GOAT Return Policy Deciphered

Item Return Request GOAT Return Policy Deciphered

Pro Tips for Using the GOAT Return Policy to Your Advantage

Are you disappointed with the latest order from GOAT? Don’t hesitate to return the products and get something you like. DoNotPay is here to assist you with this tedious task!

Our GOAT return policy guide will explain the process of returning items to GOAT in detail. If the procedure seems too complicated, we will pick up the slack and help you arrange a return in no time!

GOAT Return Policy—General Terms and Conditions

You have to initiate a return to GOAT within three days of receiving your item(s). Once you get the return label, you must ship the items back in no more than three days. The products must:


  • Have the return label and packaging slip provided by GOAT
  • Be in the same condition as they were when sent to you
  • Show no damage, creases, wear and tear, or debris
  • Be in their original packaging with all tags included

Since GOAT is the middleman between the seller and customer, all returns to GOAT will receive GOAT credit you can use for future purchases. The credit will be in the amount you paid for the items, minus the shipping costs, priority processing fee, and applicable taxes.

GOAT accepts returns on these purchases:

  • New In Box
  • New No Box
  • GOAT Clear
  • Apparel and accessory

The merchant doesn’t issue refunds on:

  • Items listed as Final Sale
  • Vintage, sample, ID, defect, pre-release, custom, and other special items
  • Used items
  • GOAT storage items
  • Products shipped to a freight forwarder or a delivery address in the People’s Republic of China

How To Return GOAT Sporting Merchandise

GOAT doesn’t accept returns to stores. The following options are at your disposal:

  1. Using the GOAT phone app
  2. Contacting customer support for assistance by mail
  3. Relying on DoNotPay to send a return request letter

To start the return process via the GOAT app, you have to:

  1. Access the app
  2. Log in to your account
  3. Tap Request Return

Once you provide the required information, GOAT will email you a return label. The company won’t process any returns without an appropriate label and packing slip.

If you don’t have access to the GOAT app, you can contact the company and explain that you wish to return the item. A customer service representative will explain the process and provide further instructions.

Check out all the methods to initiate a return in the following table.

Can You Initiate a Return Via: Yes/No
DoNotPay Yes
Email Yes
Phone No
Live chat No
In person No
GOAT app Yes

GOAT Didn’t Accept My Return—What Can I Do?

If GOAT doesn’t approve your return, you will get an email notifying you about their decision. Even if your return can’t be processed, here’s what you can do with the items:

Product Options
Sneakers
  • Have them sent back to you
  • Have them consigned on your behalf (GOAT will activate the listing at the same price you paid for the sneakers. Once sold, you will be paid according to the company’s Fee Policy)
Apparel and accessories Have them sent back to you
Inauthentic items
  • Have them sent back to you
  • Let GOAT dispose of them

If you don’t respond within 14 days of being notified about the rejection, or if you don’t pay the shipping invoice, GOAT will list the sneakers for sale on your behalf. The company will dispose of any items that can’t be resold if you don’t respond within 14 days of receiving notice that your return was not approved.

DoNotPay Handles GOAT’s Complicated Return Policy Effortlessly

Although GOAT tried to simplify the return process by enabling customers to initiate a return from the app, there’s a lot to be done in a three-day return window. If you want to save yourself the trouble and avoid potential rejection, let DoNotPay take the lead and ensure your return request gets processed immediately.

Once you sign up, all you need to do is:

  1. Click on our Item Return Request feature
  2. Answer several questions regarding the item(s) you wish to return
  3. Attach photos if needed
  4. Submit your request

Our app will generate a custom return request letter, including information about:

  • Return reasons
  • Whether you want a return or an exchange
  • The deadline by which you expect your request to be processed

DoNotPay guarantees smooth sailing. We will provide you with a free return label, which should make the shipping procedure less expensive!

We’ve dissected the return policies of other famous retailers, so use our guides if you want to send the merchandise back to:

Office Depot American Eagle Ross Stores
eBay Nordstrom Sephora
Guitar Center Sam’s Club Lulus
Kohl’s Wayfair REI
Walmart Ulta Costco
Target Macy’s SHEIN

Want To Save Money and Avoid Bad Purchases? Look No Further!

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Getting Rid of Bureaucratic Procedures Has Never Been Easier

The process of composing a return request letter is tiring, which is why you should turn to DoNotPay for help. Our app will assist you if you want to avoid similar bureaucratic hassles, such as:

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