How To Make the Lululemon Return Policy Work in Your Favor

Have you bought an item at Lululemon, and it hasn’t lived up to your expectations? Rely on our Lululemon return policy guide to show you how to get rid of it. Whether you want a refund or an exchange, we will show you how to do either in a jiffy. Don’t waste time figuring out how to return the item yourself—let DoNotPay break it down for you!

Lululemon Return Policy Explained

Lululemon allows their customers to return items within 30 days of purchase. You have to satisfy a few conditions to qualify for a return:

• Products are unworn and unwashed
• All original tags are still attached
• You have proof of purchase

You can return Lululemon sports gear at a store or initiate a return online and send the parcel by mail.

Almost all products from Lululemon can be returned, with a few exceptions:

• Gift cards
• Items from We Made Too Much sale
• Lululemon Double Strap Face Mask

Lululemon Return Policy—In-Store Product Return Process

If you have a Lululemon store in your neighborhood, returning unwanted items to the store is the fastest way to get a refund. All you have to do is bring the item and proof of purchase with you and show it to the employee. The company accepts returns to any of the stores that are currently open for both online and in-store purchases.

Purchases bought on one of North American Lululemon sites can be returned to any North American Lululemon store. The company doesn’t accept Like New returns in store at this time. Factory outlet stores can’t process returns.

Lululemon Return Policy—COVID-19 Updates

In an effort to stop the spread of the virus, Lululemon have temporarily closed several of their stores. If your local store is closed, you can make returns or exchanges up to 30 days after it reopens. You’ll have to reach out to one of the company’s educators at the Guest Education Centre through live chat and explain the issue. You can also contact them on social media channels or send an email. For your convenience, you can call or text the team at:

• 1-877-263-9300
• 1-604-215-9300
• 1-877-263-9300 (text only)

The customer service department is available Monday–Friday from 5 a.m. to 9 p.m. and Saturday–Friday from 6 a.m. to 6 p.m. PT.

How To Initiate Lululemon Returns Online

Whether you bought activewear online or in a store, you can start the return process online and choose whether you’d like a Return to Original Method of Payment or Fast Track Return.

You can return products either as a guest or a member. Fast Track Return is available only for members that are returning three or fewer items.

To initiate return as a guest, you need to:

1. Head to the Returns page
2. Enter the Order ID and Billing Email Address
3. Select the items you wish to return and click Submit
4. Print the shipping label

Soon after, you will receive a unique RMA (Return Merchandise Authorization) number. Make sure to save it as you’ll need the number to track your return.

If you have an account, you have to:

1. Log in to your account to navigate to your order history
2. Pick one of the two returning options
3. Check the box next to the items you wish to return and click Submit
4. Print the shipping label and save the RMA number

Whether you’re returning as a guest or a member, make sure to place the item(s) in the reusable shipping box or bag and tape the shipping label on the outside of the parcel so that the barcode is clearly visible.

U.S. customers have to drop off their packages at a FedEx Ground location or a USPS store.

How Long Until My Return Is Processed?

Once the package has arrived at Lululemon’s warehouse, you can expect your return to be processed in the next three to five business days. Due to the pandemic, there’s a limited number of people working at the company, which is why you might experience delays.

In case you don’t hear back from Lululemon regarding your refund within three to five days, don’t hesitate to call them or reach them via live chat. Before you start panicking, you can always check the status of your return.

Are You Tired of Waiting To Complete a Return? DoNotPay Will Save You Time and Effort

Spare yourself the trouble of sending one email after another, making endless phone calls, and waiting for an available agent on live chat to assist you. DoNotPay’s Item Return Request product simplifies the return procedure and ensures you get a refund or an exchange in the shortest possible time!

To initiate the process, all you need to do is sign up and:

1. Select the Item Return Request feature
2. Answer several questions about your purchase
3. Include photos of the products you wish to return (if applicable)
4. Click Submit

We’ll take it from there and draft a customized return request letter to Lululemon. Aside from setting a deadline for the merchant to process your request, we will provide a return label so you can ship your return parcel for free!

We also deciphered the return policies of:

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