Carvana Return Policy—Explained

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How To Make Use of the Carvana Return Policy

Buying a car or any other vehicle is a daunting process. Buying a car online can feel even more terrifying. Imagine going through the entire process of choosing the right color, model, and type of your car only to receive one that does not match the description at all!

Whether the car you ordered from Carvana looked different in the pictures or they sent you a different car altogether, you’ll be happy to hear that the Carvana return policy is pretty straightforward. If you’d like to skip the hassle of initiating the return process on your own, to send a return request the easy way!

Key Things To Know About the Carvana Return Policy

Carvana’s return policy may be simple, but there’s still a lot to consider. The seven-day money-back guarantee starts from the day you receive the car, but you must submit your return request before 5 p.m. on the seventh day. For instance, if the car reaches you at 7 p.m. on a Sunday, you have until 5 p.m. seven days from then to return the vehicle and get a refund. Beyond that, the seven-day guarantee becomes void.

Carvana also provides a variety of payment options that all affect the nature of the return/refund process:

  1. Credit card—Carvana will refund the amount to your bank account once the return has been processed
  2. Trade-in—If you have traded one car for another, Carvana will give the trade-in back to you when you return their vehicle
  3. Third-party loans—Refunds are not applicable

Limitations to the Carvana Return Policy

There are a few limitations to returning a vehicle. You are eligible to return the vehicle in question as long as it:

  • Has not been modified
  • Has not been in an accident or been damaged in any other way
  • Does not have an encumbrance (other than Carvana’s retail installment contract)

You can also drive the car for up to four hundred miles before returning or exchanging it. Carvana will charge you $1 for each additional mile if you go over the limit.

They also provide the option to exchange your vehicle up to three times. The third vehicle does not come with the seven-day money-back guarantee.

How To Return a Vehicle to Carvana on Your Own

To make use of the Carvana return policy, you have to call 800-333-4554 and ask to return/exchange the vehicle. Carvana’s customer service operates 24/7, so you can contact them whenever you want, but keep in mind the deadline for your seven-day money-back guarantee.

The problem, though, is that it can sometimes take a while to reach them over the phone, just like with any other business that uses this return method. Given that the money-back guarantee period is so short, you may not want to waste even a minute waiting on hold.

Here’s an overview of all available options to initiate the Carvana return process:

Can You Initiate a Return Request ViaYes/No
In personNo

How Can DoNotPay Help You With the Carvana Return Process?

If you want to make use of the seven-day return policy but don’t want to spend hours on the phone with customer service, leave it to DoNotPay. Here’s what you have to do:

  1. Look for the Item Return Request feature
  2. Answer a few questions and submit

That’s it! We will take it from there and send your request to Carvana in the form of a return request letter. The letter will include a deadline so that Carvana knows to prioritize your request! In case any disputes arise later, a written request will be of great help in resolving the issue successfully.

We can help you return items to other merchants as well. Here are a few guides that you can benefit from:


How Long Does It Take for Carvana To Refund Your Money?

Once the refund request has been registered and the return has been made, Carvana will refund you within seven to ten business days (depending on your bank). Fear not if they don’t—you can use the DoNotPay app to demand a refund!

Here’s what you need to do:

  1. Locate the File a Chargeback product
  2. Click on Get Protected
  3. Answer a few questions
  4. Sign and submit

Think You’ve Been Wronged by Carvana? Take Them to Court With DoNotPay’s Help!

Did you know DoNotPay is the world’s first AI Consumer Champion and has also been recognized by the American Bar Association? If you feel Carvana is not honoring their end of the bargain, you can send demand letters to them in a few steps with our help!

Here’s what our app can do:

  • Write a demand letter
  • Fill out all court forms
  • Gather all necessary paperwork
  • File the complaint
  • Create a script with the best arguments you can use in court

Want Your Money Back? Rely on DoNotPay!

The world’s first AI Consumer Champion can help you get your hard-earned money back in several ways. Are you dissatisfied with a product or service you paid for and want to request a refund? Do you want to request a late delivery refund? No problem—DoNotPay will do that in your stead! Do you think that you may have missing money and want to claim it? We can assist you in finding it!

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