Shedding Some Light on the Etsy Return Policy

Item Return Request Shedding Some Light on the Etsy Return Policy

The Etsy Return Policy and Initiating Returns—It’s Easy With DoNotPay

It’s no surprise if you receive a wrong or faulty item from Etsy since the platform is incredibly popular, and thousands of products are sold every day. The Etsy return policy may be complicated, but this article will break it down for you. We’ll help you find out whether the items you purchased are eligible for a return or refund.

Need help requesting a return? Sign up for our app, and we will do it for you fast and hassle-free!

The Return Policy on Etsy—All You Need To Know

Returning items on Etsy can be difficult because you’re not dealing with the company but with the seller on this online platform. The company is only a mediator that finds solutions for issues between buyers and sellers.


Every seller or shop has different return and refund policies. You need to check the seller’s return policy first, and if you’re eligible for a return, you can request it.

If the seller doesn’t accept your return, the product is not as described, or it was delivered late or not delivered at all, you can initiate a return with Etsy. In case the seller’s return policy doesn’t state anything about returns, they can deny your request.

Sellers willing to cooperate will need your address, deadline for the return, and details regarding shipping fee responsibilities.

What Etsy Items Can You Return?

Check out the table below to find out whether your purchased item is returnable:

Returnable Products Details
Not as described items, including products of different:
  • Color
  • Condition
  • Material
  • Design
  • Version or model
  • Size
  • Quantity
  • Authenticity
You can only return merchandise that was delivered late if:
  • You ordered the items for a specific event or date
  • They become useless after the date
  • Seller didn’t adhere to their processing and shipping policy or the date you agreed on via Messages on the platform
Products can be returned as a non-delivery when:
  • The seller can’t prove that you’ve received the item
  • They didn’t send the item to the address you have provided on Etsy

How To Initiate Returns on Etsy

You can request a return on Etsy in a limited number of ways:

Can You Ask for a Return Via Yes/No
Website Yes
Email No
Phone No
App Yes
DoNotPay Yes

Start an Etsy Return on the Website

Initiating a return request on Etsy’s website is not easy, and it requires cooperation from the seller. Follow the instructions to start the returns process:

  1. Log in to your Etsy account
  2. Open the Your Account page
  3. Click on Purchases and Reviews
  4. Choose Help With Order next to your order
  5. Hit Message Seller
  6. Enter your message in the chatbox explaining to the seller why you want to return their product
  7. Press Enter to send the message.

Initiate Etsy Returns via the App

Make sure that you have the latest version of the Etsy iOS or Android app before you start a return via the app. Proceed to request a return by following the instructions below:

  1. Sign in to your Etsy account
  2. Select You
  3. Open Purchases and Reviews
  4. Select the order you want to order
  5. Tap on Help With Order
  6. Click on Message the Seller
  7. Enter the message and press the Send button

Request a Return the Easy Way With DoNotPay

Did Etsy’s return methods cause you a headache? Why not let DoNotPay do the heavy lifting and send the return request letter in your stead? It only takes three steps to get your customized letter sent to the seller:

  1. Sign up for DoNotPay
  2. Click on the Item Return Request feature
  3. Answer the questions regarding your purchase and submit the request

We’ll make sure to include a deadline for the return and inform the merchant of your reasons for returning the product. This written request will prevent any possible future disputes.

You’ll also get a free shipping return label.

DoNotPay can help you send a return request to many other popular companies. You can see some examples in the table below:

Retailers Fashion Stores
Walmart Ulta
Office Depot SHEIN
eBay Sephora
Kohl’s American Eagle
Ace Hardware Neiman Marcus
Wayfair REI
Target Macy’s
Costco Nordstrom

What Is the Etsy Refund Policy?

Etsy allows refunds within 180 days of the transaction. If more time passes, you’ll have to negotiate a refund with the seller off the platform.

Refunds are issued in the original form of payment or Etsy credit. Shipping refunds are only issued in Etsy credit if the company administers them.

Demand a Refund From Etsy With DoNotPay

Are you having a hard time getting a refund from Etsy? We can help you with that! You can use our Chargeback Instantly feature to get refunded fast by following these instructions:

  1. Open our website
  2. Click on the Chargeback Instantly option
  3. Answer our questions regarding your purchase and provide photo proof if you have it
  4. Sign and submit the request

Want Your Money Back? Rely on DoNotPay!

The world’s first robot lawyer can help you get your hard-earned money back in several ways. Are you dissatisfied with a product or service you paid for and want to request a refund? Do you want to request a late delivery refund? No problem—DoNotPay will do that in your stead! Do you think that you may have missing money and want to claim it? We can assist you in finding it!

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