All You Need To Know About the Lowe’s Return Policy During COVID-19

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Lowe’s Return Policy—COVID-19 Changes

Lowe’s is a home improvement retail business with over 2,000 stores in the United States and Canada. You’d expect that such a big company would have a clearcut return policy with automated processes that make everything go smooth.

Lowe’s doesn’t make it easy for its customers to return products they’re unhappy with. In this article, we’ll go over the return process and explain what the Lowe’s return policy during the COVID-19 pandemic is.

We’ll show you how you can hassle-free to Lowe’s, as well as a myriad of other companies, such as Best Mattress, Floor and Decor, and Lumber Liquidators.

The Lowe’s Return Policy—General Terms

Lowe’s accepts item return requests if:

  1. The product came incomplete, defective, or in need of replacement
  2. You’re unhappy with the product received through no fault of Lowe’s

Returning Faulty or Incomplete Products

The Lowe’s return policy states you can return a damaged item and receive a full refund if the company accepts the damage was its fault. You have to report a faulty item within three days of receiving it by contacting customer service at 1-800-445-6937.

You can also get in touch with Lowe’s Service Advantage office (1-888-77-56937) to set up an appointment and get a free repair subject to warranty coverage.

Request Return for Unsatisfactory Items

If you’re unhappy with a product you’ve bought, you can file a return request within 90 days of the original day of purchase. When you buy an item online, the clock starts ticking from the moment you place an order—not when the item arrives.

The 90-day policy has a few exceptions. For instance, VIP customers have a whole year (365 days) to file a request. VIP customers are owners of the following Lowe’s cards and accounts:

  • Business Advantage (LBA)
  • Commercial Account (LCA)
  • Business Rewards (LBR)
  • Advantage Card (LAC)

All products you return have to be in a “like-new” state with the original packaging. Some product categories also have their own deadlines and conditions, as shown in the table below:

Product CategoryConditions for ReturnReturn Deadline
Outdoor power equipment
  • Unused
  • Unopened
  • Factory-sealed
  • Undamaged
30 days (except for Black+Decker and CRAFTSMAN items which have a 90-day deadline)
Major appliancesOriginal state30 days
TV and electronics
Liquid paint
Highway trailersMust be returned in “like-new” state to the original point of purchase with all the accompanying paperwork
Special orders
  • Like new
  • Customers cover a 20% restocking fee
PlantsReceipt is mandatoryA 90-day deadline for all plants, except for shrub, perennial, or tree, which have a 365-day deadline
Holiday itemsOriginal stateMust be returned prior to the day of the holiday or will be considered final sale

Nonrefundable Items

Regardless of the condition, you cannot get a refund for the following products or costs:

  • Shipping charges
  • Labor and installation
  • Safety masks
  • Gift cards
  • In-store credits
  • Merchandise and refund cards

The Lowe’s COVID-19 Return Policy

The company has made a temporary change to its policy to help out its customers during the pandemic, especially due to the delivery service being slower than usual. The Lowe’s return policy in COVID-19 times allows you to file a return request within 180 days of the original purchase date.

All deadlines have doubled, meaning that you can return 30-day-deadline items within 60 days as well.

How To File a Return Request With Lowe’s

When you want to return an item to Lowe’s, there are three ways you can do that:

  1. In store
  2. By mail
  3. With DoNotPay

In-store returns are pretty straightforward. To file a request, you need to go to your local store (you can find the nearest one using the Lowe’s Store Locator).

Approach a staff member and ask them to create a customer complaint about item returns. An employee will handle the process during which you will need to hand over the item and show proof of purchase and a valid photo ID.

Returning a product by mail is more complicated. To successfully file a request, you need to complete the following steps:

  1. Place the product in a sturdy box, together with all manuals, accessories, and other manufacturer materials
  2. Print a return slip and the shipping label
  3. Fill them out
  4. Place the slip inside the box and attach the label on the outside
  5. Seal the box and send it via your local parcel carrier

How DoNotPay Can Help You Speed Up the Return Process

Thanks to DoNotPay, you don’t have to go through the hassle of creating a return request and dealing with all the paperwork by yourself. Use our app to explain what kind of problem you’re experiencing with a product, and we will make sure your request is entirely in line with the Lowe’s Return Policy—COVID-19 or not.

All you need to do is:

  1. Use your browser and
  2. Choose the Item Return Request feature
  3. Answer a few questions
  4. Submit the request

The Lowe’s Return Policy—What Can You Expect?

Once the company reviews your request and accepts it, you can receive a refund or ask to exchange the item for a different product. The way they process the refund for a product for which you have proof of purchase will depend on your purchase method:

Purchase MethodRefund Options
Gift, merchandise, refund cards, or in-store creditIn-store credit—instant refund
Debit cardCash or money sent to the debit card in up to 15 days

If you don’t have a receipt, you can receive in-store credit for the product’s selling price at the moment you file the request.

DoNotPay Can Help You Save Time With Return Requests for Other Companies

Lowe’s is not the only store that has a complicated return policy to deter its customers from filing requests. You can use DoNotPay to file a return request in no time with a large number of other companies, such as:

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