A Complete Guide to the Saatva Return Policy
Buying a mattress is always a bit of a gamble—especially if you buy it online. On the plus side, you get to try out the mattress in the comfort of your home. What happens if you don’t like it, though? There is a chance you’ll have to jump through numerous hoops to return or exchange it.
The Saatva return policy provides plenty of time to change your mind, but is the process straightforward? This guide will tell you everything you need to know.
The Saatva mattress return policy offers a generous 180-day free trial to customers. If you are unhappy with your purchase, you can request a return and refund any time during these 180 days.
Some items that can be returned according to the Saatva policy are:
- Saatva Classic mattress
- Saatva HD mattress
- Loom & Leaf mattress
- Saatva Youth mattress
- Saatva Crib mattress
Keep in mind that the Lineal Adjustable Base does not come with a trial period and cannot be returned. You also cannot return an item if you have damaged or stained it due to improper use.
Yes, Saatva does allow exchanges. If you want to exchange an item that is the wrong size or height, you can do so within your 180-day free trial period—but you will have to pay a $99 labor and transportation fee. The good news is, a new 180-day sleep trial starts as soon as you receive your new mattress!
To make an exchange, call Saatva at 877-672-2882 and put in a request. The company will schedule a pick-up time with you and start the exchange process.
Saatva takes an immense amount of pride in its workmanship and firmly believes in the quality of its products. This is why the company provides several warranties ranging from one to twenty-five years.
Saatva even offers a “fairness replacement” option with most of the warranties that lets you keep the original mattress and receive a new one! Here is a look at the Saatva warranties:
|Saatva Classic warranty||15 years|
|Loom & Leaf warranty||15 years|
|Zenhaven warranty||20 years|
|Solaire warranty||25 years|
|Saatva HD warranty||20 years|
|Saatva Youth warranty||20 years|
|Saatva Latex Hybrid warranty||15 years|
|Lineal Adjustable Base warranty||25 years|
|Saatva Bedding warranty||One year|
Unlike most of the other products, the Saatva bed frames do not come with a limited warranty and are guaranteed to be free of defects for each frame’s lifetime. A few details to keep in mind for this warranty are:
- It will be considered invalid if the frame is not upholstered in its original fabric
- Upholstery fabric is not covered by the warranty, so you cannot request to have it repaired or replaced for free
To initiate a return request, you should call Saatva at 877-672-2882 within 180 days of delivery. Saatva will schedule a time to pick up your mattress, and a refund will be issued to your original payment method once the mattress has been picked up.
Similar to its exchange policy, Saatva will charge you a $99 fee to cover the cost of labor and transportation. The company will, however, refund the rest of the amount you paid for the mattress, including taxes.
Not a fan of spending hours on the phone with customer support? You can return your items without wasting too much time and energy by using DoNotPay!
To initiate a return request with our help, follow these steps:
- Create a DoNotPay account in any web browser
- Locate the Item Return Request feature
- Answer a few questions about your purchase and click on Submit
We will generate a custom return request on your behalf and send it to the company in question. The letter will include details of why you chose to return the item and a deadline so that your request is processed as soon as possible. We will also get you a return label so that you don’t have to pay extra for shipping!
The Saatva refund policy isn’t too clear to begin with—the company says it will give you a refund, but when? If Saatva has yet to refund you, DoNotPay has got your back!
To request a refund, access our app and do the following:
- Select the Chargeback Instantly feature
- Tap on Get Protected and answer a few questions regarding your purchased item
- Click on Sign and Submit
We will send out a refund request on your behalf right away!
DoNotPay can help you return items to numerous companies. Check out some of them in the table below:
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