so you can readily solve the problem. Each FAQ comes with an in-depth article on how to resolve the issue.

But if you still can’t solve the problem through the Ubisoft support page, you can sign in to your account and open a support case. To do so, simply follow these steps:

  1. Go to Ubisoft Support.
  2. Sign in to your Uplay account. If you don’t have an account yet, create a new Uplay account.
  3. Click the Options drop-down menu on the right side of the window. Then, select Go To: Contact Support.
  4. Once you are on the Support Case page, you can choose from either of the following: send an email for a support ticket or start a live chat. Note that support chats are only available for a limited time, depending on which country you live in.
  5. If you want to send an email, select the appropriate entries in the Platform, Product, and Category drop-down menus.
  6. Type a short description of your issue in the Subject field.
  7. In the body, describe the issue you’re facing. Make it as detailed as possible.
  8. Add files if necessary.
  9. Before submitting your case, you will see a list of potential solutions to your problem as detected by the system. If the suggested solutions resolve your issue, you can close the window. If not, you can either click the Submit My Case button to submit a ticket to the system or Submit & Start Chat to get immediate assistance.
  10. On the next page, you will see the reference number with other pertinent information on your ticket. All you have to do now is wait for Ubisoft’s response.
  11. If you cannot wait for the response, you can start chatting with the live agent that will help you resolve your issue in real-time.

Remember that chat support is only available at certain times. If the chat support is at full capacity, you will not be able to find the Chat button. In that case, refresh the page from time to time to see if it’s available again.

Here are a few examples of Ubisoft’s availability by country:

Country Day Time
The U.S.A. Mon-Sun 9:30am – 2am ET
United Kingdom Mon-Fri 11:00 – 19:30
Sat-Sun 11:00 – 17:00
Australia Mon-Fri 15:00 – 21:00 AET
Sat-Sun 20:00 – 02:00 AET
Canada Mon-Sun 12:15pm – 9pm ET

To find out the chat availability times of other countries, go to the Ubisoft contact page.

Can I contact Ubisoft through social media?

Ubisoft’s customer service and company accounts have thousands of followers across various social media sites:

  • Twitter
  • Facebook
  • Instagram
  • Tumbler

However, you can only get customer support from Twitter and Facebook. Nevertheless, they are all effective means of communication. On Twitter, Ubisoft posts announcements about new games, server issues, outages, and troubleshooting techniques. You can either tweet them your question or send them a direct message. Take note that responses may not be as quick as those in their Customer Support Chat feature.

Ubisoft has a customer support page on Facebook that displays the same posts as its Twitter account. Here, users can comment on the posts and ask for help. The admins reply most of the time. Alternatively, you can send them a private message about your issue.

Ubisoft also has an Instagram account where you can follow them to be updated on their latest releases. Their Youtube channel has game trailers and live streams (they have different channels for each country). They post announcements and teasers on their main Facebook account.

Ubisoft office and mailing addresses

For non-pressing matters, you can send snail mail to Ubisoft’s corporate offices. Never to send malicious, illegal, or threatening content.

You can reach Ubisoft’s headquarters in San Francisco at the following address:

625 3rd Street, San Francisco

CA, 94107

United States

On the other hand, if you wish to contact customer service by mail, you can send a letter to the following address:

Country Mailing Address
USA 4000 Aerial Center Parkway, Suite 101

Morrisville, NC 27560

United Kingdom Ubisoft (UK)

3rd Floor Ranger house

Walnut Tree Close

Guildford

GU1 4UL

Australia UBISOFT P/L

PO Box 1749

Strawberry Hills NSW 2012

Canada 5505 Boulevard Saint-Laurent

Suite 5000

Montreal H2T 1S6, Quebec

You can find mailing addresses for other countries on their Contact page.

Ubisoft’s executive team

Primary contact

 

 

 

 

 

Scott Dixon

Director of Customer Experience at Ubisoft

San Francisco Bay Area

625 3rd Street, San Francisco

CA, 94107

United States

LinkedIn

Secondary contact

 

 

 

 

 

Tony Key

SVP Marketing and Customer Experience

San Francisco Bay Area

625 3rd Street, San Francisco

CA, 94107

United States

LinkedIn

 

 

 

 

 

Tara Reichley

Head of Ubisoft Customer Relationship Center- NCSA

Raleigh-Durham, North Carolina Area

625 3rd Street, San Francisco

CA, 94107

United States

LinkedIn

Chief executive

 

 

 

 

 

Yves Guillemot

CEO of Ubisoft

Raleigh-Durham, North Carolina Area

625 3rd Street, San Francisco

CA, 94107

United States

yves.guillemot@ubisoft.com

Reasons to contact Ubisoft customer support

  1. Issues with games. The most common reason that people contact Ubisoft customer service is problems with their games. On the Ubisoft Support page, you can find the top FAQs for each game. If users don’t resolve their issue with these FAQs, they can send a ticket or start a live chat.
  2. Issues with Uplay. Uplay is Ubisoft’s online service, which allows users to download games from the Uplay catalog. If users encounter problems with either their membership or the Uplay program itself, they can contact customer service.
  3. Double charges. Some users complain that Ubisoft is double charging them for services. Check out the thread about it here.
  4. Purchasing problems. If users encounter issues with the Ubisoft store (searching, ordering, shipping, returning, canceling, etc.), they can contact customer service to sort out the problem. On their FAQ page, you can find solutions for payment methods, promo codes, and the refund policy.
  5. Refund issues. Customers also have major issues with refunds from Ubisoft, which is one of the most common problems they encounter with the company.
  6. Account issues. Examples of Ubisoft account issues are forgotten passwords, changing usernames, account linking, changing emails, and more. Customer service can help users resolve these issues, along with many other account problems.
  7. General complaints. Sometimes, customers want to make their grievances known. They can do so by contacting customer support, mailing a letter, or posting on the Ubisoft forums. In these forums, users can interact with other users and see if their complaints match those of others.
  8. Server issues. If there are issues with the Ubisoft servers, users can address their complaints through Ubisoft’s social media accounts. 

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What if customer service never replies, and I want to seek damages? Can I sue Ubisoft in a small claims court?

You absolutely can sue any company that damaged you in any way in small claims court. Even better, DoNotPay can help you with that too! Here’s how it works:

  1. First, DoNotPay will generate a demand letter that you will send to Ubisoft and try and settle things out of court.
  2. But, if they never reply, the next step is to fill out the court forms. DoNotPay can help with this in just a few minutes.
  3. After that, you can officially file a complaint with the court. Don’t worry. The app will guide you through it step by step.
  4. You will then have to serve Ubisoft, which means that you will let them know that you are suing them.
  5. The final step is to show up in court and present your case. If you use the DoNotPay app, you will receive a script you can follow so you can win your small claims lawsuit against Ubisoft.

Need additional assistance? Post your comments below

If you still need more help, you can leave a comment below. Other readers who have experienced the same issues may be able to assist you. Alternatively, you can go to Reddit to read threads by other users.

Other useful features of DoNotPay

Download DoNotPay through the Apple store or visit us on our website. Not only can you contact Ubisoft customer service in a flash, but you can also enjoy the following features:

DoNotPay can help you skip the phone queue at 10,000+ companies

Have you been having issues with other companies too? DoNotPay will help you get in touch with practically every major company out there, no matter what field it is in. The list is exhaustive and ever-expanding. Below is a list of articles on how to use DoNotPay to contact a few leading companies. Even if a company isn’t on our list or we haven’t yet published an article about it, chances are that DoNotPay can help you get in touch with them now without waiting on hold.