Understanding the Steve Madden Return Policy

Item Return Request Understanding the Steve Madden Return Policy

Everything You Need To Know About the Steve Madden Return Policy

Returning a pair of shoes is often heartbreaking—especially if they are from Steve Madden! It’s not quite as heartbreaking as receiving a pair that’s the wrong size and color or getting damaged shoes! If you have questions about the Steve Madden return policy, you’ve come to the right place!

This article will be your guide if you need to send the purchased items back to Steve Madden and request a refund. If you’re looking to save time, sign up for DoNotPay and let us speed up the process!

Steve Madden Return Policy Time Limits

Steve Madden allows customers to return unworn items within 30 days of purchase, except those which are final sale. The company will not accept returns or exchanges for the following:


  • Items that are listed under Clearance Sale
  • Masks and mask filters
  • Earrings
  • E-Gift Cards
  • Standard gift cards
  • Handbags and accessories that do not have their original tags attached

Items purchased from third-party retailers cannot be returned to Steve Madden. They must be returned to the retailers in question in accordance with their policies.

How To Return Items to Steve Madden

There are a few ways you can return your purchased products:

Can You Initiate a Return Request Via Yes/No
DoNotPay Yes
Phone Yes
Website Yes
Letter No
In person Yes
Email Yes

Returning a Steve Madden Product by Mail

To return merchandise by mail, here’s what you need to do:

  1. Visit the Returns Center
  2. Enter your order number or ID
  3. Enter your ZIP code
  4. Click on Start Your Return
  5. Print out a shipping label and drop your package off at a FedEx near you

The key points to remember about returning products by mail are:

  • Shipping charges are non-refundable
  • Steve Madden will charge you $6.95 per return (this covers restocking and shipping back to the warehouse)
  • Refunds are issued to the original method of payment

Steve Madden processes refunds after the returns reach their warehouse. You must send out the products within seven days of receiving the return label.

Steve Madden Return Policy for In-Store Purchases

You can return items purchased on the official Steve Madden website to stores near you. To initiate a return in person, find a store in your vicinity and drop off the items you wish to return. You must provide the packing slip that came with your original order.

Here are a few things you need to keep in mind while returning items to Steve Madden stores:

  • You can return items purchased online to any store in the U.S. (except those located in Colorado, Utah, and Savannah, GA)
  • Items must be unused and free of damage
  • The merchandise must be in its original packaging

Returning Items via Happy Returns

If you’re looking to make a quick return with an immediate refund, you can do so at a Happy Returns Return Bar near you. You still have to initiate a return online and follow the same steps as the mailing option.

Steve Madden will issue a QR code once you’ve completed all the steps. After receiving your QR code:

  1. Go over to a Happy Returns location
  2. Scan the QR code
  3. Drop off your package

Your refund will be initiated immediately, and you will receive it in the original method of payment or as store credit.

Other Methods You Can Use To Start a Return to Steve Madden

You can choose one of the following ways to contact customer support and initiate a return request:

  • Call them at 1-888-SMADDEN
  • Reach out through LiveChat
  • Send them an email at info@stevemaddendirect.com

Use DoNotPay To Start a Hassle-Free Return

Making a return can be tedious and exhausting, and the process might include a lot of back and forth with the company. Avoid all of that and use DoNotPay to initiate your return request. Here’s how you can do it in a few steps:

  1. Log in to DoNotPay and locate the Item Return Request section
  2. Provide some basic information to our bot about your request
  3. Click Submit

We will generate and send a custom return request letter on your behalf. The request will contain a processing deadline so Steve Madden doesn’t leave you waiting for too long. We can get you a free return label as well!

Sending a written return request can also help you dispute potential arguments in the future.

Get Easy Refunds With DoNotPay

Tired of waiting for your refund? Demand a refund with DoNotPay! Here’s what you have to do:

  1. Find the Chargeback Instantly option and click on Get Protected
  2. Input a few details
  3. Click on Sign and Submit

Need Help With Other Companies?

If you are struggling to make returns to other companies, use DoNotPay to make your life easier. A full list of companies we can help you send return requests to can be found in our Learning Center, but here are a few examples:

Lenovo Ulta Walmart
SHEIN Gap Anthropologie
Macy’s Kohl’s Target
Adidas Sephora UGG
Casper Mango Costco
Nasty Gal Belk Wayfair
Nordstrom REI eBay
Ann Taylor Google Store ALDI

DoNotPay Is a Master at Getting What’s Rightfully Yours

Are you dealing with a company that refuses to approve your return? Once we submit a refund request in your stead, we can also prepare all the paperwork you need to sue the merchant in small claims court and win your case.

Need a legal document for the lawsuit? Draw it up with our handy tool. Want to get any document notarized and fax it to someone? We have products that can do that for you as well.

Has an airline rescheduled your flight, or is your package damaged or missing? Demand compensation with DoNotPay!

Do you believe that you may have some unclaimed assets? Count on us to find and get them for you.

It Doesn’t End There!

Use DoNotPay whenever you need to tackle any sort of mundane task. If you’re sick of wasting your time in long phone queues or the ones at the DMV, we’ll help you skip them. Do you want to apply for a college fee waiver or clinical trial? Are you looking to enter a sweepstake or get a passport photo or a tourist visa? We’ll do it all in your stead!

If you want to send a letter of warning to a persistent harasser or loud neighbor or want to get compensation for victims of crime, workplace discrimination, or robocalls, let us know and we’ll tackle the issue momentarily.


Want your issue solved now?