All You Need To Know About the BCBG Return Policy

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Understanding the BCBG Return Policy

BCBG—or BCBGMAXAZRIA—orders are typically processed rather swiftly once submitted. This seems great until you realize you need to make a change to the shipping address or your order. The only way to make any changes is to return the product and order a new one, which is why it’s important to get familiar with the BCBG return policy.

This guide will walk you through the necessary details and tell you how you can in a few easy steps!

What Is BCBG’s Return Policy?

Since you can’t cancel or alter anything after your order has been submitted, you have to ship the product back and place a new order if you want an exchange. Items purchased on the BCBGMAXAZRIA website can be returned within 30 days of delivery.

Can You Initiate a Return Request ViaYes/No
In PersonNo

The company may refuse your return request if:

  • The items are washed, used, or no longer have their original tags attached
  • The products were purchased during a sale
  • It has been more than 30 days since the items were delivered
  • You made the purchase through an official or third-party retailer (these must be returned following the respective store’s guidelines)

Lingerie, hosiery, and swimwear can be returned if the packaging is intact or they contain the original sanitary lining.

Return Items to BCBG by Yourself

The official way to initiate a return request to BCBG is via their website. Here’s what you need to do:

  1. Navigate to the BCBG Returns Center page
  2. Enter a few details—you can choose to either start the process with your email address or your order number and shipping address
  3. Select the items you want to return
  4. Submit the request

If you have any questions or concerns about the returns process, you can send an email to They typically reply within 24–48 hours.

Here are the numbers you can call to reach the team if you prefer discussing everything live:

Within the U.S.+1 (877) 426-5245
Outside the U.S.+1 (800) 940-3764

What To Do if You’ve Lost Your Receipt

BCBG requires you to have an original receipt or a packing slip if you want to make a return request. If you are unable to provide either, you can call them at 1-877-707-2224, and they will help you navigate the rest of the process. BCBG may deny your return request or give you a partial refund if you lose your receipt and/or packing slip.

Payment and Refunds

Refunds are usually made within seven business days once BCBG has received the returned item. If you paid using PayPal, your refund should reach you within 1–2 working days. The company does not refund initial shipping charges.

BCBG accepts the following payment methods:

  • Credit or debit cards
  • BCBG gift cards
  • PayPal

Here’s how refunds are made for each payment method:

Payment MethodRefund Method
Credit or debit cardThe refund is made to your bank account
BCBG gift cardA new electronic gift card is issued and mailed to the user
PayPalThe refund is processed to the PayPal account used for the initial purchase

Skip the Hassle of Complicated Return Processes With DoNotPay’s Help

The process of returning products can be tedious—why not let DoNotPay take over for you? We will send BCBG a return request letter in your stead and include a deadline to speed up the process. If you’re worried about having to pay extra to ship the product back, we’ve got you covered—we will get you a return label so you can return your item free of charge.

and follow these steps:

  1. Locate the Item Return Request product
  2. Answer a few quick questions
  3. Click Submit

You can also use our app to send return requests to numerous other retailers such as:

Victoria's SecretDelleBay
Macy'sBarnes & NobleNordstrom
Office DepotAmerican EagleAdidas

Returned the Product but Still Waiting for a Refund?

The refund process at BCBG can take up to two full billing cycles to reach your bank. If you have completed all the necessary steps to request a refund and they still didn’t pay you back, we will help you get what is rightfully yours.

Here’s what you have to do in your DoNotPay account:

  1. Find the File a Chargeback option
  2. Click on the Get Protected feature
  3. Have a quick chat with our bot
  4. Sign and submit

Feeling Cheated by BCBGMAXAZRIA? Send demand letters to the Company in Small Claims Court With DoNotPay’s Help!

Sometimes you can fill out every form correctly, follow all procedures, do everything right, and still not get what you asked for. Taking the matter to court should be the last resort, but if it comes to that, you can count on our help.

Here’s what the DoNotPay app can do for you:

  • Draft a demand letter
  • Gather all necessary paperwork
  • Fill out court forms
  • Create a script with the best arguments
  • File your complaint

Want To Save Money and Avoid Bad Purchases? Look No Further!

Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! We can also help you request a refund for any late, missing, or damaged delivery.

Do you want to stop wasting your money on useless services? Our app can help you cancel them and provide you with a virtual credit card that terminates free trials before companies get to charge you!

If you want to discover some forgotten assets you may have, we can help you find them in just a couple of minutes. With DoNotPay, you can both save money and earn it!

Once you sign up, you can report text and email spammers, annoying robocalls, and real-life stalkers and harassers and earn off them. We can also help you send demand letters to any company or individual in small claims court if you feel like they did you dirty.

Getting Rid of Bureaucratic Procedures Has Never Been Easier

The process of composing a return request letter is tiring, which is why you should turn to DoNotPay for help. Our app will assist you if you want to avoid similar bureaucratic hassles, such as:

Sign up for DoNotPay to utilize all of our nifty products!

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