Everything You Need To Know About the Steve Madden Return Policy
Returning a pair of shoes is often heartbreaking—especially if they are from Steve Madden! It’s not quite as heartbreaking as receiving a pair that’s the wrong size and color or getting damaged shoes! If you have questions about the Steve Madden return policy, you’ve come to the right place!
This article will be your guide if you need to send the purchased items back to Steve Madden and request a refund. If you’re looking to save time, sign up for DoNotPay and let us speed up the process!
Steve Madden allows customers to return unworn items within 30 days of purchase, except those which are final sale. The company will not accept returns or exchanges for the following:
- Items that are listed under Clearance Sale
- Masks and mask filters
- E-Gift Cards
- Standard gift cards
- Handbags and accessories that do not have their original tags attached
Items purchased from third-party retailers cannot be returned to Steve Madden. They must be returned to the retailers in question in accordance with their policies.
There are a few ways you can return your purchased products:
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To return merchandise by mail, here’s what you need to do:
- Visit the Returns Center
- Enter your order number or ID
- Enter your ZIP code
- Click on Start Your Return
- Print out a shipping label and drop your package off at a FedEx near you
The key points to remember about returning products by mail are:
- Shipping charges are non-refundable
- Steve Madden will charge you $6.95 per return (this covers restocking and shipping back to the warehouse)
- Refunds are issued to the original method of payment
Steve Madden processes refunds after the returns reach their warehouse. You must send out the products within seven days of receiving the return label.
You can return items purchased on the official Steve Madden website to stores near you. To initiate a return in person, find a store in your vicinity and drop off the items you wish to return. You must provide the packing slip that came with your original order.
Here are a few things you need to keep in mind while returning items to Steve Madden stores:
- You can return items purchased online to any store in the U.S. (except those located in Colorado, Utah, and Savannah, GA)
- Items must be unused and free of damage
- The merchandise must be in its original packaging
If you’re looking to make a quick return with an immediate refund, you can do so at a Happy Returns Return Bar near you. You still have to initiate a return online and follow the same steps as the mailing option.
Steve Madden will issue a QR code once you’ve completed all the steps. After receiving your QR code:
- Go over to a Happy Returns location
- Scan the QR code
- Drop off your package
Your refund will be initiated immediately, and you will receive it in the original method of payment or as store credit.
You can choose one of the following ways to contact customer support and initiate a return request:
- Call them at 1-888-SMADDEN
- Reach out through LiveChat
- Send them an email at firstname.lastname@example.org
Making a return can be tedious and exhausting, and the process might include a lot of back and forth with the company. Avoid all of that and use DoNotPay to initiate your return request. Here’s how you can do it in a few steps:
- Log in to DoNotPay and locate the Item Return Request section
- Provide some basic information to our bot about your request
- Click Submit
We will generate and send a custom return request letter on your behalf. The request will contain a processing deadline so Steve Madden doesn’t leave you waiting for too long. We can get you a free return label as well!
Sending a written return request can also help you dispute potential arguments in the future.
Get Easy Refunds With DoNotPay
Tired of waiting for your refund? Demand a refund with DoNotPay! Here’s what you have to do:
- Find the Chargeback Instantly option and click on Get Protected
- Input a few details
- Click on Sign and Submit
If you are struggling to make returns to other companies, use DoNotPay to make your life easier. A full list of companies we can help you send return requests to can be found in our Learning Center, but here are a few examples:
|Ann Taylor||Google Store||ALDI|
Are you dealing with a company that refuses to approve your return? Once we submit a refund request in your stead, we can also prepare all the paperwork you need to sue the merchant in small claims court and win your case.
Do you believe that you may have some unclaimed assets? Count on us to find and get them for you.
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