ByIs the Rooms To Go Return Policy Hard To Deal With? DoNotPay Can Help!
Rooms To Go customers have often complained of receiving underwhelming furniture that’s either defective or appears cheap. Several innocent online buyers felt straight-up deceived upon receiving discolored, peeling furniture that looks nothing like the website photos!
Unfortunately, the Rooms To Go return policy remains tight-lipped about various aspects of returning a defective item. The company’s uncooperative customer service only makes it harder for customers to return their purchases.
If you dislike your recent Rooms To Go buy, and let us handle the tedious return process for you!
A Detailed Insight Into the Rooms To Go Return Policy
Rooms To Go (RTG) dictates different return guidelines for e-commerce and brick-and-mortar sales. We’ll help you understand the intricacies of RTG’s standard return policy for both online and in-store purchases.
Rooms To Go Return Policy for Online Sales
RTG’s return guidelines for online purchases depends on whether your merchandise has been delivered or not—refer to this table for details:
| Situation | Return Guidelines |
|---|---|
| Your merchandise is yet to be delivered |
|
| Your merchandise is delivered or loaded on the truck |
|
Rooms To Go Return Policy for Showroom Sales
RTG’s return policy for showroom sales can be pretty harsh—you cannot return an in-store purchase once it has been delivered to you!
When you’ve already paid for a showroom item, but it’s yet to be delivered, you can cancel the sale only within 48 hours of purchase (to be eligible for a full refund).
In case it’s past 48 hours of purchase and the merchandise is still not delivered, you can cancel it, but RTG will only refund you for 80% of the amount paid.
Considering the strict guidelines and tight return window, be extra prudent while making a showroom purchase.
Rooms To Go Return Policy—Common Questions Answered
Rooms To Go conveniently avoids explaining several important elements of their return policy, which leaves buyers confused. Based on the company’s prevalent return practices, we have answered some of the most commonly asked questions about their return policy.
When Can I Return a Defective Rooms To Go Item?
If you received a defective or damaged Rooms To Go item, you can:
- Return it within the manufacturer or store warranty period (usually three years)
- Ask for service under the RTG’s Residential Furniture Protection Plan
You cannot access the above remedies for final sale purchases.
What Is the Rooms To Go Mattress Return Policy?
Rooms To Go has a uniform return policy for all its products, including mattresses. Most mattresses, however, get rejected for refunds because they are not returned in original condition.
Can I Return an Online RTG Purchase at a Store?
No, Rooms To Go showrooms don’t accept physical returns of any kind.
Will It Cost Me To Return Rooms To Go Merchandise?
If you’re returning a Rooms To Go item, you may have to bear the following expenses:
- To-and-fro delivery expenses (between $400 and $500)
- Restocking fee of $199
- Other taxes or charges set by RTG
How To Set Up a Rooms To Go Return—Explained
You have a limited set of options if you want to return your Rooms To Go merch—this table will give you the big picture:
| Can You Initiate a Return Request Via | Yes/No |
|---|---|
| DoNotPay | Yes |
| No | |
| Phone | Yes |
| Letter | No |
| Website | No |
| In-Person | No |
One of the biggest drawbacks of RTG’s return policy is their inflexible return mechanism—but we can help you work your way around it. If you want to initiate a return on your own, follow these steps:
- Ensure your item is eligible for return
- Contact Room To Go’s customer service during work hours and state your sales order number
- Explain why you want to return the item (this step is typically time-consuming as service representatives usually ask a bunch of questions before accepting your return)
- Note down the customer support staff’s instructions related to packing and delivery
- Follow the instructions and use the nearest UPS service to ship the item
- Track the package until it is delivered
Remember that RTG holds you responsible for the safe delivery of the package. Since most of the company’s products are super pricey, it’s better to insure your package to cover the risk of delayed deliveries and lost or damaged packages.
Don’t Delay Your Return—Use DoNotPay To Place a Return Request ASAP!
Room To Go’s return deadlines are merciless—it’s certainly a bad idea to hold on to a shabby RTG purchase for long. If you’re pinched for time, use DoNotPay to place an item return request in under two minutes!
Our app not only speeds up the return process but also help you with:
- Setting a deadline for quicker refunds
- Securing a free shipping label (wherever applicable)
Follow these instructions to return your RTG merch with our help:
- Navigate to our Item Return Request product
- Interact with our chatbot to enter your purchase details
- Click on Submit
We will quickly draft a customized return request letter and send it to Rooms To Go. We’ll also keep tabs on the refund status for you.
If RTG takes longer than ten days to process your refund or disputes it, we can help you:
- Write a demand letter
- File a formal complaint
- Send Demand Letters To them in a small claims court
DoNotPay Offers Solutions for Multiple Return Policies!
DoNotPay’s learning center has return policy guides for hundreds of merchants—you can check out some in this table:
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