Understanding the Best Buy Refund Policy

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Best Buy Refund Policy—What To Do if You Change Your Mind About New Electronics?

It’s the 21st century, and every day there is some new cutting-edge gadget that makes us reach for our wallets. Include a great sale and the convenience of shopping from the comfort of your home, and you might make a few purchases that need to be reconsidered later.

If we add to the mix the fact that a lot of items get damaged during shipping, especially fragile electronic devices, you might soon be back online browsing for the return and refund policies of your favorite retailer.

With around 1,000 locations in the U.S., Best Buy is one of the biggest retailers specialized in electronics. Considering how popular they are, it’s likely that you own at least one thing coming from their stores. If you buy something new from Best Buy and change your mind or receive a damaged item, DoNotPay can help you handle this issue.

Best Buy Refund Info That You Need to Know

If you buy something in a Best Buy store or on their website and you’re not satisfied with your purchase, as per the Best Buy support page, you will have to return the item before you get a replacement or your money back. In case you change your mind before the product arrives, you will have to cancel it. Let’s break down these two options into more specific details.

Best Buy Returns and Exchanges

In case you are not satisfied with a product you bought at Best Buy, you usually have around two weeks to return it unless you belong to the My Best Buy Elite or Elite Plus club. This applies to refurbished, pre-owned, new, clearance, and open-box products. Here’s a precise overview of time windows for returns:

Member status

Most productsCell phones, tablets and cellular wearablesMajor appliances
Standard15 days14 days

15 days

My Best Buy Elite members

30 days14 days15 days
My Best Buy Elite Plus members45 days14 days

15 days

All returned items need to be in an immaculate condition, or you might be denied a return.

Best Buy Cancelations

Canceling your purchases is usually the best way to get a refund if you changed your mind and decided that you don’t need that gadget after all. You need to be careful, though—if you buy something on the Best Buy website, you usually have 30 minutes after you place your order to cancel it. For other limitations and restrictions, consult Best Buy’s cancelation support page.

How to Ask for a Best Buy Refund?

The method you need to use to get your money back will depend on whether you need to return the product or just cancel it.

Getting a Best Buy Refund for Cancelations

If you need to cancel an order you placed online and get your funds returned, you should:

  1. Locate your order in Order Status section
  2. Tap the order number to see your order details
  3. Hit the Cancel button next to the item you want to cancel

For store pickups, you can cancel any time by not showing up. If you don’t show up within five days, the order will be considered canceled, and your funds will be returned to the original form of payment. Have in mind that digital content purchases, including music, movies, and games, cannot be canceled.

Getting a Best Buy Refund for Returns

If you received a damaged item or you are dissatisfied with the product, you will need to return it before claiming a refund. You can do it in person at one of the Best Buy locations or by mail.

Any item purchased online can be returned at any Best Buy location. With the returned item, bring with you your packing slip or the receipt, the credit card used for the purchase, and a valid photo ID.

If you need to return the item by mail, for free shipping, use Best Buy’s prepaid return label. You can get it by logging in to your Best Buy account and locating your order. Once you have it, print it out, put it on the package, and take the parcel to an authorized UPS location.

Can you request a refund via

Yes / No










How Long Does a Best Buy Refund Take?

The period needed for your request to be processed and for you to get a refund depends on whether the product has already been shipped or not.


Once you return the item you purchased, you can either replace it with the same product or ask for your money back. In case of refunds, Best Buy promises that the money is reimbursed to the original method of payment whenever possible.

Refunds must be processed to checks in following situations:

  • If you pay with more than $800 in cash
  • If you pay more than $250 by check
  • If you pay more than $250 by a debit card that doesn’t belong to a major credit card company

If you order something online and return it by mail, your return is usually processed within 7–15 business days. When your returned product clears for a refund, you can expect the money to show up in your account within seven days, although this depends on the bank. In case you’re supposed to get a refund check, it might take up to ten business days.

When you make a purchase with a gift card, all refunds are credited back to that gift card, unless you no longer have it. In such situations, you can call Best Buy at 1-888-BEST BUY (1-888-237-8289), and they will replace it.


If you place an order online and cancel it before the item is shipped, Best Buy will remove the authorization from your credit card, and the money will show up in your account after several days, depending on your financial institution:

Payment type

Refund time
Debit or check cards

24–72 hours

MasterCard or Visa

6 days
American Express

6 days


9 days
Diners Card

9 days

Best Buy Credit Card

5 days

9 days

Some Issues You Might Face With Best Buy Refunds

Best Buy will generally honor your replacement or refund requests if you do everything according to their policies. In some cases, complications may arise, and a full refund might not be possible:

  • If you buy Final Sale items, you should know that they are non-refundable
  • If you open movies, music, video games, books, and other similar items, you won’t qualify for a refund, and a replacement will be the only viable option
  • If you return an opened cell phone, a tablet, or some photo equipment, you will be charged a restocking fee—$45 for cell phones and 15% of the purchase price in case of cameras, drones, projectors, or other qualified items

Get a Best Buy Refund With DoNotPay in Just a Few Steps!

Getting lost in Best Buy refund and return policies is not fun for anyone. Why would you waste your time when you can let DoNotPay provide help and cut down on wasted energy? Get your money back from Best Buy or other merchants with the help of the world's first AI Consumer Champion. You can create your profile on DoNotPay’s website in your .

Once you log in, follow these simple and user-friendly instructions to claim back your coins:

  1. On DoNotPay’s homepage select File a Chargeback
  2. Provide information about the bank you’re using
  3. When prompted, give details about your Best Buy purchase
  4. Answer the remaining questions to confirm your identity and finalize the process

You’re all set! When you finish answering the questions, DoNotPay’s virtual team will forward a charge dispute letter to your bank and to Best Buy. In case it’s required, DoNotPay can provide additional support in the form of a letter with Visa and MasterCard regulations that can strengthen your claim. All you need to do now is sit back, relax and wait for your money to show up on your bank statement.

DoNotPay Can Help you Get a Refund for Various Services

Don't you just hate it when you buy a product or service and realize it's not to your liking? Your money doesn't need to be wasted like that. With the help of DoNotPay, you can request a refund from any company, even the ones that officially offer no refunds, in just a couple of minutes. All you need to do is provide our chatbot with the necessary information, and we will fax a refund request to your bank. We can also contact the service provider for you and ask them to refund your payment. We can help you request a refund from:

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Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials.

DoNotPay Can Do So Much More Besides Helping With Best Buy Refunds!

If you like shopping online, but you’re concerned with the return and refund policies of different companies, you don’t have to worry anymore. DoNotPay can handle more retailers than just Best Buy. Whether you like to browse eBay for good deals or hunt for discounts on Groupon, DoNotPay is there to assist if something goes wrong, and you’re not satisfied with service or a product.

Do you have issues with ticket refunds for Amtrak, Greyhound or Megabus? DoNotPay’s help doesn’t stop there. To explore our impressive portfolio of administrative solutions, get a profile on DoNotPay’s website in your . Check out what else you can accomplish with the help of our app:

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